HP Latex 3000 New FW IPS Print Care Info Retriever packages available - MR7
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- HP Latex 3000 | New FW IPS Print Care Info Retriever packages available - MR7 - Page 1
/Severity: High Support Area: Firmware, Software, Troubleshooting, Upgrade Confidentiality: Public New FW, IPS, Print Care, HP Info Retriever packages available - MR7 New versions of firmware and software (IPS, Print Care and HP Info Retriever) for the HP Latex 3x00 Printer Series are available to - HP Latex 3000 | New FW IPS Print Care Info Retriever packages available - MR7 - Page 2
Upgrade instructions The four components (FW, IPS, PrC and HP Info Retriever) must be installed together. No other combination is supported. Installation order: 1. FW 2. IPS 3. Print Care patch (IPS needs to be closed when upgrading PrC) 4. HP Info Retriever LFP Customer Assurance 2 HP Public - HP Latex 3000 | New FW IPS Print Care Info Retriever packages available - MR7 - Page 3
file, and click the Update button. Firmware installation takes about 20-30 minutes. Do not touch anything, the printer will reboot after installation without any interaction. If it does not, reboot the printer. 2. How to install the HP Internal Printer Server IMPORTANT: Remove the previous version - HP Latex 3000 | New FW IPS Print Care Info Retriever packages available - MR7 - Page 4
the "HP IPS Services" and/or "ProxyService" software through the Windows control panel. d. Install the HP Internal Print Server (IPS). Run the setup.exe file located inside the IPS folder and follow the onscreen instructions until the new software is installed. LFP Customer Assurance 4 HP Public - HP Latex 3000 | New FW IPS Print Care Info Retriever packages available - MR7 - Page 5
Run the setup.exe file inside the HP IPS Services folder and follow the onscreen instructions until the new software is installed. f. advantage of the info retriever functionalities and of a faster and better remote support. 3. How to update Print Care IMPORTANT: The previous Print Care version must - HP Latex 3000 | New FW IPS Print Care Info Retriever packages available - MR7 - Page 6
faster and better remote support, the DTA from the HP IPS software must be Latex 3x00 Series as a product, and follow the onscreen instructions until the new software is installed. d. Once the HP Info Retriever application is installed, click on Send in order to do the first connection. Printer - HP Latex 3000 | New FW IPS Print Care Info Retriever packages available - MR7 - Page 7
without any error. Note: HP strongly recommends customers to send the logs manually by clicking on the Send button if they are facing any issue and need support. MR7 - type. This option can be selected through the Printer Configuration window during substrate loading. LFP Customer Assurance - HP Latex 3000 | New FW IPS Print Care Info Retriever packages available - MR7 - Page 8
• OMAS status can be checked on the HP IPS application. Note: The OMAS status information on the IPS is not updated in real time. It is just refreshed when there is a change of state of the printer (carriage re-initialization, printhead replacement, printing a new job, etc.). In a next - HP Latex 3000 | New FW IPS Print Care Info Retriever packages available - MR7 - Page 9
firmware release provides fixes in many areas that increase the printer stability. The main fixes implemented in MR7 are detailed below. • The 79:04 system error occurrence has been reduced in situations like dual side usage, changes in print adjustments while printing, check and clean 9 HP Public
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LFP Customer Assurance
1
HP Public
New FW, IPS, Print Care, HP Info Retriever packages available – MR7
New versions of firmware and software (IPS, Print Care and HP Info Retriever) for the HP Latex 3x00 Printer Series
are available to download.
IMPORTANT
: HP strongly recommends that all the printers are upgraded to the new firmware and software as soon
as possible. New printers may need to be upgraded during installation.
Remember that this upgrade is user installable.
New release available from
www.hp.com/go/Latex3000/downloads
:
•
Firmware: ALTAMIRA_09_01_04.1
•
HP Internal Print Server (IPS): v2014.4.24.5
•
Print Care:
o
PrintCare_MaintenanceFix_OnlyFor_2.2.3.1_Update
o
PrintCare_1200L_Maintenance_Update
•
HP Info Retriever v.2.3.3.0
IMPORTANT
: Ensure that the printer is connected and able to synchronize so that Print Care can get proactive
update warnings from the HP servers whenever a bug has been fixed or a new version is available.
This is a General Availability version. It should be installed in all new and existing printers following the instructions
below.
Date
: October 2016
Impact/Severity
: High
Region
: WW
Support Area
: Firmware, Software, Troubleshooting, Upgrade
Audience
: Customer
Confidentiality:
Public
HP Latex 3x00 Printer Series
TECHNICAL NEWSLETTERS FROM CUSTOMER ASSURANCE