HP J9087A User Manual - Page 78

Downloading New Switch Software, HP Customer Support Services, Before Calling Support - os

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Troubleshooting Downloading New Switch Software Downloading New Switch Software When product enhancements occur for the Series 2600 Switches, new software can be downloaded to the switch through several methods, for product enhancements and new features. For more information, see the Management and Configuration Guide, which is on the Documentation CDROM that came with your switch. The new switch software would be available on the ProCurve Web site, http://www.procurve.com. HP Customer Support Services If you are still having trouble with your switch, Hewlett-Packard offers support 24 hours a day, seven days a week through the use of a number of automated electronic services. See the Customer Support/Warranty booklet that came with your switch for information on how to use these services to get technical support. The ProCurve Web site, http://www.procurve.com also provides upto-date support information. Additionally, your HP-authorized network reseller can provide you with assistance, both with services that they offer and with services offered by HP. Before Calling Support Before calling your networking dealer or HP Support, to make the support process most efficient, you first should retrieve the following information: Information Item Information Location • product identification, including mini-GBICs the front of the switch and on labels on the mini-GBICs • details about the switch's status including the software (OS) version, a copy of the switch configuration, a copy of the switch Event Log, and a copy of the switch status and counters information switch console: show tech command • copy of your network topology map, including your network records network addresses assigned to the relevant devices Troubleshooting 4-12

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Troubleshooting
Downloading New Switch Software
Troubleshooting
Downloading New Switch Software
When product enhancements occur for the Series 2600 Switches, new
software can be downloaded to the switch through several methods, for
product enhancements and new features. For more information, see the
Management and Configuration Guide,
which is on the Documentation CD-
ROM that came with your switch.
The new switch software would be available on the ProCurve Web site,
.
HP Customer Support Services
If you are still having trouble with your switch, Hewlett-Packard offers support
24 hours a day, seven days a week through the use of a number of automated
electronic services. See the Customer Support/Warranty booklet that came
with your switch for information on how to use these services to get technical
support. The ProCurve Web site,
also provides up-
to-date support information.
Additionally, your HP-authorized network reseller can provide you with
assistance, both with services that they offer and with services offered by HP.
Before Calling Support
Before calling your networking dealer or HP Support, to make the support
process most efficient, you first should retrieve the following information:
Information Item
Information Location
•
product identification, including mini-GBICs
the front of the switch and on
labels on the mini-GBICs
•
details about the switch’s status including the
software (OS) version, a copy of the switch
configuration, a copy of the switch Event Log, and a
copy of the switch status and counters information
switch console:
show tech
command
•
copy of your network topology map, including
network addresses assigned to the relevant devices
your network records