Poor print quality and unexpected printouts
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117
Common poor quality printout problems
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118
Meaningless characters print
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118
Ink is smearing
................................................................................................................
119
Ink is not filling the text or graphics completely
...............................................................
119
Output is faded or dull colored
........................................................................................
120
Colors are printing as black and white
............................................................................
120
Wrong colors are printing
................................................................................................
120
Printout shows bleeding colors
.......................................................................................
121
Colors do not line up properly
.........................................................................................
121
Lines or dots are missing from text or graphics
..............................................................
121
Solve paper-feed problems
...................................................................................................
121
Solve copy problems
............................................................................................................
123
No copy came out
...........................................................................................................
123
Copies are blank
.............................................................................................................
123
Documents are missing or faded
....................................................................................
124
Size is reduced
...............................................................................................................
124
Copy quality is poor
........................................................................................................
124
Copy defects are apparent
.............................................................................................
124
The device prints half a page, then ejects the paper
......................................................
125
Error messages appear
..................................................................................................
125
Paper mismatch
..............................................................................................................
125
Solve scan problems
............................................................................................................
126
Scanner did nothing
........................................................................................................
126
Scan takes too long
........................................................................................................
126
Part of the document did not scan or text is missing
.......................................................
127
Text cannot be edited
.....................................................................................................
127
Error messages appear
..................................................................................................
128
Scanned image quality is poor
........................................................................................
128
Scan defects are apparent
..............................................................................................
129
Solve fax problems
...............................................................................................................
129
The fax test failed
...........................................................................................................
130
Troubleshoot installation issues
............................................................................................
142
Hardware installation suggestions
..................................................................................
142
Software installation suggestions
....................................................................................
143
Clear jams
............................................................................................................................
144
Clear paper jams
............................................................................................................
144
Avoid paper jams
............................................................................................................
146
A
HP supplies and accessories
Order printing supplies online
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147
Supplies
................................................................................................................................
147
HP media
........................................................................................................................
147
B
Support and warranty
Hewlett-Packard limited warranty statement
.........................................................................
149
Obtain electronic support
......................................................................................................
150
Contents
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