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The Phone Cord Connected to Correct Port on Fax test failed, Back view of the printer

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After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for faxing. The "Phone Cord Connected to Correct Port on Fax" test failed Make sure you use the phone cord that came with the printer. If you do not use the supplied phone cord to connect from the telephone wall jack to the printer, you might not be able to send or receive faxes. After you plug in the phone cord that came with the printer, run the fax test again. If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. Plug the phone cord into the correct port 1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: If you use the 2-EXT port to connect to the telephone wall jack, you cannot send or receive faxes. The 2-EXT port should only be used to connect other equipment, such as an answering machine. Figure 9-1 Back view of the printer 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port 2. After you have connected the phone cord to the port labeled 1-LINE, run the fax test again to make sure it passes and the printer is ready for faxing. 3. Try to send or receive a test fax. 116 Chapter 9 Solve a problem ENWW

Section	Page
How do I?	7
Get started	8
Printer parts	9
Front view	9
Back view	10
Control panel and status lights	11
Overview of buttons and lights	11
Control panel display icons	12
Use Neat® on HP Officejet 8040	14
Paper basics	15
Recommended papers for printing	15
Order HP paper supplies	17
Tips for selecting and using paper	17
Load media	18
Load original	23
Open the HP printer software (Windows)	24
Sleep mode	25
Accessibility	26
Print	27
Print photos	28
Print documents	30
Print on both sides (duplexing)	31
Print using Near Field Communication (NFC)	32
Print with AirPrint	33
Print using the maximum dpi	34
Tips for print success	35
Copy and scan	37
Copy documents	38
Scan	39
Scan to a computer	39
Scan to a memory device	40
Scan to Email	41
Set up Scan to Email	41
Use Scan to Email	41
Change account settings	42
Scan using Webscan	42
Tips for copy and scan success	44
Use Web Services	45
What are Web Services?	46
Set up Web Services	47
Print with HP ePrint	49
Use HP Printables	51
Use the HP Connected website	52
Remove Web Services	53
Tips for using Web Services	54
Fax	55
Send a fax	56
Send a standard fax	56
Send a standard fax from the computer	56
Send a fax from a phone	57
Send a fax using monitor dialing	58
Send a fax from memory	58
Send a fax to multiple recipients	59
Send a fax in Error Correction Mode	59
Receive a fax	61
Receive a fax manually	61
Set up backup fax	62
Reprint received faxes from memory	62
Forward faxes to another number	63
Set automatic reduction for incoming faxes	63
Block unwanted fax numbers	64
Receive faxes using HP Digital Fax	65
HP Digital Fax requirements	65
Activate HP Digital Fax	65
Modify HP Digital Fax settings	66
Set up phone book contacts	67
Set up and change phone book contacts	67
Set up and change group phone book contacts	68
Delete phone book contacts	69
Print a list of phone book contacts	69
Change fax settings	70
Configure the fax header	70
Set the answer mode (Auto answer)	70
Set the number of rings before answering	71
Change the answer ring pattern for distinctive ring	71
Set the dial type	72
Set the redial options	72
Set the fax speed	73
Set the fax sound volume	73
Fax and digital phone services	74
Fax over Internet Protocol	75
Use reports	76
Print fax confirmation reports	76
Print fax error reports	77
Print and view the fax log	77
Clear the fax log	78
Print the details of the last fax transaction	78
Print a Caller ID Report	78
View the Call History	78
Work with cartridges	80
Check the estimated ink levels	81
Replace the cartridges	82
Order ink supplies	84
Use single-cartridge mode	85
Cartridge warranty information	86
Anonymous usage information storage	87
Tips for working with cartridges	88
Connect Your Printer	89
Set up the printer for wireless communication	90
Before you begin	90
Set up the printer on your wireless network	90
Change the connection type	91
Test the wireless connection	92
Turn on or off the wireless capability of the printer	92
Connect wirelessly to the printer without a router	93
Change network settings	96
Advanced printer management tools (for networked printers)	98
Toolbox (Windows)	98
HP Utility (OS X)	98
Open the embedded Web server	99
About cookies	99
Tips for setting up and using a networked printer	100
Solve a problem	101
Jams and paper-feed issues	102
Clear a paper jam	102
Read general instructions in the Help for clearing paper jams	102
Clear a print carriage jam	105
Read general instructions in the Help for clearing a print carriage jams	105
Learn how to avoid paper jams	106
Solve paper-feed problems	106
Ink cartridge issues	108
Printing issues	110
Fix problems with page not printing (unable to print)	110
Read general instructions in the Help for unable to print issues	110
Fix print quality issues	113
Read general instructions in the Help for resolving print quality issues	114
Fix ink smears on printouts	117
Copy issues	118
Scan issues	119
Fax issues	120
Run the fax test	120
What to do if the fax test failed	120
Troubleshoot fax problems.	125
Read general instructions in the Help for specific fax problems	125
The display always shows Phone Off Hook	125
The printer is having problems sending and receiving faxes	125
The printer cannot receive faxes, but can send faxes	127
The printer cannot send faxes, but can receive faxes	128
Fax tones are recorded on my answering machine	129
The computer cannot receive faxes (HP Digital Fax)	129
Network and connection issues	130
Fix wireless connection	130
Find network settings for wireless connection	130
Fix Wi-Fi Direct connection	130
Convert USB connection to wireless	131
Fix Ethernet connection	131
Printer hardware issues	132
HP support	134
Register printer	134
Support process	134
HP support by phone	134
Phone support period	135
Placing a call	135
Support phone numbers	135
After the phone support period	135
Additional warranty options	135
Technical information	136
Hewlett-Packard Company notices	137
Specifications	138
System requirements	138
Environmental specifications	138
Print specifications	138
Scan specifications	138
Copy specifications	139
Cartridge yield	139
Print resolution	139
Environmental product stewardship program	140
Eco-Tips	140
Paper use	140
Plastics	140
Material safety data sheets	140
Recycling program	141
HP inkjet supplies recycling program	141
Power consumption	141
Disposal of waste equipment by users	141
California Perchlorate Material Notice	142
EPEAT	142
Regulatory information	143
Regulatory model identification number	143
FCC statement	143
Notice to users of the U.S. telephone network: FCC requirements	144
Declaration of conformity	145
Regulatory information for wireless products	145
Exposure to radio frequency radiation	146
Additional fax setup	147
Set up faxing (parallel phone systems)	148
Select the correct fax setup for your home or office	149
Case A: Separate fax line (no voice calls received)	151
Case B: Set up the printer with DSL	152
Case C: Set up the printer with a PBX phone system or an ISDN line	153
Case D: Fax with a distinctive ring service on the same line	154
Case E: Shared voice/fax line	155
Case F: Shared voice/fax line with voice mail	156
Case G: Fax line shared with computer modem (no voice calls received)	157
Set up the printer with a computer dial-up modem	157
Set up the printer with a computer DSL/ADSL modem	158
Case H: Shared voice/fax line with computer modem	159
Shared voice/fax with computer dial-up modem	160
Shared voice/fax with computer DSL/ADSL modem	161
Case I: Shared voice/fax line with answering machine	163
Case J: Shared voice/fax line with computer modem and answering machine	164
Shared voice/fax line with computer dial-up modem and answering machine	164
Shared voice/fax line with computer DSL/ADSL modem and answering machine	167
Case K: Shared voice/fax line with computer dial-up modem and voice mail	168
Serial-type fax setup	171
Test fax setup	172
Errors (Windows)	173
Low on ink	174
Very low on ink	175
Ink cartridge problem	176
Paper size mismatch	177
Ink cartridge carriage stalled	178
Paper jam or tray problem	179
Out of paper	180
Document failed to print	181
Printer failure	182
Door open	183
Ink cartridge failure	184
Counterfeit Cartridge Advisory	185
Incompatible ink cartridges	186
Paper too short	187
Paper too long to auto-duplex	188
Incompatible HP Instant Ink Cartridge	189
Used HP Instant Ink Cartridge	190
Please Connect Printer to HP Connected	191
Cannot Print	192
HP Protected Cartridge Installed	193

Match case Limit results 1 per page

After you resolve any problems found, run the fax test again to make sure it passes and the printer is

ready for faxing.

The "Phone Cord Connected to Correct Port on Fax" test failed

Make sure you use the phone cord that came with the printer. If you do not use the supplied phone

cord to connect from the telephone wall jack to the printer, you might not be able to send or receive

faxes. After you plug in the phone cord that came with the printer, run the fax test again.

If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector

that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to

the telephone wall jack.

Plug the phone cord into the correct port

Using the phone cord supplied in the box with the printer, connect one end to your telephone

wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer.

NOTE:

If you use the 2-EXT port to connect to the telephone wall jack, you cannot send or

receive faxes. The 2-EXT port should only be used to connect other equipment, such as an

answering machine.

Figure 9-1

Back view of the printer

Telephone wall jack

Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port

After you have connected the phone cord to the port labeled 1-LINE, run the fax test again to

make sure it passes and the printer is ready for faxing.

Try to send or receive a test fax.

116

Chapter 9

Solve a problem

ENWW