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HP OfficeJet 3830 User Guide - Page 116

Fix print quality issues, Read general instructions in the Help for resolving print quality issues

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To resolve print issues (OS X) 1. Check for error messages and resolve. 2. Disconnect and reconnect the USB cable. 3. Verify that the product is not paused or offline. To verify that the product is not paused or offline a. In System Preferences, click Print & Fax. b. Click the Open Print Queue button. c. Click a print job to select it. Use the following buttons to manage the print job: ● Delete: Cancel the selected print job. ● Hold: Pause the selected print job. ● Resume: Continue a paused print job. ● Pause Printer: Pause all print jobs in the print queue. d. If you made any changes, try to print again. 4. Restart the computer. Fix print quality issues Step-by-step instructions for resolving most print quality issues. Troubleshoot print quality issues online Read general instructions in the Help for resolving print quality issues NOTE: To protect the cartridges from drying out, always turn the printer off using the Power button, and wait until the Power button light goes out. To improve print quality (Windows) 1. Make sure you are using Original HP ink cartridges and HP recommended papers. 2. Check the printer software to make sure you have selected the appropriate paper type from the Media drop-down list and print quality in the Quality Settings area. In the printer software, click Print, Scan & Fax and then click Set Preferences to access the print properties. 3. Check the estimated ink levels to determine if the ink cartridges are low on ink. For more information, see Check estimated ink levels on page 76. If the ink cartridges are low on ink consider replacing them. 4. Check the paper type. For best print quality, use high quality HP paper, or papers that adhere to the ColorLok standard. For more information, see Paper basics on page 13. 110 Chapter 9 Solve a problem ENWW

Section	Page
HP OfficeJet 3830 series Help	7
Get started	9
Printer parts	10
Control panel and status lights	11
Overview of buttons and lights	11
Control panel display icons	11
Load media	13
Load original	17
Paper basics	19
Recommended papers for printing	19
Order HP paper supplies	20
Open the HP printer software (Windows)	21
Sleep mode	22
Quiet Mode	23
Turn Quiet Mode on or off	23
Create a schedule for Quiet Mode	23
Auto-Off	25
Print	27
Print from your computer	28
Print documents	28
Print photos	30
Print envelopes	31
Print using the maximum dpi	32
Print Quick Forms	34
Print from your mobile device	35
Print with AirPrint	36
Tips for print success	37
Use Web Services	41
What are Web Services?	42
Set up Web Services	43
Print with HP ePrint	44
Use HP Printables	45
Use the HP Connected website	46
Remove Web Services	47
Copy and scan	49
Copy	50
Scan using the printer control panel	52
Scan using the HP printer software	53
Scan to a computer	53
Create a new scan shortcut (Windows)	54
Change scan settings (Windows)	55
Scan using Webscan	57
Tips for copy and scan success	58
Fax	59
Send a fax	60
Send a standard fax from the printer control panel	60
Send a standard fax from the computer	60
Send a fax from a phone	61
Send a fax using monitor dialing	61
Send a fax in Error Correction Mode	62
Receive a fax	63
Receive a fax manually	63
Set up backup fax	63
Reprint received faxes from memory	64
Forward faxes to another number	64
Set automatic reduction for incoming faxes	65
Block unwanted fax numbers	65
Set up phone book contacts	67
Set up and change phone book contacts	67
Set up and change group phone book contacts	68
Delete phone book contacts	68
Change fax settings	70
Configure the fax header	70
Set the answer mode (Auto answer)	70
Set the number of rings before answering	71
Change the answer ring pattern for distinctive ring	71
Set the dial type	72
Set the redial options	72
Set the fax speed	73
Set the fax sound volume	73
Fax and digital phone services	74
Fax on Voice over Internet Protocol	75
Use reports	76
Print fax confirmation reports	76
Print fax error reports	77
Print and view the fax log	77
Clear the fax log	78
Print the details of the last fax transaction	78
Print a Caller ID Report	78
View the Call History	78
Manage ink cartridges	81
Check estimated ink levels	82
Order ink supplies	83
Choose right ink cartridges	84
Replace ink cartridges	85
Use single-cartridge mode	88
Cartridge warranty information	89
Tips for working with ink cartridges	90
Connect your printer	91
Connect your printer to a wireless network with a router	92
Connect wirelessly to the printer without a router	93
Wireless settings	96
Connect your printer to your computer with a USB cable (non-network connection)	98
Change from a USB connection to a wireless network	99
Advanced printer management tools (for networked printers)	100
Open the Embedded Web Server	100
About cookies	100
Tips for setting up and using a networked printer	102
Solve a problem	103
Jams and paper-feed issues	104
Clear a paper jam	104
Read general instructions in the Help for clearing paper jams	104
Clear a print carriage jam	108
Read general instructions in the Help for clearing a print carriage jams	108
Learn how to avoid paper jams	108
Solve paper-feed problems	108
Ink cartridge issues	110
Fix ink cartridge problems	110
Printing issues	113
Fix problems with page not printing (unable to print)	113
Read general instructions in the Help for unable to print issues	113
Fix print quality issues	116
Read general instructions in the Help for resolving print quality issues	116
Fix ink smears on printouts	120
Copy issues	122
Scan issues	123
Fax issues	124
Run the fax test	124
What to do if the fax test failed	124
Troubleshoot fax problems	128
Read general instructions in the Help for specific fax problems	128
The display always shows Phone Off Hook	128
The printer is having problems sending and receiving faxes	128
The printer cannot receive faxes, but can send faxes	130
The printer cannot send faxes, but can receive faxes	131
Fax tones are recorded on my answering machine	131
Network and connection issues	132
Fix wireless connection	132
Find network settings for wireless connection	132
Fix Wi-Fi Direct connection	132
Fix USB to wireless connection change	133
Printer hardware issues	134
Maintain the document feeder	135
HP support	136
Technical information	139
Hewlett-Packard Company notices	140
Specifications	141
Environmental product stewardship program	144
Eco-Tips	144
European Union Commission Regulation 1275/2008	145
Paper use	145
Plastics	145
Material safety data sheets	145
Recycling program	145
HP inkjet supplies recycling program	145
Power consumption	145
Disposal of waste equipment by users	146
Chemical substances	146
Battery disposal in Taiwan	146
Battery notice for Brazil	146
California Perchlorate Material Notice	146
EU Battery Directive	147
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan)	148
The Table of Hazardous Substances/Elements and their Content (China)	149
Restriction of hazardous substance (Ukraine)	149
Restriction of hazardous substance (India)	149
EPEAT	150
China SEPA Eco Label User Information	150
China Energy Label for Printer, Fax and Copier	151
Regulatory notices	152
Regulatory model identification number	152
FCC statement	153
Notice to users in Korea	153
VCCI (Class B) compliance statement for users in Japan	153
Notice to users in Japan about the power cord	153
Noise emission statement for Germany	154
Visual display workplaces statement for Germany	154
European Union Regulatory Notice	154
Products with wireless functionality	154
European telephone network declaration (Modem/Fax)	155
Declaration of conformity	156
Regulatory wireless statements	157
Exposure to radio frequency radiation	157
Notice to users in Brazil	157
Notice to users in Canada	158
Notice to users in Mexico	158
Notice to users in Taiwan	159
Notice to users in Japan	159
Notice to users in Korea	159
Notice to users of the U.S. telephone network: FCC requirements	160
Notice to users of the Canadian telephone network	161
Notice to users of the German telephone network	162
Australia wired fax statement	162
Additional fax setup	163
Set up faxing (parallel phone systems)	164
Select the correct fax setup for your home or office	165
Case A: Separate fax line (no voice calls received)	166
Case B: Set up the printer with DSL	167
Case C: Set up the printer with a PBX phone system or an ISDN line	168
Case D: Fax with a distinctive ring service on the same line	169
Case E: Shared voice/fax line	170
Case F: Shared voice/fax line with voice mail	171
Case G: Fax line shared with computer modem (no voice calls received)	172
Set up the printer with a computer dial-up modem	172
Set up the printer with a computer DSL/ADSL modem	173
Case H: Shared voice/fax line with computer modem	174
Shared voice/fax with computer dial-up modem	174
Shared voice/fax with computer DSL/ADSL modem	176
Case I: Shared voice/fax line with answering machine	177
Case J: Shared voice/fax line with computer modem and answering machine	179
Shared voice/fax line with computer dial-up modem and answering machine	179
Shared voice/fax line with computer DSL/ADSL modem and answering machine	181
Case K: Shared voice/fax line with computer dial-up modem and voice mail	182
Test fax setup	184