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HP LaserJet Pro CM1415 HP LaserJet Pro CM1410 - User Guide - Page 174

Solve fax problems, Fax troubleshooting checklist - reviews

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Solve fax problems Fax troubleshooting checklist ● Several possible fixes are available. After each recommended action, retry faxing to see if the problem is resolved. ● For best results during fax problem solving, make sure the line from the product is plugged directly into the wall phone port. Disconnect all other devices that are connected to the product. 1. Verify that the telephone cord is plugged into the correct port on the back of the product. 2. Check the phone line by using the fax test: a. On the control panel, open the Setup menu, and then open the Service menu. b. Select the Fax Service option. c. Select the Run Fax Test option. The product prints a fax test report. The report contains the following possible results: ● Pass: The report contains all of the current fax settings for review. ● Fail: The cord is in the wrong port. The report contains suggestions for how to resolve the issue. ● Fail : The phone line is not active. The report contains suggestions for how to resolve the issue. 3. Verify that the product firmware is current: a. Print a configuration page from the control panel Reports menu to obtain the current firmware date code. b. Go to www.hp.com. 1. Click the Support & Drivers link. 2. Click the Download drivers and software (and firmware) link option. 3. In the For product box, type the product model number, and then click the Go button. 4. Click the link for your operating system. 5. Scroll to the Firmware section of the table. ◦ If the listed version matches the version on the configuration page, you have the most current version. ◦ If the versions are different, download the firmware upgrade and update the firmware on the product following the instructions onscreen. NOTE: The product must be connected to a computer with internet access to upgrade firmware. ◦ Resend the fax. 4. Verify that the fax was set up when the product software was installed. 158 Chapter 11 Fax ENWW

Section	Page
Product basics	17
Product comparison	18
Environmental features	19
Accessibility features	20
Product views	21
Front view	21
Back view	22
Interface ports	23
Serial number and model number location	24
Control panel layout	25
Buttons on the Home screen	26
Control panel help system	27
Control panel menus	29
Setup Menu	30
Reports menu	31
Quick Forms menu	32
Fax Setup menu	33
System Setup menu	36
Service menu	39
Network Setup menu	41
Function specific menus	42
Copy Menu	42
Fax Menu	43
Scan Menu	45
USB Flash Drive	45
Software for Windows	47
Supported operating systems for Windows	48
Supported printer drivers for Windows	48
Select the correct printer driver for Windows	48
Change print job settings	50
Change printer-driver settings for Windows	51
Change the settings for all print jobs until the software program is closed	51
Change the default settings for all print jobs	51
Change the product configuration settings	51
Remove software for Windows	52
Supported utilities for Windows	53
Other Windows components and utilities	53
Software for other operating systems	53
Use the product with Mac	55
Software for Mac	56
Supported operating systems for Mac	56
Supported printer drivers for Mac	56
Install software for Mac operating systems	56
Install software for Mac computers connected directly to the product	56
Install software for Mac computers on a wired network	57
Configure the IP address	57
Install the software	57
Install software for Mac computers on a wireless network	58
Connect the product to a wireless network using WPS	58
Connect the product to a wireless network using the Wireless Setup Wizard	58
Connect the product to a wireless network using a USB cable	58
Remove software from Mac operating systems	59
Change printer-driver settings for Mac	59
Software for Mac computers	60
HP Utility for Mac	60
Open the HP Utility	60
HP Utility features	60
Supported utilities for Mac	60
HP Embedded Web Server	60
Print with Mac	61
Cancel a print job with Mac	61
Change the paper size and type with Mac	61
Resize documents or print on a custom paper size with Mac	61
Create and use printing presets with Mac	61
Print a cover page with Mac	62
Use watermarks with Mac	62
Print multiple pages on one sheet of paper with Mac	63
Print on both sides of the page (duplex printing) with Mac	63
Set the color options with Mac	63
Use the Services menu with Mac	64
Fax with Mac	65
Scan with Mac	66
Connect the product	67
Supported network operating systems	68
Printer sharing disclaimer	68
Connect with USB	69
CD installation	69
Connect to a network	70
Supported network protocols	70
Install the product on a wired network	70
Configure the IP address	70
Install the software	71
Install the product on a wireless network	71
Connect the product to a wireless network using WPS	72
Connect the product to a wireless network using the Wireless Setup Wizard	72
Connect the product to a wireless network using a USB cable	72
Install the software for a wireless product currently on the network	73
Disconnect from the wireless network	73
Reduce interference on a wireless network	73
Advanced wireless setup	74
Wireless communication modes	74
Wireless security	74
Connect the product to an ad-hoc wireless network	75
Configure IP network settings	75
View or change network settings	75
Set or change the product password	76
Manually configure IPv4 TCP/IP parameters from the control panel	76
Link speed and duplex settings	77
Paper and print media	79
Understand paper use	80
Special paper guidelines	80
Change the printer driver to match the paper type and size	82
Supported paper sizes	82
Supported paper types and tray capacity	83
Load the input tray	84
Load the document feeder	87
Configure the tray	88
Print tasks	89
Cancel a print job	90
Basic print tasks with Windows	91
Open the printer driver with Windows	91
Get help for any printing option with Windows	91
Change the number of print copies with Windows	92
Save custom print settings for reuse with Windows	92
Use a printing shortcut with Windows	92
Create printing shortcuts	93
Improve print quality with Windows	95
Select the page size with Windows	95
Select a custom page size with Windows	96
Select the paper type with Windows	96
Select the paper tray with Windows	96
Print on both sides (duplex) with Windows	97
Print multiple pages per sheet with Windows	98
Select page orientation with Windows	100
Set color options with Windows	102
Additional print tasks with Windows	103
Print colored text as black (grayscale) with Windows	103
Print on preprinted letterhead or forms with Windows	103
Print on special paper, labels, or transparencies	105
Print the first or last page on different paper with Windows	108
Scale a document to fit page size	110
Add a watermark to a document with Windows	112
Create a booklet with Windows	112
Walk-up USB printing	115
Color	117
Adjust color	118
Change the color theme for a print job	118
Change the color options	118
Manual color options	119
Use the HP EasyColor option for Windows	120
Match colors	121
Copy	123
Use copy functions	124
One-touch copy	124
Multiple copies	124
Copy a multiple-page original	125
Copy identification cards	126
Cancel a copy job	127
Reduce or enlarge a copy	127
Collate a copy job	128
Make color or black and white copies	129
Copy settings	129
Change copy quality	129
Check the scanner glass for dirt and smudges	130
Adjust the lightness or darkness for copies	131
Define custom copy settings	132
Print or copy edge-to-edge	132
Set the paper size and type for copying on special paper	132
Restore copy default settings	132
Copy photos	133
Copy mixed size originals	134
Copy on both sides manually (duplex)	135
Scan	137
Use scan functions	138
Scan methods	138
Scan to a USB flash drive	138
Scan by using HP Scan software (Windows)	138
Scan by using other software	138
Scan from a TWAIN-compliant program	138
Scan from a WIA-compliant program	139
Scan by using optical character recognition (OCR) software	139
Cancel a scan	139
Scan settings	140
Scanner resolution and color	140
Resolution and color guidelines	141
Color	141
Scan quality	142
Scan a photo	143
Fax	145
Set up fax	146
Install and connect the hardware	146
Connect fax to a telephone line	146
Connect additional devices	146
Set up fax with a telephone answering machine	149
Set up fax with an extension phone	149
Setup for stand-alone fax	150
Configure fax settings	150
Use the control panel to set the fax time, date, and header	150
Use of common localized letters in fax headers	150
Use the HP Fax Setup Wizard	151
Use the phone book	152
Use the control panel to create and edit the fax phone book	152
Import or export Microsoft Outlook contacts into the fax phone book	152
Use phone-book data from other programs	152
Delete phone book entries	152
Use speed dials	153
Create and edit speed-dial entries	153
Delete speed-dial entries	153
Manage group-dial entries	154
Create and edit group-dial entries	154
Delete group-dial entries	154
Set fax settings	155
Send fax settings	155
Set special dialing symbols and options	155
Set a dialing prefix	155
Set the dial-tone detection	155
Set tone-dialing or pulse-dialing	156
Set autoredial and the time between redials	156
Set light/dark and resolution	157
Set the default light/dark (contrast) setting	157
Set resolution settings	157
Cover-page templates	157
Set billing codes	158
Receive fax settings	158
Set fax forwarding	158
Set the answer mode	159
Block or unblock fax numbers	159
Set the number of rings-to-answer	160
Set distinctive ring	160
Use autoreduction for incoming faxes	161
Set fax reprint settings	161
Set the fax sounds volume	162
Set the alarm volume, phone-line volume, and ring volume	162
Set stamp-received faxes	162
Set the private receive feature	162
Set fax polling	163
Use fax	164
Fax software	164
Supported fax programs	164
Cancel a fax	164
Cancel the current fax	164
Cancel a pending fax job	164
Delete faxes from memory	164
Use fax on a DSL, PBX, or ISDN system	165
DSL	165
PBX	165
ISDN	166
Use fax on a VoIP service	166
Fax memory	166
Fax memory contents are retained when there is a loss of power	166
Send a fax	166
Fax from the flatbed scanner	166
Fax from the document feeder	167
Use speed dials and group-dial entries	168
Send a fax from the software	169
Send a fax by dialing from a telephone connected to the fax line	170
Send a fax with confirmation	170
Schedule a fax to be sent later	170
Use access codes, credit cards, or calling cards	171
Send faxes internationally	171
Receive a fax	172
Print a fax	172
Print a stored fax when the private receive feature is on	172
Reprint a fax	172
Receive faxes when fax tones are audible on the phone line	173
Solve fax problems	174
Fax troubleshooting checklist	174
Fax error messages	176
Troubleshoot fax codes and trace reports	181
View and interpret fax error codes	181
Fax trace report	182
Fax logs and reports	182
Print all fax reports	182
Print individual fax reports	182
Set the fax error report	183
Change error correction and fax speed	183
Set the fax-error-correction mode	183
Change the fax speed	183
Solve problems sending faxes	184
An error message displays on the control panel	184
The Communication error. message appears	184
No dial tone.	185
The Fax is busy. message appears	185
The No fax answer. message appears	186
Document feeder paper jam	186
The Fax storage is full. message appears	186
Scanner error	187
The control panel displays a Ready message with no attempt to send the fax	187
The control panel displays the message \	187
Faxes can be received, but not sent	187
Unable to use fax functions from the control panel	188
Unable to use speed dials	188
Unable to use group dials	188
Receive a recorded error message from the phone company when trying to send a fax	189
Unable to send a fax when a phone is connected to the product	189
Solve problems receiving faxes	190
The fax does not respond	190
The fax has a dedicated phone line	190
An answering machine is connected to the product	190
A telephone handset is connected to the product	191
The Answer Mode setting is set to the Manual setting	191
Voice mail is available on the fax line	191
The product is connected to a DSL phone service	192
The product uses a fax over IP or VoIP phone service	192
An error message displays on the control panel	192
The No fax detected. message appears	192
The Communication error. message appears	193
The Fax storage is full. message appears	193
The Fax is busy. message appears	194
A fax is received but does not print	194
The Private Receive feature is on	194
Sender receives a busy signal	194
A handset is connected to the product	194
A phone line splitter is being used	195
No dial tone	195
Cannot send or receive a fax on a PBX line	195
Solve general fax problems	196
Faxes are sending slowly	196
Fax quality is poor	197
Fax cuts off or prints on two pages	197
Regulatory information and warranties	198
Manage and maintain the product	199
Print information pages	200
Use the HP ToolboxFX software	201
View the HP ToolboxFX	201
Status	201
Event log	201
Fax	202
Fax Receive	202
Fax phone book	202
Fax send log	204
Fax receive log	204
Block Faxes	204
Help	204
System Settings	205
Device Information	205
Paper Setup	206
Print Quality	206
Print Density	206
Paper Types	206
System setup	206
Device polling	207
Print Settings	207
Printing	207
PCL5	207
PostScript	207
Network Settings	207
Use the HP Embedded Web Server	208
Open the HP Embedded Web Server	208
Features	208
Use HP Web Jetadmin software	209
Product security features	209
Assign a system password	209
Economy settings	210
Powersave modes	210
Set sleep mode	210
Archive print	210
Manage supplies and accessories	211
Print when a cartridge is at estimated end of life	211
Supplies messages	211
Enable or disable the At Very Low settings from the control panel	211
Manage print cartridges	212
Print-cartridge storage	212
HP policy on non-HP print cartridges	212
HP fraud hotline and Web site	212
Recycle supplies	212
Print cartridge layout	213
Replacement instructions	213
Replace the print cartridges	213
Clean the product	218
Clean the paper path	218
Clean the paper path from the product control panel	218
Clean the scanner glass strip and platen	218
Clean the document feeder pickup rollers and separation pad	219
Clean the touch screen	220
Product updates	221
Solve problems	223
Self help	224
Problem-solving checklist	225
Step 1: Check that the product power is on	225
Step 2: Check the control panel for error messages	225
Step 3: Test print functionality	225
Step 4: Test copy functionality	226
Step 5: Test the fax sending functionality	226
Step 6: Test the fax receiving functionality	226
Step 7: Try sending a print job from a computer	226
Step 8: Test the walk-up USB printing functionality	226
Factors that affect product performance	227
Restore the factory-set defaults	227
Interpret control-panel messages	228
Control panel message types	228
Control panel messages	228
Paper feeds incorrectly or becomes jammed	238
The product does not pick up paper	238
The product picks up multiple sheets of paper	238
Prevent paper jams	238
Clear jams	239
Jam locations	239
Clear jams from the document feeder	240
Clear jams from the input tray	241
Clear jams from the output bin	245
Improve print quality	246
Use the correct paper type setting in the printer driver	246
Change the paper type setting for Windows	246
Change the paper type setting for Mac	246
Adjust color settings in the printer driver	247
Change the color theme for a print job	247
Change the color options	247
Use paper that meets HP specifications	249
Print a cleaning page	249
Calibrate the product to align the colors	249
Check the print cartridges	250
Print the Supplies Status page	250
Interpret the Print Quality Page	251
Inspect the print cartridge for damage	251
Repeating defects	252
Use the printer driver that best meets your printing needs	252
Improve print quality for copies	253
The product does not print or it prints slowly	254
The product does not print	254
The product prints slowly	255
Solve walk-up USB printing problems	256
The USB Flash Drive menu does not open when you insert the USB accessory	256
The file does not print from the USB storage accessory	256
The file that you want to print is not listed in the USB Flash Drive menu	256
Solve connectivity problems	257
Solve direct-connect problems	257
Solve network problems	257
Poor physical connection	257
The computer is using the incorrect IP address for the product	257
The computer is unable to communicate with the product	258
The product is using incorrect link and duplex settings for the network	258
New software programs might be causing compatibility problems	258
The computer or workstation might be set up incorrectly	258
The product is disabled, or other network settings are incorrect	258
Solve wireless network problems	259
Wireless connectivity checklist	259
The control panel displays the message: The wireless feature on this product has been turned off	260
The product does not print after the wireless configuration completes	260
The product does not print, and the computer has a third-party firewall installed	260
The wireless connection does not work after moving the wireless router or product	260
Cannot connect more computers to the wireless product	261
The wireless product loses communication when connected to a VPN	261
The network does not appear in the wireless networks list	261
The wireless network is not functioning	262
Product software problems	263
Solve common Mac problems	264
The printer driver is not listed in the Print & Fax list	264
The product name does not appear in the product list in the Print & Fax list	264
The printer driver does not automatically set up the selected product in the Print & Fax list	264
A print job was not sent to the product that you wanted	264
When connected with a USB cable, the product does not appear in the Print & Fax list after the drive ...	265
You are using a generic printer driver when using a USB connection	265
Supplies and accessories	267
Order parts, accessories, and supplies	268
Part numbers	268
Print cartridges	268
Cables and interfaces	268
Service and support	269
Hewlett-Packard limited warranty statement	270
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement	271
Data stored on the print cartridge	272
End User License Agreement	273
OpenSSL	275
Customer support	276
Repack the product	277
Product specifications	279
Physical specifications	280
Power consumption, electrical specifications, and acoustic emissions	280
Environmental specifications	280
Regulatory information	281
FCC regulations	282
Environmental product stewardship program	282
Protecting the environment	282
Ozone production	282
Power consumption	282
Paper use	283
Plastics	283
HP LaserJet print supplies	283
Return and recycling instructions	283
United States and Puerto Rico	283
Multiple returns (more than one cartridge)	283
Single returns	283
Shipping	284
Residents of Alaska and Hawaii	284
Non-U.S. returns	284
Paper	284
Material restrictions	284
Disposal of waste equipment by users in private households in the European Union	285
Chemical substances	285
Material Safety Data Sheet (MSDS)	285
For more information	285
Declaration of Conformity	286
Declaration of Conformity (wireless models)	288
Safety statements	290
Laser safety	290
Canadian DOC regulations	290
VCCI statement (Japan)	290
Power cord instructions	290
Power cord statement (Japan)	290
EMC statement (Korea)	291
Laser statement for Finland	291
GS statement (Germany)	291
Substances Table (China)	292
Restriction on Hazardous Substances statement (Turkey)	292
Additional statements for telecom (fax) products	293
EU Statement for Telecom Operation	293
New Zealand Telecom Statements	293
Additional FCC statement for telecom products (US)	293
Telephone Consumer Protection Act (US)	294