HP Jetdirect 2700w HP Jetdirect 2700w USB Solution Print Server - Setup Guide - Page 15

3

Troubleshooting

●

HP Jetdirect configuration page

●

Reset to factory defaults

●

Network computers cannot communicate with the printer

●

Configured channel does not match the configuration page

●

Improve reception and performance

●

Firmware download failure

This chapter provides basic troubleshooting information. Additional information is provided in the

HP Jetdirect Print Servers Administrator’s Guide

for the print server.

To troubleshoot the HP Jetdirect 2700w Print Server, you might need the following:

●

An HP Jetdirect configuration page

●

A printer configuration or diagnostic page

●

Documentation that came with the printer

●

Documentation for the HP Jetdirect 2700w Print Server (available from

www.hp.com/

go/jetdirect

)

●

The diagnostic tools and utilities provided with your network software (for example, TCP/IP

utilities, or network printer management applications such as HP Web Jetadmin)


The HP Jetdirect configuration page provides comprehensive print server status. It is an important

diagnostic tool, especially if network communication with the print server is not available.

In most HP LaserJet printers/MFPs, an HP Jetdirect configuration page automatically prints when you

print the printer configuration page. Refer to your printer/MFP documentation for instructions about

printing configuration pages.

For a description of messages that might appear on the HP Jetdirect configuration page, see the

HP Jetdirect Print Servers Administrator’s Guide

.

ENWW


7

Section	Page
Introduction	9
What you need for installation	9
For more information	10
Installation	11
Verify printer operation	11
Install the hardware	11
Verify print server operation	13
Configure the print server using the HP Embedded Web Server	14
Troubleshooting	15
HP Jetdirect configuration page	15
Reset to factory defaults	16
HP LaserJet printer/MFP reset	16
Service menu example	16
Network computers cannot communicate with the printer	17
Configured channel does not match the configuration page	18
Improve reception and performance	18
Firmware download failure	18
Glossary	20
Wireless LAN terms and concepts	20
Access point	20
Peer-to-peer mode	20
Channels	20
Encryption	21
Infrastructure mode	22
Security type	22
Service Set Identifiers (SSID)	22
Signal range	23
Network printing terms and concepts	23
Client-server printing	23
Peer-to-peer (direct mode) printing	24
Network protocols	24
Network address	24
Hardware address	24
Solution summary	25
HP support software	25
Embedded services	25
Supported network protocols	26
Specifications	28
Network (for print server setup)	28
Electrical	28
Environmental	28
Electromagnetic	29
Acoustic	29
Radio characteristics	29
HP subassemblies	29
Channel frequencies	29
Safety	30
Wireless telecommunications	30
Regulatory statements	31
FCC statement	31
Regulatory Model Identification Number	32
Canada	32
Regulatory wireless statements and required markings	32
Exposure to radio frequency radiation	33
Notice to users in Argentina	33
Notice to users in Brazil	33
Notice to users in Canada	33
Notice to users in China	33
European Union regulatory notice	34
Notice to users in Indonesia	35
Notice to users in Korea	35
Notice to users in Mexico	35
Notice to users in Singapore	35
Notice to users in South Africa	35
Notice to users in the Ukraine	35
Environmental product stewardship program	36
Disposal of waste equipment by users in private households in the European Union	36
Ukraine RoHS	37
Turkey RoHS	37
China RoHS	38
Service and support	39
Hewlett-Packard limited warranty statement	39
Your authorized dealer	40
Service billing (out of warranty)	41
Service outside the USA	41
Local warranty statements	41
Australia and New Zealand	41
Customer support	41
HP support online	41
HP support by phone	41

HP Jetdirect 2700w HP Jetdirect 2700w USB Solution Print Server - Setup Guide - Page 15

Troubleshooting, HP Jetdirect configuration - print server

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