HP N246v User Guide - Page 17

Support and troubleshooting, Solving common problems - manual

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3 Support and troubleshooting Solving common problems The following table lists possible problems, the possible cause of each problem, and the recommended solutions. Problem Screen is blank or video is flashing. Image appears blurred, indistinct, or too dark. Check Video Cable is displayed on screen. Input Signal Out of Range is displayed on screen. The monitor is off but it did not seem to enter into sleep mode. OSD Lockout is displayed. Power Button Lockout is displayed. Possible Cause Power cord is disconnected. Solution Connect the power cord. Monitor is off. Video cable is improperly connected. System is in sleep mode. Video card is incompatible. Brightness is too low. Monitor video cable is disconnected. Video resolution and/or refresh rate are set higher than what the monitor supports. The monitor's power saving control is disabled. Press the Power button. NOTE: If pressing the Power button has no effect, press and hold the Power button for 10 seconds to disable the Power button lockout feature. Connect the video cable properly. See Connecting the cables on page 6 for more information. Press any key on the keyboard or move the mouse to exit sleep mode. Open the OSD menu and select the Input Control menu. Set Auto-Switch Input to Off and manually select the input. Open the OSD menu and select Brightness to adjust the brightness scale as needed. Connect the appropriate video signal cable between the computer and monitor. Be sure that the computer power is off while you connect the video cable. Change the settings to a supported setting. See Preset display resolutions on page 19 for more information. Open the OSD menu and select Power Control > Auto-Sleep Mode and set auto-sleep to On. The monitor's OSD Lockout function is enabled. The monitor's Power Button Lockout function is enabled. Press and hold the Menu button on the bottom side of the front bezel for 10 seconds to disable the OSD Lockout function. Press and hold the Power button for 10 seconds to disable the Power Button Lockout function. 12 3 Support and troubleshooting

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12
3
Support and troubleshooting
3
Support and troubleshooting
Solving common problems
The following table lists possible problems, the possible cause of each problem, and the recommended
solutions.
Problem
Possible Cause
Solution
Screen is blank or video is
flashing.
Power cord is disconnected.
Connect the power cord.
Monitor is off.
Press the Power button.
NOTE:
If pressing the Power button has no effect,
press and hold the Power button for 10 seconds to dis-
able the Power button lockout feature.
Video cable is improperly connected.
Connect the video cable properly. See Connecting the
cables on page 6 for more information.
System is in sleep mode.
Press any key on the keyboard or move the mouse to
exit sleep mode.
Video card is incompatible.
Open the OSD menu and select the
Input Control
menu.
Set Auto-Switch Input
to
Off
and manually
select the input.
Image appears blurred,
indistinct, or too dark.
Brightness is too low.
Open the OSD menu and select
Brightness
to adjust
the brightness scale as needed.
Check Video Cable
is
displayed on screen.
Monitor video cable is disconnected.
Connect the appropriate video signal cable between the
computer and monitor. Be sure that the computer power
is off while you connect the video cable.
Input Signal Out of Range
is displayed on screen.
Video resolution and/or refresh rate
are set higher than what the monitor
supports.
Change the settings to a supported setting. See Preset
display resolutions on page 19 for more information.
The monitor is off but it did
not seem to enter into sleep
mode.
The monitor’s power saving control is
disabled.
Open the OSD menu and select
Power Control >
Auto-Sleep Mode
and set auto-sleep to
On
.
OSD Lockout
is displayed.
The monitor’s OSD Lockout function
is enabled.
Press and hold the Menu button on the bottom side
of the front bezel for 10 seconds to disable the OSD
Lockout function.
Power Button Lockout
is
displayed.
The monitor’s Power Button Lockout
function is enabled.
Press and hold the Power button for 10 seconds to dis-
able the Power Button Lockout function.