HP Officejet 7500A Getting Started Guide - Page 25

Problems setting up fax, The printer is having problems sending and receiving faxes

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English Problems setting up fax This section contains information about solving problems you might have when setting up fax for the printer. Note: If the printer is not set up properly for faxing, you might experience problems when sending faxes, receiving faxes, or both. If you are having faxing problems, you can print a fax test report to check the status of the printer. The test will fail if the printer is not set up properly for faxing. Perform this test after you have completed setting up the printer for faxing. For more information, see "Step 2: Test fax setup" on page 9. Step 1: Run the fax test Test your fax setup to check the status of the printer and to make sure it is set up properly for faxing. For more information, see "Set up and use fax" on page 6. Tip: If you receive a fax communication error that includes an error code, you can find an explanation of the error code at HP's support Web site (www. hp.com/support). If prompted, choose your country/region, and then type "fax error codes" in the Search box. If you are unable to solve the problems using the suggestions provided in the fax test, go to Step 2. Step 2: Check the list of possible problems If you have run the fax text but are still having problems setting up fax, check the following list of possible problems and solutions: The printer is having problems sending and receiving faxes • Make sure you use the phone cord or adapter that came with the printer. (If you do not use this phone cord or adapter, the display might always show Phone Off Hook.) • Other equipment that uses the same phone line as the printer might be in use. Make sure extension phones (phones on the same phone line, but not connected to the printer) or other equipment is not in use or off the hook. For example, you cannot use the printer for faxing if an extension phone is off the hook or if you are using a computer dial-up modem to send e-mail or access the Internet. • If you are using a phone splitter, the splitter could cause faxing problems. Solve setup problems 23

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Solve setup problems
23
English
The printer is having problems sending and receiving faxes
•
Make sure you use the phone cord or
adapter that came with the printer. (If
you do not use this phone cord or
adapter, the display might always
show Phone Off Hook.)
•
Other equipment that uses the same
phone line as the printer might be in
use. Make sure extension phones
(phones on the same phone line, but
not connected to the printer) or other
equipment is not in use or off the
hook. For example, you cannot use
the printer for faxing if an extension
phone is off the hook or if you are
using a computer dial-up modem to
send e-mail or access the Internet.
•
If you are using a phone splitter, the
splitter could cause faxing problems.
Step 2: Check the list of possible problems
If you have run the fax text but are still
having problems setting up fax, check the
following list of possible problems and
solutions:
Step 1: Run the fax test
Test your fax setup to check the status of the
printer and to make sure it is set up properly
for faxing. For more information, see ”Set up
and use fax” on page 6.
Tip:
If you receive a fax communication
error that includes an error code, you
can find an explanation of the error
Problems setting up fax
This section contains information about
solving problems you might have when
setting up fax for the printer.
Note:
If the printer is not set up
properly for faxing, you might
experience problems when sending
faxes, receiving faxes, or both.
If you are having faxing problems, you can
print a fax test report to check the status of
the printer. The test will fail if the printer is
not set up properly for faxing. Perform this
test after you have completed setting up the
printer for faxing. For more information, see
“Step 2: Test fax setup” on page 9.
code at HP’s support Web site (
www.
hp.com/support
). If prompted, choose
your country/region, and then type
“fax error codes” in the Search box.
If you are unable to solve the problems using
the suggestions provided in the fax test, go
to Step 2.