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HP LaserJet M2727 HP LaserJet M2727 MFP Series - User Guide - Page 181

Restore the factory-set defaults - review

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Step number 6 7 8 Verification step Possible problems Solutions Does the product receive a fax? Use another fax machine to send a fax to the product, if available. Too many telephone devices are plugged in, Make sure that the HP LaserJet M2727 mfp or telephone devices are not connected in the is the only device on the telephone line and correct order. try again to receive the fax. The product fax settings are set incorrectly. Review and reset the product fax settings. See Change fax settings on page 105 Does the product print from the computer? Use a word-processing program to send a print job to the product. Software is not installed correctly or an error occurred during software installation. Uninstall and then reinstall the product software. Verify that you are using the correct installation procedure and the correct port setting. The cable is not connected correctly. Reconnect the cable. An incorrect driver is selected. Select the proper driver. There is a port driver problem in Microsoft Windows. Uninstall and then reinstall the product software. Verify that you are using the correct installation procedure and the correct port setting. Does the product scan to the computer? Initiate a scan from the basic desktop software at your computer. The cable is not connected correctly. Software is not installed correctly or an error occurred during software installation. Reconnect the cable. Uninstall and then reinstall the product software. Verify that you are using the correct installation procedure and the correct port setting. If the error persists, turn off the product and then turn on the product. Restore the factory-set defaults Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also clears the fax header name, phone number, speed dials, and any stored faxes in the product memory. CAUTION: This procedure also clears all fax numbers and names that are associated with one-touch keys and speed-dial codes, and deletes any pages that are stored in the memory. The procedure then automatically restarts the product. 1. On the product control panel, press Setup. 2. Use the arrows buttons to select Service, and then press OK. 3. Use the arrows buttons to select Restore defaults, and then press OK. The product automatically restarts. ENWW Restore the factory-set defaults 169

Section	Page
Product basics	13
Product comparison	14
Product features	15
Product walkaround	16
Front view	16
Back view	16
Interface ports	17
Serial number and model number location	17
Supported operating systems	18
Supported product software	18
Software included with the product	18
Recommended installation for Windows	18
Express installation (USB or network)	19
Macintosh software	19
Supported printer drivers	19
Control panel	21
Control-panel walkaround	22
Control-panel menus	23
Use the control-panel menus	23
Control-panel main menus	23
Software for Windows	33
Supported operating systems for Windows	34
Supported printer drivers for Windows	34
Select the correct printer driver for Windows	34
Priority for print settings	35
Change printer-driver settings for Windows	35
Software installation types for Windows	36
Remove software for Windows	36
Supported utilities for Windows	37
HP ToolboxFX	37
Embedded Web server	37
HP Web Jetadmin	37
Other Windows components and utilities	37
Software for other operating systems	38
Use the product with Macintosh	39
Software for Macintosh	40
Supported operating systems for Macintosh	40
Supported printer drivers for Macintosh	40
Priority for print settings for Macintosh	40
Change printer-driver settings for Macintosh	40
Software installation types for Macintosh	41
Install Macintosh software for direct connections (USB)	41
Install Macintosh software for networks	41
Remove software from Macintosh operating systems	42
Supported utilities for Macintosh	42
Embedded Web server	42
Macintosh Configure Device	42
Use features in the Macintosh printer driver	44
Print	44
Create and use printing presets in Macintosh	44
Resize documents or print on a custom paper size	44
Print a cover page	44
Use watermarks	45
Print multiple pages on one sheet of paper in Macintosh	45
Print on both sides of the page (duplex printing)	46
Use the Services menu	46
Scan from the product and HP Director (Macintosh)	47
Scanning tasks	47
Fax a document from a Macintosh computer	48
Connectivity	49
Connect the product directly to a computer with USB	50
Printer sharing disclaimer	50
Supported network operating systems	50
Supported network protocols	51
Install the product on a network	52
Configure the network product	53
View settings	53
Network configuration page	53
Configuration page	53
Change settings	53
IP address	54
Manual configuration	54
Automatic configuration	54
IPv4 and IPv6 settings	54
Link speed setting	54
Paper and print media	57
Understand paper and print media use	58
Supported paper and print media sizes	59
Special paper or print media guidelines	60
Load paper and print media	61
Tray 1	61
Tray 2 or 3	62
Configure trays	63
Change tray selection	63
Print tasks	65
Change the print driver to match the media type and size	66
Supported paper types and tray capacity	66
Get help for any print option	67
Cancel a print job	68
Create booklets	69
Change print-quality settings	69
Change print density	69
Print on special media	70
Use different paper and print covers	71
Print a blank first page	71
Resize documents	72
Select a paper size	72
Select a paper source	72
Select a paper type	72
Set the print orientation	73
Use watermarks	73
Save toner	73
Create and use printing shortcuts in Windows	74
Print on both sides of the paper (duplex printing)	75
Use automatic duplex printing	75
Print on both sides manually	75
Print multiple pages on one sheet of paper in Windows	76
Economy settings	77
EconoMode	77
Archive print	77
Fonts	77
Select fonts	77
Print lists of available fonts	77
Copy	79
Load originals	80
Use copy	81
One-touch copy	81
Multiple copies	81
Cancel a copy job	82
Reduce or enlarge copies	82
Change the copy-collation setting	83
Copy settings	84
Copy quality	84
Clean the scanner glass	84
Adjust the lighter/darker (contrast) setting	85
Set the copy draft setting	86
Define custom copy settings	86
Print or copy edge-to-edge	86
Copy onto media of different types and sizes	86
Restore the copy-settings defaults	88
Copy a book	88
Copy photos	88
Copy mixed-size originals	90
Duplex (two-sided) copy jobs	90
Copy two-sided documents automatically	90
Copy two-sided documents manually	91
Scan	93
Load originals for scanning	94
Use scan	95
Scan methods	95
Scan by using HP LaserJet Scan (Windows)	95
Scan from the product	96
Scan by using other software	96
Scan from a TWAIN-compliant program	96
Scan from a WIA-compliant program (Windows XP and Vista only)	96
Scanning by using optical character recognition (OCR) software	96
Readiris	97
Use the Scan To feature	97
Set up the product Scan To button	97
Scan to a file, e-mail, or software program	98
Canceling a scan job	98
Scan settings	99
Scan file format	99
Scanner resolution and color	99
Resolution and color guidelines	100
Color	100
Scan quality	100
Scan a book	102
Scan a photo	103
Fax	105
Fax features	106
Setup	107
Install and connect the hardware	107
Connect to a telephone line	107
Connect additional devices	107
Set up fax with a telephone answering machine	109
Setup for stand-alone fax	109
Configure fax settings	109
Use the control panel to set the fax time, date, and header	109
Use HP Fax Setup Wizard to set the fax time, date, and header	110
Use of common localized letters in fax headers	110
Manage the phone book	111
Use phone-book data from other programs	111
Delete phone book	112
Special dialing symbols and options	112
Manage speed dials	113
Create and edit speed dials	113
Delete speed dials	113
Manage group-dial entries	114
Create and edit group-dial entries	114
Delete group-dial entries	114
Delete an individual from a group-dial entry	115
Set fax polling	115
Security	115
Turn on password protection	115
Turn on private receive feature	116
Change fax settings	117
Set the sound-volume settings	117
Set the fax-sounds (line-monitor) volume	117
Set the ring volume	117
Send fax settings	117
Set a dial prefix	117
Set the dial-tone detection	118
Set autoredial	118
Set light/dark and resolution	119
Set the default light/dark (contrast) setting	119
Set resolution settings	119
Set the default glass-size setting	120
Set tone-dialing or pulse-dialing	120
Set billing codes	121
Receive fax settings	122
Set or change number of rings-to-answer	122
Use the rings-to-answer setting	122
Set the number of rings-to-answer	122
Set the answer mode	123
Set fax forwarding	123
Set up distinctive ring	124
Set up the computer to receive faxes	124
Use autoreduction for incoming faxes	125
Set the silence-detect mode	125
Set the default fax reprint settings	126
Automatic two-sided printing (duplexing) of received faxes	126
Create stamp-received faxes	126
Block or unblock fax numbers	126
Make an extension telephone available to receive faxes	127
Use fax	128
Fax software	128
Supported fax programs	128
Available cover-page templates	128
Customize a fax cover sheet	128
Cancel a fax	128
Cancel the current fax	128
Cancel a pending fax job	129
Delete faxes from memory	129
Use fax on a DSL, PBX, ISDN, or VoIP system	129
DSL	129
PBX	130
ISDN	130
VoIP	130
Send a fax	130
Fax from the flatbed scanner	130
Fax from the automatic document feeder (ADF)	131
Fax a two-sided original	132
Manual dial faxing	132
Use speed dials and group-dial entries	134
Send a fax by using a speed dial	134
Send a fax by using a group-dial entry	135
Send a fax from the software	136
Send a fax by dialing from a downstream phone	138
Send a delayed fax	138
Use access codes, credit cards, or calling cards	139
Send faxes internationally	139
Receive a fax	139
Print a stored fax (when private receive feature is on)	139
Reprint a fax	139
Receive faxes when fax tones are audible on the phone line	140
View a fax that was sent to your computer	140
Solve fax problems	141
Fax error messages	141
Alert and warning message tables	141
Fax memory is retained when there is a loss of power	144
Fax logs and reports	145
Print all fax reports	145
Print individual fax reports	145
Set the fax activity log to print automatically	146
Set the fax error report	146
Set the fax confirmation report	146
Include the first page of each fax on the fax confirmation, fax error, and last call reports	147
Change error correction and fax speed	147
Set the fax-error-correction mode	147
Change the fax speed	147
Problems sending faxes	148
Problems receiving faxes	150
Performance problems	152
Manage and maintain the product	153
Information pages	154
HP ToolboxFX	156
View HP ToolboxFX	156
Status	156
Event log	156
Alerts	157
Set up status alerts	157
Set up e-mail alerts	157
Fax	157
Fax tasks	158
Fax phone book	158
Fax send log	160
Fax receive log	160
Block Faxes	160
Help	160
System Settings	161
Device information	161
Paper handling	162
Print quality	162
Paper types	162
System setup	163
Service	163
Device polling	163
Print Settings	163
Printing	163
PCL 5e	164
PostScript	164
Network Settings	164
Embedded Web server	165
Features	165
Use HP Web Jetadmin software	166
Security features	166
Secure the embedded Web server	166
Lock the control-panel menus	166
Private receive	166
Use the convenience stapler (HP LaserJet M2727nfs mfp only)	167
Staple documents	167
Load staples	168
Manage supplies	169
Check and order supplies	169
Check supplies status by using the control panel	169
Check supplies status by using HP ToolboxFX	169
Store supplies	170
HP policy on non-HP supplies	170
HP fraud hotline	170
Recycle supplies	170
Redistribute toner	171
Replace supplies	171
Print cartridge	171
Memory DIMMs	172
Information	172
Install a memory DIMM	172
Clean the product	174
Clean the paper path	174
Clean the paper path from HP ToolboxFX	174
Clean the paper path from the product control panel	175
Clean the automatic document feeder (ADF) pickup roller assembly	175
Clean the lid backing	176
Clean the exterior	177
Firmware updates	177
Problem solve	179
Problem-solving checklist	180
Restore the factory-set defaults	181
Control-panel messages	182
Alert and warning messages	182
Alert and warning message tables	182
Critical error messages	186
Critical error message-tables	186
Control-panel display problems	188
Clear jams	188
Causes of jams	188
Where to look for jams	189
Clear jams from the ADF	189
Clear jams from the input-tray areas	192
Clear jams from the duplexer	195
Clear jams from the output-bin areas	197
Top (face-down) output bin	197
Rear (face-up) output bin	198
Clear jams from the print-cartridge area	199
Clear jams from the convenience stapler (HP LaserJet M2727nfs mfp only)	200
Avoid repeated jams	201
Solve image-quality problems	202
Print problems	202
Print quality problems	202
General print-quality issues	202
Media-handling problems	206
Print-media guidelines	206
Solve print-media problems	207
Performance problems	208
Copy problems	209
Prevent copy problems	209
Image problems	210
Media-handling problems	211
Performance problems	212
Scan problems	213
Solve scanned-image problems	213
Scan-quality problems	215
Prevent scan-quality problems	215
Solve scan-quality problems	215
Fax problems	215
Optimize and improve image quality	216
Print-quality checklist	216
Manage and configure printer drivers	216
Temporarily change print-quality settings	216
Change print-quality settings for all future jobs	217
Solve convenience stapler problems	218
Solve connectivity problems	218
Solve direct-connection problems	218
Network problems	218
Verify that the product is on and online	218
Resolve communication problems with the network	219
Solve software problems	220
Solve common Windows problems	220
Solve common Macintosh problems	220
Solve PostScript (PS) errors	222
Accessories and ordering information	225
Supplies	226
Memory	226
Cable and interface accessories	226
Paper-handling accessories	226
User-replaceable parts	227
Service and support	229
Hewlett-Packard limited warranty statement	229
Customer self repair warranty service	230
Print cartridge limited warranty statement	231
HP Customer Care	232
Online Services	232
Telephone support	232
Software utilities, drivers, and electronic information	232
HP direct ordering for accessories or supplies	232
HP service information	232
HP service agreements	232
HP ToolboxFX	233
HP support and information for Macintosh computers	233
HP maintenance agreements	233
On-site service agreements	233
Next-day on-site service	233
Weekly (volume) on-site service	233
Repacking the device	233
Extended warranty	234
Specifications	235
Physical specifications	236
Electrical specifications	236
Power consumption	236
Environmental specifications	237
Acoustic emissions	237
Regulatory information	239
FCC compliance	240
Environmental product stewardship program	241
Protecting the environment	241
Ozone production	241
Power consumption	241
Toner consumption	241
Paper use	241
Plastics	241
HP LaserJet print supplies	241
Return and recycling instructions	242
United States and Puerto Rico	242
Multiple returns (two to eight cartridges)	242
Single returns	242
Shipping	242
Non-US returns	242
Paper	242
Material restrictions	242
Disposal of waste equipment by users in private households in the European Union	243
Material Safety Data Sheet (MSDS)	243
For more information	244
Telephone Consumer Protection Act (United States)	245
IC CS-03 requirements	245
EU statement for telecom operation	246
New Zealand telecom statements	246
Declaration of conformity	247
Safety statements	248
Laser safety	248
Canadian DOC regulations	248
EMI statement (Korea)	248
Laser statement for Finland	249
Substances table (China)	249
Glossary	251

Match case Limit results 1 per page

Step

number

Verification step

Possible problems

Solutions

Does the product receive a

fax?

Use another fax machine to

send a fax to the product, if

available.

Too many telephone devices are plugged in,

or telephone devices are not connected in the

correct order.

Make sure that the HP LaserJet M2727 mfp

is the only device on the telephone line and

try again to receive the fax.

The product fax settings are set incorrectly.

Review and reset the product fax settings.

See

Change fax settings

on page

105

Does the product print from

the computer?

Use a word-processing

program to send a print job to

the product.

Software is not installed correctly or an error

occurred during software installation.

Uninstall and then reinstall the product

software. Verify that you are using the

correct installation procedure and the

correct port setting.

The cable is not connected correctly.

Reconnect the cable.

An incorrect driver is selected.

Select the proper driver.

There is a port driver problem in Microsoft

Windows.

Uninstall and then reinstall the product

software. Verify that you are using the

correct installation procedure and the

correct port setting.

Does the product scan to the

computer?

Initiate a scan from the basic

desktop software at your

computer.

The cable is not connected correctly.

Reconnect the cable.

Software is not installed correctly or an error

occurred during software installation.

Uninstall and then reinstall the product

software. Verify that you are using the

correct installation procedure and the

correct port setting.

If the error persists, turn off the product and then turn on the product.

Restore the factory-set defaults

Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also clears the

fax header name, phone number, speed dials, and any stored faxes in the product memory.

CAUTION:

This procedure also clears all fax numbers and names that are associated with one-touch

keys and speed-dial codes, and deletes any pages that are stored in the memory. The procedure then

automatically restarts the product.

On the product control panel, press

Setup

Use the arrows buttons to select

Service

, and then press

Use the arrows buttons to select

Restore defaults

, and then press

The product automatically restarts.

ENWW

Restore the factory-set defaults

169