HP PSC 1200 HP PSC 1100/1200 series all-in-one - (English) Reference Guide - Page 41

warranty information, warranty service, express service, warranty upgrades - series ink cartridge

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warranty information 10 HP PSC 1100/1200 Series Duration of Limited Warranty (hardware and labor): 1 Year Duration of Limited Warranty (CD media): 90 Days Duration of Limited Warranty (print cartridges): Until the HP ink is depleted or the "end of warranty" date printed on the cartridge has been reached, whichever occurs first. Note: The services described in the express service and warranty upgrades sections below may not be available in all locations. warranty service express service To obtain HP express repair service, the customer must contact an HP service office or an HP Customer Support Center for basic troubleshooting first. See hp customer support on page 31 for steps to take before calling Customer Support. If a customer unit needs a minor part replacement and these parts can normally be replaced by the customer, the customer-replaceable components may be serviced through expedited part shipment. In this event, HP will prepay shipping charges, duty and taxes; provide telephone assistance on replacement of the component; and pay shipping charges, duty, and taxes for any part that HP asks to be returned. The HP Customer Support Center may direct customers to designated authorized service providers who are certified by HP to service the HP product. warranty upgrades Upgrade your standard factory warranty to a total of three years with the HP SUPPORTPACK. Service coverage begins on product purchase date and the pack must be purchased within the first 180 days of product purchase. This program offers phone support from 6:00 A.M. to 10:00 P.M. Mountain Standard Time (MST) Monday through Friday and 9:00 A.M. to 4:00 P.M. (MST) on Saturdays. If during your technical support call it is determined that you need a replacement product, then HP will ship you this product next business day free of charge. Available in U.S. only. For more information, please call 1-888-999-4747 or visit the following HP website: www.hp.com/go/hpsupportpack Outside the U.S., please call your local HP Customer Support office. See call elsewhere in the world on page 32 for a list of international Customer Support numbers. returning your hp psc for service Before returning your HP PSC for service, you must call HP Customer Support. See hp customer support on page 31 for steps to take before calling Customer Support. 37

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warranty information
HP PSC 1100/1200 Series
Duration of Limited Warranty (hardware and labor): 1 Year
Duration of Limited Warranty (CD media): 90 Days
Duration of Limited Warranty (print cartridges): Until the HP ink is depleted or the “end of
warranty” date printed on the cartridge has been reached, whichever occurs first.
Note:
The services described in the
express service
and
warranty upgrades
sections
below may not be available in all locations.
warranty service
express service
To obtain HP express repair service, the customer must contact an HP service office or an
HP Customer Support Center for basic troubleshooting first. See
hp customer support
on
page 31 for steps to take before calling Customer Support.
If a customer unit needs a minor part replacement and these parts can normally be
replaced by the customer, the customer-replaceable components may be serviced through
expedited part shipment. In this event, HP will prepay shipping charges, duty and taxes;
provide telephone assistance on replacement of the component; and pay shipping
charges, duty, and taxes for any part that HP asks to be returned.
The HP Customer Support Center may direct customers to designated authorized service
providers who are certified by HP to service the HP product.
warranty upgrades
Upgrade your standard factory warranty to a total of three years with the
HP SUPPORTPACK. Service coverage begins on product purchase date and the pack must
be purchased within the first 180 days of product purchase. This program offers phone
support from 6:00 A.M. to 10:00 P.M. Mountain Standard Time (MST) Monday through
Friday and 9:00 A.M. to 4:00 P.M. (MST) on Saturdays. If during your technical support
call it is determined that you need a replacement product, then HP will ship you this
product next business day free of charge. Available in U.S. only.
For more information, please call 1-888-999-4747 or visit the following HPwebsite:
www.hp.com/go/hpsupportpack
Outside the U.S., please call your local HP Customer Support office. See
call elsewhere
in the world
on page 32 for a list of international Customer Support numbers.
returning your hp psc for service
Before returning your HP PSC for service, you must call HP Customer Support. See
hp customer support
on page 31 for steps to take before calling Customer Support.
10