HP LaserJet Pro M1132s User Guide - Page 243
Solve software problems, Solve common Windows problems, Problems in Mac OS X
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Solve software problems Solve common Windows problems Error message: "(Name of the program, for example, Internet Explorer) has encountered a problem and needs to close. We are sorry for the inconvenience" Cause Solution Close all software programs, restart Windows, and try again. If the application referenced is the printer driver, select or install a different printer driver. If the product PCL 6 printer driver is selected, switch to the PCL 5 or HP postscript level 3 emulation printer driver. See the Microsoft Windows documentation that came with the computer for more information about Windows error messages, or go to www.microsoft.com. Solve common Mac problems Table 12-3 Problems in Mac OS X The printer driver is not listed in the Printer Setup Utility or the Print & Fax list. Cause Solution The product software might not have been installed or was installed incorrectly. Make sure that the product .GZ file is in the following hard-drive folder: ● Mac OS X v10.4: Library/Printers/PPDs/Contents/Resources/ .lproj, where is the two-letter language code for the language that you are using. ● Mac OS X v10.5 and v10.6: Library/Printers/PPDs/ Contents/Resources If necessary, reinstall the software. See the getting started guide for instructions. The Postscript Printer Description (PPD) file is corrupt. Delete the .GZ file from the following hard-drive folder: ● Mac OS X v10.4: Library/Printers/PPDs/Contents/Resources/ .lproj, where is the two-letter language code for the language that you are using. ● Mac OS X v10.5 and v10.6: Library/Printers/PPDs/ Contents/Resources Reinstall the software. See the getting started guide for instructions. ENWW Solve software problems 229