HP PageWide Enterprise Color 556 User Guide

HP PageWide Enterprise Color 556 Manual

Get HP PageWide Enterprise Color 556 PDF manuals and user guides View all HP PageWide Enterprise Color 556 manuals
Add to My Manuals
Save this manual to your list of manuals

HP PageWide Enterprise Color 556 manual content summary:

  • HP PageWide Enterprise Color 556 | User Guide - Page 1
    PageWide Enterprise Color 556 User Guide Officejet Enterprise Color X556 556dn Officejet Enterprise Color X556 556xh www.hp.com/support/pagewidecolor556
  • HP PageWide Enterprise Color 556 | User Guide - Page 2
  • HP PageWide Enterprise Color 556 | User Guide - Page 3
    HP PageWide Enterprise Color 556 User Guide
  • HP PageWide Enterprise Color 556 | User Guide - Page 4
    to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors
  • HP PageWide Enterprise Color 556 | User Guide - Page 5
    Printer front view ...2 Printer back view ...3 Interface ports ...4 Control-panel view ...5 Printer specifications ...7 Technical specifications ...7 Supported operating systems ...8 Mobile printing solutions ...10 Printer dimensions ...11 Power consumption, electrical specifications, and acoustic
  • HP PageWide Enterprise Color 556 | User Guide - Page 6
    -collection unit ...50 Introduction ...50 Remove and replace the ink-collection unit 50 4 Print ...53 Print tasks (Windows) ...54 How to print (Windows) ...54 Automatically print on both sides (Windows 56 Manually print on both sides (Windows 56 Print multiple pages per sheet (Windows 57 Select
  • HP PageWide Enterprise Color 556 | User Guide - Page 7
    tab ...75 General tab ...76 Print tab ...77 Troubleshooting tab ...77 Security tab ...78 HP Web Services tab ...78 Networking tab ...78 Other Links list ...80 Advanced configuration with HP Utility for OS X 81 Open HP Utility ...81 HP Utility features ...81 Configure IP network settings ...83
  • HP PageWide Enterprise Color 556 | User Guide - Page 8
    configure the printer to use 1 watt or less of power 89 Set the sleep schedule ...90 HP Web Jetadmin ...92 Software and firmware updates ...93 6 Solve problems ...95 Customer support ...96 Control panel help system ...97 Restore factory settings ...98 Introduction ...98 Method one: Restore factory
  • HP PageWide Enterprise Color 556 | User Guide - Page 9
    feeder 118 Clear jams in the ink-collection unit area 121 Clear jams HP specifications 127 Step two: Check the environment 128 Step three: Set the individual tray alignment 128 Adjust color align the colors 130 Try a different print driver ...130 Solve wired network problems ...132
  • HP PageWide Enterprise Color 556 | User Guide - Page 10
    Perform a wireless network diagnostic test 136 Reduce interference on a wireless network 137 Index ...139 viii ENWW
  • HP PageWide Enterprise Color 556 | User Guide - Page 11
    software installation For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/pagewidecolor556. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve
  • HP PageWide Enterprise Color 556 | User Guide - Page 12
    view ● Printer back view ● Interface ports ● Control-panel view Printer front view 1 2 11 3 4 10 5 9 Officejet Enterprise Color X556 6 7 8 1 Control panel with color touchscreen display (tilts up for easier viewing) 2 Hardware integration pocket (for connecting accessory and third
  • HP PageWide Enterprise Color 556 | User Guide - Page 13
    Printer back view 1 7 6 1 5 1 2 3 4 5 6 7 2 4 3 Left door (access to the ink-collection unit and for clearing jams) Tray 1 Power connection Formatter cover Serial number and product number label Formatter (contains the interface ports) Slot for a cable-
  • HP PageWide Enterprise Color 556 | User Guide - Page 14
    Interface ports 1 2 3 4 1 Slot for a cable-type security lock 2 Hi-Speed USB 2.0 printing port 3 Local area network (LAN) Ethernet (RJ-45) network port 4 USB port for connecting external USB devices (this port might be covered) NOTE: For easy-access USB printing, use the USB port near the
  • HP PageWide Enterprise Color 556 | User Guide - Page 15
    Touch the Home button to return to the printer Home screen at any time. 2 Near-field This icon indicates the printer includes integrated HP near-field communication (NFC) and Wireless communication icon (xh Direct Print models only) 3 Easy-access USB port Insert a USB flash drive for printing
  • HP PageWide Enterprise Color 556 | User Guide - Page 16
    8 Language Selection button 9 Sleep button 10 Network button 11 Help button 12 Scroll bar 13 Features Touch the Language Selection button to select the language for the control-panel display. Touch the Sleep button to put the printer into Sleep mode. Touch the Network button to find information
  • HP PageWide Enterprise Color 556 | User Guide - Page 17
    For current information, see www.hp.com/support/pagewidecolor556. ● Technical specifications ● Supported operating systems ● Mobile printing HP Jetdirect 2900nw Print Server accessory for wireless connectivity 556dn G1W46A Optional Optional Optional Optional Optional Optional Optional 556xh
  • HP PageWide Enterprise Color 556 | User Guide - Page 18
    in the printer memory to print later or print privately 556dn G1W46A Not supported Optional 556xh G1W47A Not supported Optional Supported operating systems The following information applies to the Printer-Specific Windows PCL 6 and HP print drivers for OS X and to the in-box software installation
  • HP PageWide Enterprise Color 556 | User Guide - Page 19
    part of the basic software installation. The basic installer installs the driver only. The full software installer is not supported for this operating system. Windows Server 2003 SP2, 32-bit The "HP PCL.6" printer-specific print driver is installed for this operating system as part of the basic
  • HP PageWide Enterprise Color 556 | User Guide - Page 20
    and 10.11 El Capitan. ● HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with HP Connected) ● HP ePrint app (Available for Android, iOS, and Blackberry) ● ePrint Enterprise app (Supported by all printers using ePrint Enterprise Server Software) 10 Chapter
  • HP PageWide Enterprise Color 556 | User Guide - Page 21
    fully closed 457 mm (17.9 in) 463 mm (18.2 in) 530 mm (20.8 in) 22.2 kg (48.9 lb) Figure 1-2 Dimensions for the xh model Officejet Enterprise Color X556 1 2 3 1. Height 2. Depth ENWW Printer fully closed 597 mm (23.5 in) 463 mm (18.2 in) Printer fully opened 457 mm (17.9 in) 745 mm (29
  • HP PageWide Enterprise Color 556 | User Guide - Page 22
    3. Width Weight Printer fully closed 530 mm (20.8 in) 34.1 kg (75.2 lb) Figure 1-3 Dimensions for Tray 3 1 2 3 Printer fully opened 1038 mm (40.8 in) 1 2 3 1. Height 2. Depth 3. Width Weight 138 mm (5.4 in) Tray closed: 396 mm (15.5 in) Tray opened: 678 mm (26.6 in) Lower-left door closed
  • HP PageWide Enterprise Color 556 | User Guide - Page 23
    3. Width Weight Lower-left door closed: 669 mm (26.3 in) Lower-left door opened: 1040 mm (40.9 in) 31.2 kg (69 lb) Figure 1-5 Dimensions for the 3 x 500-sheet paper feeder and stand 1 2 3 2 1. Height 2. Depth 3. Width Weight 642 mm (25.2 in) Tray closed: 669 mm (26.3 in) Tray opened: 795 mm
  • HP PageWide Enterprise Color 556 | User Guide - Page 24
    Figure 1-6 Dimensions for the xh model with the printer stand Officejet Enterprise Color X556 1 Officejet Enterprise Color X556 1 2 3 2 3 1. Height 2. Depth 3. Width Weight Printer and accessories fully closed 1297 mm (48.6 in) 669 mm (26.3 in) 669 mm (26.3 in) 59.9 kg (132.2
  • HP PageWide Enterprise Color 556 | User Guide - Page 25
    3 x 500-sheet paper feeder and stand Officejet Enterprise Color X556 1 Officejet Enterprise Color X556 1 2 3 2 3 Printer and accessories fully These values are subject to change. For current information, go to www.hp.com/support/pagewidecolor556. 2 Do not extend more than one paper tray at a
  • HP PageWide Enterprise Color 556 | User Guide - Page 26
    the Hardware Installation Guide that came with the printer. For additional instructions, go to HP support on the Web. Go to www.hp.com/support/pagewidecolor556 for HP's all-inclusive help for the printer. Find the following support: ● Install and configure ● Learn and use ● Solve problems ● Download
  • HP PageWide Enterprise Color 556 | User Guide - Page 27
    Load and print labels For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/pagewidecolor556. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve
  • HP PageWide Enterprise Color 556 | User Guide - Page 28
    . NOTE: Select the correct paper type in the print driver before printing. CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing. 1. Open Tray 1. 2. Pull out the tray extension to support the paper. 3. Spread the paper guides to the correct size, and then load paper in the
  • HP PageWide Enterprise Color 556 | User Guide - Page 29
    4. Make sure that the paper fits under the fill line on the paper guides. NinO),ToEr:apTphroexmimaaxtiemlyum50ssthacekethseoigfh7t5igs 5 mm (0.2 paper. 5. Adjust the side guides so that they lightly touch the paper stack, but do not bend it. Tray 1 paper orientation When using paper that
  • HP PageWide Enterprise Color 556 | User Guide - Page 30
    Paper type Letterhead or preprinted Image Orientation Portrait Duplex mode 1-sided printing Paper size How to load paper Letter, Legal, Executive, Statement, Oficio (8.5 x 13), 3 x 5, 4 x 6, 5 x 7, 5 x 8, A4, A5, A6, RA4, B5 (JIS), B6 (JIS), L (90 x 130 mm), 10 x 15 cm, Oficio (216 x 340), 16K
  • HP PageWide Enterprise Color 556 | User Guide - Page 31
    Paper type Image Orientation Duplex mode Paper size Automatic 2-sided printing or with Alternative Letterhead Mode enabled Letter, Legal, Executive, Oficio (8.5 x 13), A4, RA4, B5 (JIS), Oficio (216 x 340) How to load paper Face-up Top edge toward the back of the printer 123 Prepunched
  • HP PageWide Enterprise Color 556 | User Guide - Page 32
    Use alternative letterhead mode Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper as for automatic duplex printing. To use
  • HP PageWide Enterprise Color 556 | User Guide - Page 33
    one paper tray at a time. 1. Open the tray. NOTE: Do not open this tray while it is in use. Officejet Enterprise Color X556 2. Before loading paper, adjust the paper-width guides by squeezing the adjustment latches and sliding the guides to the size of the paper being used. The edge of the tray
  • HP PageWide Enterprise Color 556 | User Guide - Page 34
    or markings in the tray. NtoOtThEe:corTroepctresvizeenat njadmdso, adjust the paper guides not overfill the tray. Be sure that the top of the stack is below the tray full indicator. 5. Close the tray. Officejet Enterprise Color X556 Tray 2 paper orientation When using paper that requires
  • HP PageWide Enterprise Color 556 | User Guide - Page 35
    123 123 Paper type Image Orientation Duplex mode Paper size Automatic 2-sided printing or with Alternative Letterhead Mode enabled Letter, Executive, Oficio (8.5 x 13), A4, B5 (JIS) How to load Face-down Top edge toward the left Landscape 1-sided printing Letter, Executive, Statement, A4,
  • HP PageWide Enterprise Color 556 | User Guide - Page 36
    Paper type Prepunched Image Orientation Portrait and landscape Duplex mode 1-sided printing Paper size How to load Letter, Executive, Statement, A4, A5, B5 (JIS), 16K 195 x 270 mm, 16K 184 x 260 mm, 16K 197 x 273 mm Holes toward the back of the printer Automatic 2-sided printing or with
  • HP PageWide Enterprise Color 556 | User Guide - Page 37
    paper tray at a time. 1. Open the tray. NOTE: Do not open this tray while it is in use. Officejet Enterprise Color X556 2 2. Before loading paper, adjust the paper-width guides by squeezing the adjustment latches and sliding the guides to the size of the paper being used. The edge of the tray
  • HP PageWide Enterprise Color 556 | User Guide - Page 38
    orientation on page 28. NtoOtThEe:corTroepctresvizeenat njadmdso, adjust the paper guides not overfill the tray. Be sure that the top of the stack is below the tray full indicator. 5. Close the tray. Officejet Enterprise Color X556 2 Tray 3 paper orientation When using paper that requires
  • HP PageWide Enterprise Color 556 | User Guide - Page 39
    Paper type Image Orientation Duplex mode Paper size Automatic 2-sided printing or with Alternative Letterhead Mode enabled Letter, Legal, Executive, Oficio (8.5 x 13), A4, RA4, B5 (JIS), Oficio (216 x 340) How to load paper Face-down Top edge toward the left 123 Landscape 1-sided printing
  • HP PageWide Enterprise Color 556 | User Guide - Page 40
    Paper type Prepunched Image Orientation Portrait and landscape Duplex mode 1-sided printing Paper size Letter, Legal, Executive, Statement, Oficio (8.5 x 13), A4, A5, RA4, B5 (JIS), Oficio (216 x 340), 16K 195 x 270 mm, 16K 184 x 260 mm, 16K 197 x 273 mm How to load paper Holes toward the back
  • HP PageWide Enterprise Color 556 | User Guide - Page 41
    than one paper tray at a time. 1. Open the tray. Officejet Enterprise Color X556 NOTE: Do not open this tray while it is in use. 2 2. Before loading paper, adjust the paper-width guides by squeezing the adjustment latches and sliding the guides to the size of the paper being used. The edge of
  • HP PageWide Enterprise Color 556 | User Guide - Page 42
    the tray. Check the paper to verify the guides lightly touch the stack, but do not bend it. For information about how to orient the paper, see 3 x 500-sheet tray paper orientation on page 32. 5. Close the tray. Officejet Enterprise Color X556 2 3 x 500-sheet tray paper orientation When using
  • HP PageWide Enterprise Color 556 | User Guide - Page 43
    123 123 Paper type Image orientation Preprinted or letterhead Portrait Duplex mode 1-sided printing Paper size How to load paper Letter, Legal, Executive, Statement, Oficio (8.5 x 13), A4, A5, RA4, B5 (JIS), Oficio (216 x 340), 16K 195 x 270 mm, 16K 184 x 260 mm, 16K 197 x 273 mm Face-up Top
  • HP PageWide Enterprise Color 556 | User Guide - Page 44
    (continued) Paper type Image orientation Duplex mode Automatic 2-sided printing or with Alternative Letterhead Mode enabled Paper size How to load paper Letter, Legal, Executive, Oficio (8.5 x 13), A4, RA4, B5 (JIS), Oficio (216 x 340) Face-down Top edge toward the back of the printer 123
  • HP PageWide Enterprise Color 556 | User Guide - Page 45
    Use alternative letterhead mode Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper as for automatic duplex printing. To use
  • HP PageWide Enterprise Color 556 | User Guide - Page 46
    envelopes. Tray 1 holds up to 5 envelopes. Tray 2 holds up to 30 envelopes. To print envelopes using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the envelopes into the tray after sending the print job to the printer. Print envelopes
  • HP PageWide Enterprise Color 556 | User Guide - Page 47
    Tray Envelope size How to load Envelope B5, Envelope C5, Envelope C6 Face-down Top edge leading into the printer Tray 2 Envelope #10, Envelope DL, Japanese Envelope Chou #3 Face-up Top edge toward the right of the printer Envelope B5, Envelope C5 Face-up Top edge toward the right of the
  • HP PageWide Enterprise Color 556 | User Guide - Page 48
    and print labels Introduction The following information describes how to print and load labels. To print labels using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the labels into the tray after sending the print job to the printer. When
  • HP PageWide Enterprise Color 556 | User Guide - Page 49
    Label orientation Tray Tray 1 How to load Face-down Top edge leading into the printer Tray 2 Face-up Top edge toward the right of the printer Tray 3 and the 3 x 500-sheet paper feeder trays Face-up Top edge toward the right of the printer ENWW Load and print labels 39
  • HP PageWide Enterprise Color 556 | User Guide - Page 50
    40 Chapter 2 Paper trays ENWW
  • HP PageWide Enterprise Color 556 | User Guide - Page 51
    . For current information, see www.hp.com/ support/pagewidecolor556. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory
  • HP PageWide Enterprise Color 556 | User Guide - Page 52
    capacity replacement magenta cartridge 981X HP 981Y Extra High Yield Magenta Original PageWide Cartridge Extra high-capacity replacement magenta cartridge 981Y Ink-Collection unit Replacement ink-collection unit Not applicable Accessories HP PageWide Enterprise 500-sheet Paper Tray Optional
  • HP PageWide Enterprise Color 556 | User Guide - Page 53
    Description HP PageWide Enterprise Printer Stand Optional stand to support the printer Includes installation instructions HP PageWide Enterprise 3 x 500-sheet Optional 3 x 500-sheet paper feeder Paper Feeder and Stand with a stand to support the printer Includes installation instructions Ink
  • HP PageWide Enterprise Color 556 | User Guide - Page 54
    Kit USB cover HIP2 cover HP Jetdirect 2900nw Print Server HP Jetdirect 3000w NFC/Wireless Accessory HP 1GB DDR3 x32 144Pin 800MHz SODIMM HP Trusted Platform Module Internal Replacement memory DIMM Mandatory E5K48-67902 Replacement HP Trusted Platform Module Mandatory Replacement internal USB
  • HP PageWide Enterprise Color 556 | User Guide - Page 55
    cartridges for the printer, and it includes instructions to replace them. Cartridge information This printer colors and has a different cartridge for each color: yellow (Y), cyan (C), magenta (M), and black (K). Item Description Cartridge number Supplies HP 981A Black Original PageWide
  • HP PageWide Enterprise Color 556 | User Guide - Page 56
    Yield Magenta Original PageWide Cartridge HP 981Y Extra High Yield Magenta Original PageWide Cartridge Description High- it. CAUTION: To prevent damage to the cartridge do not touch the gold-colored metal contacts of the cartridge. The following illustration shows the cartridge components. 1
  • HP PageWide Enterprise Color 556 | User Guide - Page 57
    Remove and replace the cartridge 1. Open the cartridge door. Y M C K 2. Push the old cartridge inward to unlock it. 3. Grasp the edge of the old cartridge and then pull the cartridge straight out to remove it. 2 Y M C Magenta Y M C K K B 2 Y Yellow M C Magenta Cyan Y Yellow M C
  • HP PageWide Enterprise Color 556 | User Guide - Page 58
    4. Remove the new cartridge from the packaging. C 5. Do not touch the gold-colored metal contacts of the cartridge. Fingerprints on the contacts can cause print-quality problems. 6. Insert the new cartridge into the product. Make sure the cartridge is firmly in place. C Y Yellow M C
  • HP PageWide Enterprise Color 556 | User Guide - Page 59
    used cartridge in the box that the new cartridge came in. See the enclosed recycling guide for information about recycling. HP helps you recycle your Original HP cartridges -it's easy and free with the HP Planet Partners program, available in more than 50 countries/ regions around the world1). To
  • HP PageWide Enterprise Color 556 | User Guide - Page 60
    the ink-collection unit for the printer, and it includes instructions to replace it. The printer indicates when the ink-collection the ink-collection unit is replaced. To purchase a ink-collection unit (part number B5L09A), go to the HP Parts Store at www.hp.com/buy/parts. NOTE: The ink-collection
  • HP PageWide Enterprise Color 556 | User Guide - Page 61
    3. Remove the new ink-collection unit from its packaging. 4. Install the ink-collection unit. 5. Close the left door. ENWW Replace the ink-collection unit 51
  • HP PageWide Enterprise Color 556 | User Guide - Page 62
    52 Chapter 3 Supplies, accessories, and parts ENWW
  • HP PageWide Enterprise Color 556 | User Guide - Page 63
    from the USB port For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/pagewidecolor556. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve
  • HP PageWide Enterprise Color 556 | User Guide - Page 64
    . 2. Select the printer from the list of printers. To change settings, click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select
  • HP PageWide Enterprise Color 556 | User Guide - Page 65
    3. Click or tap the tabs in the print driver to configure the available options. For example, set the paper orientation on the Finishing tab, and set the paper source, paper type, paper size, and
  • HP PageWide Enterprise Color 556 | User Guide - Page 66
    to print on paper types that the duplexer does not support, print on both sides manually. 1. From the software program, select the Print option. then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE
  • HP PageWide Enterprise Color 556 | User Guide - Page 67
    the Print option. 2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select
  • HP PageWide Enterprise Color 556 | User Guide - Page 68
    Additional print tasks Go to www.hp.com/support/pagewidecolor556. Instructions are available for performing specific print tasks, such as the following: ● Create and use printing shortcuts or presets ● Select the paper size, or use a custom
  • HP PageWide Enterprise Color 556 | User Guide - Page 69
    software programs. 4. Select a binding option from the Two-Sided drop-down list. 5. Click the Print button. Manually print on both sides (OS X) NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint. 1. Click the File menu, and then
  • HP PageWide Enterprise Color 556 | User Guide - Page 70
    7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input tray. 8. If prompted, touch the appropriate control panel button to continue. Print multiple pages per sheet (OS X) 1. Click the File menu, and then click the Print option. 2. Select the
  • HP PageWide Enterprise Color 556 | User Guide - Page 71
    Additional print tasks Go to www.hp.com/support/pagewidecolor556. Instructions are available for performing specific print tasks, such as the following: ● Create and use printing shortcuts or presets ● Select the paper size, or use a custom
  • HP PageWide Enterprise Color 556 | User Guide - Page 72
    sent to printer for Job Accounting purposes Create a stored job (Windows) Store jobs on the printer for private or delayed printing. NOTE: The print driver might look different than what is shown here, but the steps are the same. 1. From the software program, select the Print option. 2. Select the
  • HP PageWide Enterprise Color 556 | User Guide - Page 73
    3. Click the Job Storage tab. 4. Select a Job Storage Mode option. ● Proof and Hold: Print and proof one copy of a job, and then print more copies. ● Personal Job: The job does not print until you request it at the printer control panel. For this jobstorage mode, you can select one of the Make Job
  • HP PageWide Enterprise Color 556 | User Guide - Page 74
    or delayed printing. 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the printer. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Job Storage menu. 4. In the Mode drop-down list, select
  • HP PageWide Enterprise Color 556 | User Guide - Page 75
    then select the Delete button. Information sent to printer for Job Accounting purposes Printing jobs sent from drivers on the client (e.g., PC) may send personally identifiable information to HP's Printing and Imaging devices. This information may include, but is not limited to, user name and client
  • HP PageWide Enterprise Color 556 | User Guide - Page 76
    ● AirPrint ● Google Cloud Print ● Android embedded printing Wireless Direct Print and NFC Printing HP provides Wireless Direct Print and NFC (Near Field Communication) printing for printers with a supported HP Jetdirect 3000w NFC/Wireless Accessory. This accessory is available as an option for
  • HP PageWide Enterprise Color 556 | User Guide - Page 77
    must be enabled on the printer, and the printer must be registered with HP Connected. Follow this procedure to enable HP Web Services and register with HP Connected: 1. Open the HP Embedded Web Server (EWS): a. From the Home screen on the printer control panel, touch the Network button to display
  • HP PageWide Enterprise Color 556 | User Guide - Page 78
    configure print options. ● OS X: After installing the software, select File, Print, and then select the arrow next to PDF (in the bottom left of the driver screen). Select HP ePrint. For Windows, the HP ePrint software supports TCP/IP printing to local printers on the network (LAN or WAN) and that
  • HP PageWide Enterprise Color 556 | User Guide - Page 79
    printers that are on a network. The printer must be connected to the same network (sub-net) as the Android device. HP print solutions are embedded in some Android and Kindle devices and available for others at: play.google.com. For more information on how to use
  • HP PageWide Enterprise Color 556 | User Guide - Page 80
    printer accepts standard USB flash drives in the USB port near the control panel. It supports the following types of files: ● .pdf ● .prn ● .pcl ● .ps two: Enable the USB port from the HP Embedded Web server (network-connected printers only) 1. Open the HP Embedded Web Server (EWS): a. From the
  • HP PageWide Enterprise Color 556 | User Guide - Page 81
    4. Select the Enable Retrieve from USB check box. 5. Click Apply. Print USB documents 1. Insert the USB flash drive into the easy-access USB port. NOTE: The port might be covered. For some printers, the cover flips open. For other printers, pull the cover straight out to remove it. 2. The printer
  • HP PageWide Enterprise Color 556 | User Guide - Page 82
    72 Chapter 4 Print ENWW
  • HP PageWide Enterprise Color 556 | User Guide - Page 83
    HP Embedded Web Server (EWS) ● Advanced configuration with HP Utility for OS X ● Configure IP network settings ● Printer security features ● Energy-conservation settings ● HP publication. For current information, see www.hp.com/ support/pagewidecolor556. HP's all-inclusive help for the printer
  • HP PageWide Enterprise Color 556 | User Guide - Page 84
    Receive notification of printer and supplies events ● View and change network configuration The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based printer connections. Internet access is not needed to open and use
  • HP PageWide Enterprise Color 556 | User Guide - Page 85
    list of all printer events and errors. Use the HP Instant Support link (in the Other Links area on all HP Embedded Web Server pages) to connect to a set of dynamic Web pages that help solve problems. These pages also show additional services available for the printer. Usage Page Shows a summary of
  • HP PageWide Enterprise Color 556 | User Guide - Page 86
    Factory Settings Solution Installer Firmware Upgrade Statistics Services Description Setup email alerts for various printer will receive information about the printer. Set the language in which to display the HP Embedded Web Server information. Set the date and time or synchronize with a network
  • HP PageWide Enterprise Color 556 | User Guide - Page 87
    problems occur when using a specific paper type. Permit or restrict color printing. Specify permissions for individual users or for jobs that are sent from specific software programs. Configure settings for all print jobs. Configure settings for paper trays. Troubleshooting tab Table 5-4 HP
  • HP PageWide Enterprise Color 556 | User Guide - Page 88
    Connected on the Web by enabling HP Web Services. Configure a proxy server if there are issues enabling HP Web Services or connecting the printer to the Internet. HP-ePrint Debugging Enable features for solving problems with connecting to HP ePrint services. Networking tab Use the Networking tab
  • HP PageWide Enterprise Color 556 | User Guide - Page 89
    print server model. Other Settings Configure general printing protocols and services supported by the print server. The available options depend on the parameters. ● Request, install, and manage digital certificates on the HP Jetdirect print server. ● Limit host access to this printer through
  • HP PageWide Enterprise Color 556 | User Guide - Page 90
    HP Instant Support Description Connect to the support site for the printer to search for help on various topics. Connect to the HP SureSupply Web site for information on purchasing original HP supplies, such as cartridges and paper. Connect to the HP Web site to find solutions to printer problems
  • HP PageWide Enterprise Color 556 | User Guide - Page 91
    these items: ● Devices: Click this button to show or hide Mac products found by the HP Utility. ● All Settings: Click this button to return to the HP Utility main view. ● HP Support: Click this button to open a browser and go to the HP support Web site. ● Supplies: Click this button to open the
  • HP PageWide Enterprise Color 556 | User Guide - Page 92
    print jobs that are stored on the printer hard disk. Configures the network settings, such as the IPv4 and IPv6 settings. Provides access to the HP Embedded Web Server. 82 Chapter 5 Manage the printer ENWW
  • HP PageWide Enterprise Color 556 | User Guide - Page 93
    the control panel ● Manually configure IPv6 TCP/IP parameters from the control panel ● Link speed and duplex settings Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft
  • HP PageWide Enterprise Color 556 | User Guide - Page 94
    2. Open the following menus: ● Network Settings ● Jetdirect Menu ● TCP/IP ● IPV 4 Settings ● Config Method 3. Select the Manual option, and then touch the Save button. 4. Open the Manual Settings menu. 5. Touch the IP Address, Subnet Mask, or Default Gateway option. 6. Touch the first field to open
  • HP PageWide Enterprise Color 556 | User Guide - Page 95
    ● TCP/IP ● IPV 6 Settings ● Address ● Manual Settings ● Enable 3. Select the On option, and then touch the Save button. 4. To configure the address, touch the Address button and then touch the field
  • HP PageWide Enterprise Color 556 | User Guide - Page 96
    ● 100TX Auto: 100 Mbps, automatic-duplex operation ● 1000T Full: 1000 Mbps, full-duplex operation 4. Touch the Save button. The printer turns off and then on. 86 Chapter 5 Manage the printer ENWW
  • HP PageWide Enterprise Color 556 | User Guide - Page 97
    components. ● Security statements ● Assign an administrator password ● IP Security ● Lock the formatter ● Encryption support: HP High Performance Secure Hard Disks Security statements The printer supports security standards and recommended protocols that help you keep the printer secure, protect
  • HP PageWide Enterprise Color 556 | User Guide - Page 98
    a slot that you can use to attach a security cable. Locking the formatter prevents someone from removing valuable components from it. Encryption support: HP High Performance Secure Hard Disks The hard disk provides hardware-based encryption so you can securely store sensitive data without impacting
  • HP PageWide Enterprise Color 556 | User Guide - Page 99
    Energy-conservation settings Introduction ● Optimize speed or energy usage ● Set the sleep timer and configure the printer to use 1 watt or less of power ● Set the sleep schedule Optimize speed or energy usage By default the product stays warm between jobs to optimize speed and print the first page
  • HP PageWide Enterprise Color 556 | User Guide - Page 100
    ● All events: The printer wakes when it receives any print job (through the USB port, network port, or wireless connection), or when someone presses a button on the control panel, or opens any door or tray. ● Network port: The printer wakes when it receives a print job sent through the network port,
  • HP PageWide Enterprise Color 556 | User Guide - Page 101
    ● Time ● Event Days 11. Touch the OK button, and then touch the Save button. ENWW Energy-conservation settings 91
  • HP PageWide Enterprise Color 556 | User Guide - Page 102
    , monitor, maintain, troubleshoot, and secure your printing and imaging environment - ultimately increasing business productivity by helping you save time, control costs, and protect your investment. HP Web Jetadmin upgrades are periodically made available to provide support for specific product
  • HP PageWide Enterprise Color 556 | User Guide - Page 103
    . To take advantage of the most current features, update the printer firmware. Download the most recent firmware update file from the Web: Go to www.hp.com/support/pagewidecolor556. Click Drivers & Software. ENWW Software and firmware updates 93
  • HP PageWide Enterprise Color 556 | User Guide - Page 104
    94 Chapter 5 Manage the printer ENWW
  • HP PageWide Enterprise Color 556 | User Guide - Page 105
    jams ● Improve print quality ● Solve wired network problems ● Solve wireless network problems For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/pagewidecolor556. HP's all-inclusive help for the printer includes the
  • HP PageWide Enterprise Color 556 | User Guide - Page 106
    for your country/region Have the printer name, serial number, date of purchase, and problem description ready Get 24-hour Internet support, and download software utilities and drivers Order additional HP service or maintenance agreements Register the printer Country/region phone numbers are on the
  • HP PageWide Enterprise Color 556 | User Guide - Page 107
    procedures, such as clearing paper jams. If the printer alerts of an error or warning, press the Help button to open a message that describes the problem. The message also contains instructions to help solve the problem. ENWW Control panel help system 97
  • HP PageWide Enterprise Color 556 | User Guide - Page 108
    operation completes. Method two: Restore factory settings from the HP Embedded Web Server (networkconnected printers only) 1. Open the HP Embedded Web Server (EWS): a. From the Home screen on The printer restarts automatically after the reset operation completes. 98 Chapter 6 Solve problems ENWW
  • HP PageWide Enterprise Color 556 | User Guide - Page 109
    ink systems. To resume printing, remove continuous ink system and install genuine HP (or compatible) cartridges. NOTE: This printer is designed for ink following menus: ● Manage Supplies ● Supply Settings ● Black Cartridge or Color Cartridges ● Very Low Settings 3. Select one of the following options
  • HP PageWide Enterprise Color 556 | User Guide - Page 110
    service or support provider. To access, in a supported Web browser on your computer, enter the printer IP address or host name in the address/URL field. The EWS contains a link to the HP SureSupply Web site, which provides options for purchasing Original HP supplies. 100 Chapter 6 Solve problems
  • HP PageWide Enterprise Color 556 | User Guide - Page 111
    Printer does not pick up paper or misfeeds Introduction The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at one time. Either of these
  • HP PageWide Enterprise Color 556 | User Guide - Page 112
    tray. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these. Figure 6-1 Size
  • HP PageWide Enterprise Color 556 | User Guide - Page 113
    Figure 6-3 Technique for flexing the paper stack 1 2 6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load paper, and continue. 7. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with warm water
  • HP PageWide Enterprise Color 556 | User Guide - Page 114
    the tray. Figure 6-5 Technique for flexing the paper stack 1 2 2. Use only paper that meets HP specifications for this printer. 3. Verify that the humidity in the room is within specifications for this damaged. If necessary, use paper from a different package. 104 Chapter 6 Solve problems ENWW
  • HP PageWide Enterprise Color 556 | User Guide - Page 115
    return some of the paper to the tray. The following images show examples of the stack-height markings in the trays for various printers. Most HP printers have markings similar to these. Also make sure that all sheets of paper are below the tabs near the stack-height marks. These tabs
  • HP PageWide Enterprise Color 556 | User Guide - Page 116
    tray. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these. Figure 6-8 Size
  • HP PageWide Enterprise Color 556 | User Guide - Page 117
    paper jams Introduction The following information includes instructions for clearing paper jams from the feeder ● Clear jams in the ink-collection unit area ● Clear jams in the output bin Jam locations Officejet Enterprise Color X556 14 25 3 6 7 Officejet Enterprise Color X556 1 2 3 ENWW Output
  • HP PageWide Enterprise Color 556 | User Guide - Page 118
    adjusted correctly for the size of paper. Adjust the guides so they are touching the paper stack without bending it. 6. Make sure that the tray is fully inserted in the printer. 7. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets one at a time
  • HP PageWide Enterprise Color 556 | User Guide - Page 119
    Clear jams in the left door The following information describes how to clear paper jams in the left door. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Open the left door. 2. Gently pull out any jammed paper from the rollers and delivery area. If
  • HP PageWide Enterprise Color 556 | User Guide - Page 120
    pulled inside the printer, continue with the following steps. 2. Pull Tray 2 completely out of the printer by pulling and lifting up slightly Officejet Enterprise Color X556 3. Remove the jammed paper from the feed rollers inside the printer. First pull the paper to the right, and then pull it
  • HP PageWide Enterprise Color 556 | User Guide - Page 121
    4. Remove any jammed or damaged sheets of paper. Verify that the tray is not overfilled and that the paper guides are adjusted correctly. 5. Open the left door. 6. Gently pull out any jammed paper from the rollers and delivery area. If the paper tears, make sure
  • HP PageWide Enterprise Color 556 | User Guide - Page 122
    unit aside, upright, on a piece of paper to prevent spills. CuAniUt,TaIOvoNi:d When removing the ink-collection making direct contact with the black cylinder to prevent pigment smear on skin or clothes. 8. Lower return the platen to the operating position. 112 Chapter 6 Solve problems ENWW
  • HP PageWide Enterprise Color 556 | User Guide - Page 123
    10. Install the ink-collection unit. 11. Close the left door. ENWW Clear paper jams 113
  • HP PageWide Enterprise Color 556 | User Guide - Page 124
    displays an animation that assists in clearing the jam. 1. Pull the tray completely out of the printer by pulling and lifting up slightly Officejet Enterprise Color X556 2. Remove the jammed paper from the feed rollers inside the printer. First pull the paper to the right, and then pull it
  • HP PageWide Enterprise Color 556 | User Guide - Page 125
    3. Remove any jammed or damaged sheets of paper. Verify that the tray is not overfilled and that the paper guides are adjusted correctly. 4. Reinsert and close the tray. Officejet Enterprise Color X556 ENWW Clear paper jams 115
  • HP PageWide Enterprise Color 556 | User Guide - Page 126
    to Tray 3. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Open the lower-left door. Officejet Enterprise Color X556 2. Gently pull out any jammed paper. 3. Close the lower-left door. Officejet Enterprise Color X556 116 Chapter 6 Solve problems ENWW
  • HP PageWide Enterprise Color 556 | User Guide - Page 127
    4. Pull the tray completely out of the printer by pulling and lifting it up slightly. 5. Remove any jammed or damaged sheets of paper. Verify that the tray is not overfilled and that the paper guides are adjusted correctly. Officejet Enterprise Color X556 2 ENWW Clear paper jams 117
  • HP PageWide Enterprise Color 556 | User Guide - Page 128
    it forward to remove it. 7. Reinsert and close the tray. Officejet Enterprise Color X556 2 Officejet Enterprise Color X556 2 Clear jams in the 3x500-sheet feeder Use the following procedure is the same. 1. Open the lower-left door. Officejet Enterprise Color X556 118 Chapter 6 Solve problems ENWW
  • HP PageWide Enterprise Color 556 | User Guide - Page 129
    2. Gently pull out any jammed paper. 3. Close the lower-left door. 4. Pull the tray completely out of the printer by pulling and lifting it up slightly. Officejet Enterprise Color X556 Officejet Enterprise Color X556 2 ENWW Clear paper jams 119
  • HP PageWide Enterprise Color 556 | User Guide - Page 130
    printer. First pull the paper to the right to release it, and then pull it forward to remove it. 7. Reinsert and close the tray. Officejet Enterprise Color X556 2 Officejet Enterprise Color X556 2 120 Chapter 6 Solve problems ENWW
  • HP PageWide Enterprise Color 556 | User Guide - Page 131
    door. 2. Gently pull out any jammed paper from the rollers and delivery area. If the paper tears, make sure to remove all remnants. 3. Remove the ink-collection unit by pulling it out with both hands. Set the unit aside, upright, on a piece of paper to prevent spills. CAUTION: When pulling out
  • HP PageWide Enterprise Color 556 | User Guide - Page 132
    the sheet if it does not feed. Remove the sheet. 5. Lift the green tab to return the platen to the operating position. 122 Chapter 6 Solve problems ENWW
  • HP PageWide Enterprise Color 556 | User Guide - Page 133
    6. Install the ink-collection unit. 7. Close the left door. ENWW Clear paper jams 123
  • HP PageWide Enterprise Color 556 | User Guide - Page 134
    the output bin, grasp the leading edge of the paper and remove it. 2. Open and then close the left door to clear the message. Officejet Enterprise Color X556 2 124 Chapter 6 Solve problems ENWW
  • HP PageWide Enterprise Color 556 | User Guide - Page 135
    settings (Windows) ● Print and interpret the print quality page ● Calibrate the printer to align the colors ● Try a different print driver If the printer is having print-quality problems, try the following solutions in the order presented to resolve the issue. Print from a different software program
  • HP PageWide Enterprise Color 556 | User Guide - Page 136
    the print driver displays the HP part numbers. 2. Check to see if you are using a genuine HP cartridge. A genuine HP cartridge has the words "HP" on it, or has the HP logo on it. For more information on identifying HP cartridges go to www.hp.com/go/learnaboutsupplies. 126 Chapter 6 Solve problems
  • HP PageWide Enterprise Color 556 | User Guide - Page 137
    the edge of the cartridge. Fingerprints on the metal connector can cause print-quality problems. C 3. If you see any scratches, or other damage on the metal connector in place. Print a few pages to see if the problem has resolved. Follow these steps to inspect each cartridge. Check paper and the
  • HP PageWide Enterprise Color 556 | User Guide - Page 138
    supports that is designed for use in HP PageWide printers. Do not use paper and then follow the instructions on the printed pages color settings (Windows) When printing from a software program, follow these steps if colors on the printed page to not match colors on the computer screen, or if the colors
  • HP PageWide Enterprise Color 556 | User Guide - Page 139
    . Click the Settings button to open the manual color-adjusment window. NOTE: Changing color settings manually can impact output. HP recommends that only color graphics experts change these settings. 6. Click the Print in Grayscale option to print a color document in black and shades of gray. Use
  • HP PageWide Enterprise Color 556 | User Guide - Page 140
    . Follow the instructions on the print-quality troubleshooting procedure page. Calibrate the printer to align the colors Calibration is a printer function that optimizes print quality. Follow these steps to resolve print-quality problems such as misaligned color, colored shadows, blurry graphics
  • HP PageWide Enterprise Color 556 | User Guide - Page 141
    UPD PS driver HP UPD PCL 5 HP UPD PCL 6 ● Recommended for printing with Adobe® software programs or with other highly graphics-intensive software programs ● Provides support for printing from postscript emulation needs, or for postscript flash font support ● Recommended for general office printing
  • HP PageWide Enterprise Color 556 | User Guide - Page 142
    compatibility problems ● The computer or workstation might be set up incorrectly ● The printer is disabled, or other network settings are incorrect NOTE: HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP print drivers. For
  • HP PageWide Enterprise Color 556 | User Guide - Page 143
    The printer is using incorrect link and duplex settings for the network HP recommends leaving these settings in automatic mode (the default setting). If causing compatibility problems Verify that any new software programs are correctly installed and that they use the correct print driver. The
  • HP PageWide Enterprise Color 556 | User Guide - Page 144
    problems troubleshooting information to help resolve issues. NOTE: To determine whether HP NFC radio in the printer is turned on. ● Verify that the service set identifier (SSID) is correct. Print a configuration page to poles, walls, or support columns containing metal or concrete do not separate the
  • HP PageWide Enterprise Color 556 | User Guide - Page 145
    Verify that the print driver is installed on the X, verify that the wireless router supports Bonjour. The printer does not print that you can open the printer HP Embedded Web Server from a computer a configuration page. 3. Compare the service set identifier (SSID) on the configuration problems 135
  • HP PageWide Enterprise Color 556 | User Guide - Page 146
    the computer connects to. a. Print a configuration page. b. Compare the service set identifier (SSID) on the configuration report to the SSID in the and touch the Administration button. 2. Open the following menus: ● Troubleshooting ● Diagnostic Tests 3. Select Run Wireless Test to start the test.
  • HP PageWide Enterprise Color 556 | User Guide - Page 147
    lower signal strength. ● Position the wireless router in a central location in line of sight with the wireless printers on the network. ENWW Solve wireless network problems 137
  • HP PageWide Enterprise Color 556 | User Guide - Page 148
    138 Chapter 6 Solve problems ENWW
  • HP PageWide Enterprise Color 556 | User Guide - Page 149
    locating 2 Bonjour identifying 74 browser requirements HP embedded Web Server 74 C calibrate colors 130 cartridge low threshold settings 99 using drivers, supported 8 duplex printing Mac 59 ENWW duplex printing (double-sided) settings (Windows) 56 Windows 56 duplexing manually (Mac) 59 manually
  • HP PageWide Enterprise Color 556 | User Guide - Page 150
    78 troubleshooting tools 77 HP Embedded Web Server (EWS) features 74 network connection 74 HP ePrint 67 HP ePrint software 68 HP Utility 81 HP Utility for Mac Bonjour 81 features 81 HP Utility, OS X 81 HP Web Jetadmin 92 HP Web Services enabling 78 I information pages HP Embedded Web Server 75 ink
  • HP PageWide Enterprise Color 556 | User Guide - Page 151
    paper jams 3x500-sheet feeder 118 ink-collection unit 121 locations 107 paper path jams, clearing 109 paper pickup problems solving 101, 103 paper trays part or less 89 print drivers, supported 8 print on both sides Mac 59 manually, Windows 56 Windows 56 print settings HP Embedded Web Server 77
  • HP PageWide Enterprise Color 556 | User Guide - Page 152
    , 116 paper orientation 33 trays capacity 7 included 7 jams, clearing 114, 116 locating 2 troubleshooting jams 108 network problems 132 paper feed problems 101 wired network 132 wireless network 134 troubleshooting tools HP Embedded Web Server 77 two-sided printing settings (Windows) 56 U USB port
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
User Guide
PageWide Enterprise Color 556
www.hp.com/support/pagewidecolor556
556xh
556dn
O
ff
icejet Enterprise Color X556
O
ff
icejet Enterprise Color X556