HP LaserJet Pro M14-M17 Reference Guide - Page 2

Troubleshooting User guide The user guide includes printer usage and troubleshooting information. Go to www.hp.com/support/ljM14. W ireless connection setup troubleshooting NOTE: Only 2.4 GHz band is supported. Verify that the printer is within the range of the wireless network. For most networks, the printer must be within 30 m (100 ft) of the wireless access point (wireless router). A USB cable might be required for temporary connection between the printer and the computer. To ensure that the wireless setup information synchronizes correctly, do not connect the USB cable until prompted to do so. Follow these steps to restore the network settings: 1. Remove the USB cable from the printer. 2. Press and hold the Wireless button on the printer control panel for 20 seconds. 3. When the Attention LED and the Power LED start blinking together, release the Wireless button. The printer restarts automatically. 4. When the Ready LED is on, continue to install the software. If your router supports Wi-Fi Protected Setup (WPS) mode, try to connect through this mode: 1. Press the WPS button on your router. 2. Within two minutes, press and hold the Wireless button on the printer control panel for at least three seconds, and then release the button. The Wireless LED and the Ready LED start blinking together. 3. Wait while the printer automatically establishes the network connection. It takes up to two minutes. When the network connection is established, the Wireless LED stops blinking and remains on. 4. Continue to install the software. Check the Wireless LED status from the printer control panel: 1. If the Wireless LED is off, it means that the wireless connection is not established. a. Press the Wireless button on the printer control panel. b. After the Wireless LED starts blinking, continue to install the software. When the network connection is established, the Wireless LED stops blinking and remains on. 2. If the Wireless LED is on, it means that the wireless connection is established. a. Check the network name (SSID) info on the Configuration Report/Network Summary: Press and hold the Resume/Cancel button until the Power/ Ready LED starts blinking. After you release the Resume/Cancel button, the Configuration Report/Network Summary prints. b. Make sure the computer is connected to the same wireless network to which you are connecting the printer. c. Continue to install the software. 3. If the Wireless LED is blinking, it means that the wireless connection is not established. a. Restart the printer and the router. b. Manually connect the printer to your wireless network. Use Wi-Fi Protected Setup (WPS) to connect the printer if the router supports WPS, or continue to the next step. c. Uninstall and reinstall the HP software. Wireless printing For more information on wireless printing and wireless setup, go to www.hp.com/go/wirelessprinting. 2