HP OfficeJet Pro 8710 User Guide - Page 8

The printer is having problems sending and receiving faxes

......................................

126

The printer cannot receive faxes, but can send faxes

..................................................

127

The printer cannot send faxes, but can receive faxes

..................................................

128

Fax tones are recorded on my answering machine

......................................................

128

The computer cannot receive faxes (HP Digital Fax)

...................................................

129

Network and connection issues

........................................................................................................................

129

Fix wireless connection

...................................................................................................................

129

Find network settings for wireless connection

..............................................................................

129

Fix Wi-Fi Direct connection

.............................................................................................................

130

Fix Ethernet connection

..................................................................................................................

130

Printer hardware issues

.....................................................................................................................................

131

Get help from the printer control panel

............................................................................................................

131

Understand printer reports

...............................................................................................................................

131

Printer status report

.......................................................................................................................

132

Network

conﬁguration

page

...........................................................................................................

132

Print quality report

..........................................................................................................................

132

Wireless test report

.........................................................................................................................

132

Web access test report

....................................................................................................................

132

Solve problems using Web Services

..................................................................................................................

133

Maintain the printer

...........................................................................................................................................

133

Clean the scanner glass

..................................................................................................................

133

Clean the exterior

............................................................................................................................

134

Clean the document feeder

.............................................................................................................

134

Maintain the printhead and cartridges

...........................................................................................

135

Restore original factory defaults and settings

.................................................................................................

136

HP support

.........................................................................................................................................................

137

Appendix A

Technical information

.................................................................................................................

139

Speciﬁcations

.....................................................................................................................................................

139

Regulatory information

.....................................................................................................................................

141

Regulatory Model Number

..............................................................................................................

142

FCC statement

.................................................................................................................................

143

Notice to users in Korea

..................................................................................................................

143

VCCI (Class B) compliance statement for users in Japan

................................................................

144

Notice to users in Japan about the power cord

..............................................................................

144

Noise emission statement for Germany

.........................................................................................

144

Visual display workplaces statement for Germany

........................................................................

144

Notice to users of the U.S. telephone network: FCC requirements

................................................

144

Notice to users of the Canadian telephone network

......................................................................

145

Notice to users of the German telephone network

........................................................................

146

Australia wired fax statement

........................................................................................................

146

viii

ENWW

HP OfficeJet Pro 8710 User Guide - Page 8

Appendix A, Technical information, Solve problems using Web Services - cartridge problem

Page 8 highlights

Section	Page
How do I?	11
Get started	12
Accessibility	12
HP EcoSolutions (HP and the Environment)	12
Manage power	13
Quiet Mode	13
Optimize Printing Supplies	15
Understand the printer parts	15
Top and front view	15
Printing supplies area	16
Back view	16
Use the printer control panel	17
Overview of buttons and lights	17
Control panel display icons	17
Function tabs	18
Change printer settings	18
Use shortcuts	19
Dashboard	19
HP Digital Solutions	19
What are HP Digital Solutions?	20
HP Digital Filing	20
HP Digital Fax	20
Requirements	20
Set up HP Digital Solutions	21
Set up HP Digital Filing	22
Set up Scan to Network Folder	22
Set up Scan to Email	23
Step 1: Set up the outgoing email profiles	23
Step 2: Add email addresses to the Email Address Book	24
Step 3: Configure other email options	24
Set up HP Digital Fax	24
Use the HP Digital Solutions	25
Use HP Scan to Network Folder	25
Use Scan to Email	25
Use HP Digital Fax	26
Paper basics	26
Recommended papers for printing	26
Order HP paper supplies	28
Tips for selecting and using paper	28
Load paper	28
Load an original on the scanner glass	36
Load an original in the document feeder	37
Update the printer	37
Open the HP printer software (Windows)	38
Turn the printer off	38
Print	39
Print documents	39
Print brochures	40
Print on envelopes	41
Print photos	42
Print on special and custom-size paper	43
Print on both sides (duplexing)	45
Print from mobile device	46
Print with AirPrint™	46
Tips for successful printing	46
Copy and scan	50
Copy	50
Scan	50
Scan to a computer	51
Scan to a memory device	52
Scan to email	52
Scan to email through Scan tab	52
Set up Scan to Email	52
Scan a document or photo to email	53
Scan to email through Scan-to-Email app	53
Set up Scan to Email	53
Scan a document or photo to email	54
Change account settings	55
Scan using Webscan	55
Scanning documents as editable text	56
Scan documents as editable text	56
Guidelines for scanning documents as editable text	57
Create a new scan shortcut (Windows)	57
Change scan settings (Windows)	58
Tips for copy and scan success	59
Fax	60
Send a fax	60
Send a standard fax	60
Send a standard fax from the computer	61
Send a fax from a phone	61
Send a fax using monitor dialing	62
Send a fax using printer memory	62
Send a fax to multiple recipients	63
Send a fax in Error Correction Mode	63
Receive a fax	64
Receive a fax manually	64
Set up backup fax	65
Reprint received faxes from memory	65
Forward faxes to another number	66
Set automatic reduction for incoming faxes	66
Block unwanted fax numbers	67
Receive faxes using HP Digital Fax	68
Set up phone book contacts	68
Create and edit a phone book contact	69
Create and edit a group phone book contact	70
Delete phone book contacts	70
Print a list of phone book contacts	71
Change fax settings	71
Configure the fax header	71
Set the answer mode (Auto answer)	72
Set the number of rings before answering	72
Change the answer ring pattern for distinctive ring	72
Set the dial type	73
Set the redial options	73
Set the fax speed	74
Set the fax sound volume	74
Fax and digital phone services	75
Fax on Voice over Internet Protocol	75
Use reports	75
Print fax confirmation reports	76
Print fax error reports	77
Print and view the fax log	77
Clear the fax log	77
Print the details of the last fax transaction	77
Print a Caller ID Report	78
View the Call History	78
Additional fax setup	78
Set up faxing (parallel phone systems)	79
Select the correct fax setup for your home or office	80
Case A: Separate fax line (no voice calls received)	81
Case B: Set up the printer with DSL	82
Case C: Set up the printer with a PBX phone system or an ISDN line	83
Case D: Fax with a distinctive ring service on the same line	83
Case E: Shared voice/fax line	84
Case F: Shared voice/fax line with voice mail	86
Case G: Fax line shared with computer modem (no voice calls received)	86
Set up the printer with a computer dial-up modem	87
Set up the printer with a computer DSL/ADSL modem	88
Case H: Shared voice/fax line with computer modem	89
Shared voice/fax with computer dial-up modem	89
Shared voice/fax with computer DSL/ADSL modem	90
Case I: Shared voice/fax line with answering machine	92
Case J: Shared voice/fax line with computer modem and answering machine	93
Shared voice/fax line with computer dial-up modem and answering machine	93
Shared voice/fax line with computer DSL/ADSL modem and answering machine	95
Case K: Shared voice/fax line with computer dial-up modem and voice mail	96
Test fax setup	98
Web Services	99
What are Web Services?	99
Set up Web Services	99
Use Web Services	100
HP ePrint	101
Print apps	101
Remove Web Services	102
Work with cartridges	103
Information on cartridges and the printhead	103
Some color ink is used even when printing with black cartridge only	104
Check the estimated ink levels	104
Replace the cartridges	104
Order ink cartridges	106
Store printing supplies	106
Anonymous usage information storage	106
Cartridge warranty information	107
Network setup	108
Set up the printer for wireless communication	108
Before you begin	108
Set up the printer on your wireless network	109
Change the connection type	109
Test the wireless connection	110
Turn on or off the wireless capability of the printer	110
Change network settings	110
Use Wi-Fi Direct	112
Printer management tools	115
Toolbox (Windows)	115
HP Utility (OS X)	115
Embedded web server	115
About cookies	116
Open the embedded web server	116
Embedded web server cannot be opened	117
HP Web Jetadmin software	117
Solve a problem	118
Jams and paper-feed issues	118
Clear a paper jam	118
Read general instructions in the Help for clearing paper jams	118
Clear a print carriage jam	122
Read general instructions in the Help for clearing a print carriage jams	122
Learn how to avoid paper jams	122
Solve paper-feed problems	123
Printing issues	123
Fix problems with page not printing (unable to print)	123
Read general instructions in the Help for unable to print issues	124
Fix print quality issues	128
Read general instructions in the Help for resolving print quality issues	128
Copy issues	131
Scan issues	131
Fax issues	131
Run the fax test	131
What to do if the fax test failed	132
Troubleshoot fax problems	135
Read general instructions in the Help for specific fax problems	135
The display always shows Phone Off Hook	135
The printer is having problems sending and receiving faxes	136
The printer cannot receive faxes, but can send faxes	137
The printer cannot send faxes, but can receive faxes	138
Fax tones are recorded on my answering machine	138
The computer cannot receive faxes (HP Digital Fax)	139
Network and connection issues	139
Fix wireless connection	139
Find network settings for wireless connection	139
Fix Wi-Fi Direct connection	140
Fix Ethernet connection	140
Printer hardware issues	141
Get help from the printer control panel	141
Understand printer reports	141
Printer status report	142
Network configuration page	142
Print quality report	142
Wireless test report	142
Web access test report	142
Solve problems using Web Services	143
Maintain the printer	143
Clean the scanner glass	143
Clean the exterior	144
Clean the document feeder	144
Maintain the printhead and cartridges	145
Restore original factory defaults and settings	146
HP support	147
Technical information	149
Specifications	149
Regulatory information	151
Regulatory Model Number	152
FCC statement	153
Notice to users in Korea	153
VCCI (Class B) compliance statement for users in Japan	154
Notice to users in Japan about the power cord	154
Noise emission statement for Germany	154
Visual display workplaces statement for Germany	154
Notice to users of the U.S. telephone network: FCC requirements	154
Notice to users of the Canadian telephone network	155
Notice to users of the German telephone network	156
Australia wired fax statement	156
European Union Regulatory Notice	156
Products with wireless functionality	157
European telephone network declaration (Modem/Fax)	157
Declaration of conformity	157
Regulatory information for wireless products	157
Exposure to radio frequency radiation	157
Notice to users in Brazil	158
Notice to users in Canada	158
Notice to users in Taiwan	159
Notice to users in Mexico	159
Notice to users in Japan	159
Notice to users in Korea	159
Environmental product stewardship program	159
Eco-Tips	160
European Union Commission Regulation 1275/2008	160
Paper	160
Plastics	160
Material safety data sheets	160
Recycling program	161
HP inkjet supplies recycling program	161
Power consumption	161
Waste disposal for Brazil	161
Disposal of waste equipment by users	162
Chemical substances	162
Restriction of hazardous substance (Ukraine)	162
Restriction of hazardous substance (India)	162
China SEPA Eco Label User Information	162
China Energy Label for Printer, Fax and Copier	163
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan)	164
The Table of Hazardous Substances/Elements and their Content (China)	165
EPEAT	165
Battery disposal in Taiwan	166
California Perchlorate Material Notice	166
European Union Battery Directive	166
Battery notice for Brazil	166