HP Jet Fusion 500 User Guide 1 - Page 65

Network troubleshooting, Link issues, Restore factory settings, Network connectivity, Start-up issues

Page 65 highlights

Network troubleshooting Link issues The printer has status lights (LEDs) beside the network connector that indicate the link status and network activity. ● When the green light is on, the printer has successfully linked to the network. ● When the yellow light is blinking, there is transmission activity over the network. If the printer fails to connect to the network, both LEDs will be off. In this situation, try the following steps: 1. Check the cable connections at both ends. 2. Consider replacing the cables with ones that are known to work. 3. Consider switching to another network connector in the network switch, hub, or device to which the printer is connected. 4. Manually configure the link setting to match the port configuration of the network hub or switch. 5. In case of doubt or misconfiguration of link settings, reset the network parameters to their factory settings. Restore factory settings In the case of accidental misconfiguration, you can reset the network settings to the factory defaults by tapping Restore factory settings in the Network Settings configuration menu. Network connectivity If your printer detects that it is not connected to the HP Cloud via HP SmartStream 3D Command Center, a warning will appear on the front panel. If this problem persists, you may be unable to send new jobs to print. Please run the diagnostics explained in the network troubleshooting guide. If you cannot find this guide, contact your support representative. For more guidance about checking your network connection, see the site preparation guide. Start-up issues The printer has three status lights (LEDs) beside the network connector that indicate the start-up status. These LEDs can help the remote support agent to understand potential root causes in case the printer fails to start up. The LEDs are arranged vertically. ENWW Network troubleshooting 59

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Network troubleshooting
Link issues
The printer has status lights (LEDs) beside the network connector that indicate the link status and network
activity.
When the green light is on, the printer has successfully linked to the network.
When the yellow light is blinking, there is transmission activity over the network.
If the printer fails to connect to the network, both LEDs will be off. In this situation, try the following steps:
1.
Check the cable connections at both ends.
2.
Consider replacing the cables with ones that are known to work.
3.
Consider switching to another network connector in the network switch, hub, or device to which the printer
is connected.
4.
Manually configure the link setting to match the port configuration of the network hub or switch.
5.
In case of doubt or misconfiguration of link settings, reset the network parameters to their factory settings.
Restore factory settings
In the case of accidental misconfiguration, you can reset the network settings to the factory defaults by tapping
Restore factory settings
in the Network Settings configuration menu.
Network connectivity
If your printer detects that it is not connected to the HP Cloud via HP SmartStream 3D Command Center, a
warning will appear on the front panel.
If this problem persists, you may be unable to send new jobs to print. Please run the diagnostics explained in the
network troubleshooting guide. If you cannot find this guide, contact your support representative.
For more guidance about checking your network connection, see the site preparation guide.
Start-up issues
The printer has three status lights (LEDs) beside the network connector that indicate the start-up status.
These LEDs can help the remote support agent to understand potential root causes in case the printer fails to
start up.
The LEDs are arranged vertically.
ENWW
Network troubleshooting
59