HP J4580 User Guide - Page 127
Solve copy problems, No copy came out, Copies are blank, Check the power
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• When using thin special media, make sure that the tray is completely loaded. If you are using special media that is only available in small quantities, try placing the special media on top of other paper of the same size to help fill the tray. (Some media is picked up more easily if the tray is full.) • If you are using thick special media (such as brochure paper), load media so that the tray is between 1/4 and 3/4 full. If necessary, place the media on top of other paper of the same size so that the stack height is within this range. • Use HP media for optimum performance and efficiency. Solve copy problems If the following topics do not help, see Support and warranty for information about HP support. • No copy came out • Copies are blank • Documents are missing or faded • Size is reduced • Copy quality is poor • Copy defects are apparent • The device prints half a page, then ejects the paper • Error messages appear • Paper mismatch No copy came out • Check the power Make sure that the power cord is securely connected, and the device turned on. • Check the status of the device ◦ The device might be busy with another job. Check the control-panel display for information about the status of jobs. Wait for any job that is processing to finish. ◦ The device might be jammed. Check for jams. See Clear paper jams. • Check the trays Make sure that media is loaded. See Load media for more information. Copies are blank • Check the media The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough). See Understand specifications for supported media for more information. • Check the settings The contrast setting might be set too light. Use the Copy button on the device control panel to create darker copies. • Check the trays If you are copying from the ADF, make sure that the originals have been loaded correctly. For more information, see Load an original in the automatic document feeder (ADF). Solve copy problems 123