HP LH4r Pre-Failure Warranty-Minimizing Unplanned Downtime - Page 8

ZKLWHýSDSHU +3ý 1HW6HUYHUý 0DQDJHPHQW If any component fails or indicates a pre-failure condition, HP Support will require the following information: • HP NetServer Agent version level • HP TopTools for Servers version level • Product serial number(s) • Product model name(s) and number(s) • Applicable error messages or pre-failure alert • Add-on boards or hardware • Third-party hardware or software • OS/NOS type and revision level Conclusion Hewlett-Packard offers the Pre-Failure Warranty as another tool that helps you efficiently manage your servers and associated service and support, ensuring maximum availability and performance. Pre-Failure Warranty extends the advantage of the HP industry-leading three-year limited warranty by applying it to critical server components before they actually fail. HP provides coverage on components with the highest potential for failure, based on studies and historical service rates. HP continues to monitor new technologies and analyze system failure trends so that HP NetServers will include the appropriate components in the Pre-Failure Warranty program. For additional program details, contact your Authorized HP Reseller or the local HP Customer Care Center. 8