HP Kayak XU 03xx HP Kayak XU Series 03xx, Troubleshooting Your PC Workstation
HP Kayak XU 03xx Manual
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- HP Kayak XU 03xx | HP Kayak XU Series 03xx, Troubleshooting Your PC Workstation - Page 1
HP Kayak XU 03xx PC Workstation Troubleshooting Your HP PC Workstation This section helps you deal with problems you may encounter when using your PC Workstation. - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Troubleshooting Your PC Workstation - Page 2
HP Kayak XU 03xx PC Workstation Troubleshooting Your HP PC Workstation Using HP MaxiLife to Diagnose Problems Pre-Boot Checks Using HP MaxiLife to Diagnose Problems Your HP LCD can help you to diagnose problems with your PC Workstation, even when you are unable to get your system and monitor - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Troubleshooting Your PC Workstation - Page 3
POST Phase HP Kayak XU 03xx PC Workstation Troubleshooting Your HP PC Workstation Using HP MaxiLife to Diagnose Problems Following these checks, the POST (Power-On Self Test) sequence is initiated. One of the following screens will appear in this phase: HP KAYAK XU No errors occurred. Error! POST - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Troubleshooting Your PC Workstation - Page 4
. Boot Steps Diags HP Kayak XU 03xx PC Workstation Troubleshooting Your HP PC Workstation Using HP MaxiLife to Diagnose Problems System information is displayed powered on. For support purposes, POST steps are shown as POST codes and displayed on the LCD as follows: HP KAYAK XU POST Code 24 Post - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Troubleshooting Your PC Workstation - Page 5
HP Kayak XU 03xx PC Workstation Troubleshooting Your HP PC Workstation HP Summary Screen If an error is detected, an error screen appears indicating the problem. To continue viewing the test results of the other system components, press the control button. For example, if there is a problem with a - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Troubleshooting Your PC Workstation - Page 6
HP Kayak XU 03xx PC Workstation Troubleshooting Your HP PC Workstation HP Hardware Diagnostics Utility HP Hardware Diagnostics Utility The Hardware Diagnostics utility helps you to diagnose hardwarerelated problems on HP PCs and PC Workstations. It is a series of tools designed to help you to: - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Troubleshooting Your PC Workstation - Page 7
HP Kayak XU 03xx PC Workstation Troubleshooting Your HP PC Workstation HP Hardware Diagnostics Utility Starting This Diagnostics Utility To start the Hardware Diagnostics utility: 1 Quit all applications, shut down the operating system and restart your PC. a - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Troubleshooting Your PC Workstation - Page 8
HP Kayak XU 03xx PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation displayed. • An error message and an icon appears on the LCD screen (refer to "Using HP MaxiLife to Diagnose Problems" on page 2). Display is Blank and There Are No Error Messages If your display is blank - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Troubleshooting Your PC Workstation - Page 9
HP Kayak XU 03xx PC Workstation Troubleshooting Your HP or power-off the LAN. b) Refer to the User's Guide that came with your PC Workstation. Check that the memory modules accessory boards are properly set. b) Refer to the manuals that came with each board. Check that the switches on the system - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Troubleshooting Your PC Workstation - Page 10
Rebuild Your PC Workstation's Components HP Kayak XU 03xx PC Workstation Troubleshooting Your HP PC Workstation If Your PC , add the boards and accessories one at a time to determine which one is causing the problem. If you are Unable to Change any Values in Setup Ensure that you are using the - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Troubleshooting Your PC Workstation - Page 11
HP Kayak XU 03xx PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation Does on the PC Workstation. An error message will be displayed similar to the following: On your monitor: On your PC Workstation's LCD: Incorrect PC Configuration Error! POST 0012 The PC Workstation will - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Troubleshooting Your PC Workstation - Page 12
CAUTION HP Kayak XU 03xx PC Workstation Troubleshooting Your HP PC Workstation If You Cannot Turn which case a "poweroff" would risk a loss of information/data (refer to the Power Menu in the HP Setup program). If you press the On/Off button for four seconds, the system will be automatically turned - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Troubleshooting Your PC Workstation - Page 13
HP Kayak XU 03xx PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Hardware Problem If Your PC Workstation Has a Hardware Problem manual for instructions). If the screens generated by the applications do not appear to be correct, check the application's manual - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Troubleshooting Your PC Workstation - Page 14
HP Kayak XU 03xx PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Hardware Problem If Your Keyboard Does can change this setting in the Setup program. Refer to the Power Menu in the HP Setup program. If Your Mouse Does Not Work • Ensure that the mouse is correctly - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Troubleshooting Your PC Workstation - Page 15
HP Kayak XU 03xx PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Hardware Problem • Make sure that the printer to the port. • If you receive an error message, refer to the printer's manual for help. If the Flexible Disk Drive Does Not Work • Check that you are - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Troubleshooting Your PC Workstation - Page 16
HP Kayak XU 03xx PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Hardware Problem If the Hard Disk do not open the CD-ROM drive enclosure. The drive should be serviced by qualified service personnel only. Refer to the label on the drive for power requirements and - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Troubleshooting Your PC Workstation - Page 17
HP Kayak XU 03xx PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Hardware Problem • Check the IDE Devices configuration settings in the Setup program (Advanced > IDE Devices). • Check the Hardware Protection settings in the Setup program (Security > Hardware - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Troubleshooting Your PC Workstation - Page 18
HP Kayak XU 03xx PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Hardware Problem The CD-ROM Drive Does not Open If you have difficulty removing a CD-ROM disk from the CD-ROM drive (during a power failure for example), you can use the manual eject button. To eject - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Troubleshooting Your PC Workstation - Page 19
HP Kayak XU 03xx PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Software Problem If Your PC Workstation Has a Software Problem If You Have Forgotten Your Password Ì If you forget the User Password and the Administrator password is set and known: 1 Switch off the - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Troubleshooting Your PC Workstation - Page 20
HP Kayak XU 03xx PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Software Problem If You Can't application software manuals. If You Have a Network Problem If you have a problem with your PC Workstation's network, run the HPIEDIAG utility provided on the HP CD-ROM - HP Kayak XU 03xx | HP Kayak XU Series 03xx, Troubleshooting Your PC Workstation - Page 21
HP Kayak XU 03xx PC Workstation Troubleshooting Your HP PC Workstation If Your PC Workstation Has a Software Problem utility by typing: HPIEDIAG the instructions on the screen. . Follow Guide preloaded onto your PC Workstation. If Your PC Workstation Has an Audio Problem If you encounter problems
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HP Kayak XU 03xx PC Workstation
Troubleshooting Your
HP PC Workstation
This section helps you deal with problems you may encounter when
using your PC Workstation.