HP Jet Fusion 500 User Guide 1 - Page 123

When you need help, Request support, Customer Self-Repair, Service information

Get HP Jet Fusion 500 PDF manuals and user guides View all HP Jet Fusion 500 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 123 highlights

19 When you need help Request support Support is provided by your support representative: usually from the company from which you bought the printer. If this is not the case, contact HP Support on the Web: ● http://www.hp.com/go/jetfusion340/support/ or http://www.hp.com/go/jetfusion540/support/ Before calling your support representative, prepare for the call as follows: ● Review the troubleshooting suggestions in this guide. ● Review your software documentation, if relevant. ● Check that you have the following information ready: ● The product and serial numbers of the printer you are using. ● If there is an error code on the front panel, make a note of it. See System errors on page 116. ● The name and version number of your software. ● If you have a print-quality problem, the name and product number of the material that you were using. Customer Self-Repair HP's Customer Self-Repair program offers our customers the fastest service under either warranty or contract. It enables HP to ship replacement parts directly to you (the end user) so that you can replace them. Using this program, you can replace parts at your own convenience. Convenient and easy to use ● Your support representative will diagnose and assess whether a replacement part is required to address a defective hardware component. For more information about Customer Self Repair, see http://www.hp.com/go/selfrepair/. Service information The Command Center can produce on request a list of many aspects of the printer's current status, some of which may be useful to a service engineer trying to fix a problem. ENWW Request support 117

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
19
When you need help
Request support
Support is provided by your support representative: usually from the company from which you bought the
printer. If this is not the case, contact HP Support on the Web:
●
go/jetfusion340/support/
or
go/jetfusion540/support/
Before calling your support representative, prepare for the call as follows:
●
Review the troubleshooting suggestions in this guide.
●
Review your software documentation, if relevant.
●
Check that you have the following information ready:
●
The product and serial numbers of the printer you are using.
●
If there is an error code on the front panel, make a note of it. See
System errors
on page
116
.
●
The name and version number of your software.
●
If you have a print-quality problem, the name and product number of the material that you were
using.
Customer Self-Repair
HP's Customer Self-Repair program offers our customers the fastest service under either warranty or contract. It
enables HP to ship replacement parts directly to you (the end user) so that you can replace them. Using this
program, you can replace parts at your own convenience.
Convenient and easy to use
●
Your support representative will diagnose and assess whether a replacement part is required to address a
defective hardware component.
For more information about Customer Self Repair, see
go/selfrepair/
.
Service information
The Command Center can produce on request a list of many aspects of the printer’s current status, some of
which may be useful to a service engineer trying to fix a problem.
ENWW
Request support
117