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HP PageWide Enterprise Color 556 User Guide - Page 105

Solve problems, Clear paper jams

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6 Solve problems ● Customer support ● Control panel help system ● Restore factory settings ● A "Cartridge is low" or "Cartridge is very low" message displays on the printer control panel ● Printer does not pick up paper or misfeeds ● Clear paper jams ● Improve print quality ● Solve wired network problems ● Solve wireless network problems For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/pagewidecolor556. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information ENWW 95

Section	Page
Printer overview	11
Printer views	12
Printer front view	12
Printer back view	13
Interface ports	14
Control-panel view	15
Printer specifications	17
Technical specifications	17
Supported operating systems	18
Mobile printing solutions	20
Printer dimensions	21
Power consumption, electrical specifications, and acoustic emissions	25
Operating-environment range	25
Printer hardware setup and software installation	26
Paper trays	27
Load paper to Tray 1 (multi-purpose tray)	28
Introduction	28
Tray 1 paper orientation	29
Use alternative letterhead mode	32
Enable Alternative Letterhead Mode by using the printer control-panel menus	32
Load paper to Tray 2	33
Introduction	33
Tray 2 paper orientation	34
Use alternative letterhead mode	36
Enable Alternative Letterhead Mode by using the printer control-panel menus	36
Load paper to Tray 3	37
Introduction	37
Tray 3 paper orientation	38
Use alternative letterhead mode	40
Enable Alternative Letterhead Mode by using the printer control-panel menus	40
Load paper to the 3 x 500-sheet paper feeder	41
Introduction	41
3 x 500-sheet tray paper orientation	42
Use alternative letterhead mode	45
Enable Alternative Letterhead Mode by using the printer control-panel menus	45
Load and print envelopes	46
Introduction	46
Print envelopes	46
Envelope orientation	46
Load and print labels	48
Introduction	48
Manually feed labels	48
Label orientation	49
Supplies, accessories, and parts	51
Order supplies, accessories, and parts	52
Ordering	52
Supplies and accessories	52
Customer self-repair parts	53
Replace the cartridges	55
Introduction	55
Cartridge information	55
Remove and replace the cartridge	57
Replace the ink-collection unit	60
Introduction	60
Remove and replace the ink-collection unit	60
Print	63
Print tasks (Windows)	64
How to print (Windows)	64
Automatically print on both sides (Windows)	66
Manually print on both sides (Windows)	66
Print multiple pages per sheet (Windows)	67
Select the paper type (Windows)	67
Additional print tasks	68
Print tasks (OS X)	69
How to print (OS X)	69
Automatically print on both sides (OS X)	69
Manually print on both sides (OS X)	69
Print multiple pages per sheet (OS X)	70
Select the paper type (OS X)	70
Additional print tasks	71
Store print jobs on the printer to print later or print privately	72
Introduction	72
Create a stored job (Windows)	72
Create a stored job (OS X)	74
Print a stored job	74
Delete a stored job	75
Information sent to printer for Job Accounting purposes	75
Mobile printing	76
Introduction	76
Wireless Direct Print and NFC Printing	76
HP ePrint via email	77
HP ePrint software	78
AirPrint	78
Google Cloud Print	78
Android embedded printing	79
Print from the USB port	80
Introduction	80
Enable the USB port for printing	80
Print USB documents	81
Manage the printer	83
Advanced configuration with HP Embedded Web Server (EWS)	84
Introduction	84
How to access the HP Embedded Web Server (EWS)	84
HP Embedded Web Server features	85
Information tab	85
General tab	86
Print tab	87
Troubleshooting tab	87
Security tab	88
HP Web Services tab	88
Networking tab	88
Other Links list	90
Advanced configuration with HP Utility for OS X	91
Open HP Utility	91
HP Utility features	91
Configure IP network settings	93
Printer sharing disclaimer	93
View or change network settings	93
Rename the printer on a network	93
Manually configure IPv4 TCP/IP parameters from the control panel	94
Manually configure IPv6 TCP/IP parameters from the control panel	94
Link speed and duplex settings	95
Printer security features	97
Introduction	97
Security statements	97
Assign an administrator password	97
IP Security	98
Lock the formatter	98
Encryption support: HP High Performance Secure Hard Disks	98
Energy-conservation settings	99
Introduction	99
Optimize speed or energy usage	99
Set the sleep timer and configure the printer to use 1 watt or less of power	99
Set the sleep schedule	100
HP Web Jetadmin	102
Software and firmware updates	103
Solve problems	105
Customer support	106
Control panel help system	107
Restore factory settings	108
Introduction	108
Method one: Restore factory settings from the printer control panel	108
Method two: Restore factory settings from the HP Embedded Web Server (network-connected printers onl ...	108
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel	109
Change the “Very Low” settings	109
For products with fax capability	109
Order supplies	110
Printer does not pick up paper or misfeeds	111
Introduction	111
The printer does not pick up paper	111
The printer picks up multiple sheets of paper	113
Clear paper jams	117
Introduction	117
Jam locations	117
Auto-navigation for clearing jams	118
Experiencing frequent or recurring paper jams?	118
Clear jams in the left door	119
Clear jams in Tray 1 (multipurpose tray)	120
Clear jams in Tray 2	124
Clear jams in Tray 3	126
Clear jams in the 3x500-sheet feeder	128
Clear jams in the ink-collection unit area	131
Clear jams in the output bin	134
Improve print quality	135
Introduction	135
Print from a different software program	135
Check the paper-type setting for the print job	135
Check the paper type setting (Windows)	135
Check the paper type setting (OS X)	136
Check cartridge status	136
Clean the printer	137
Print a cleaning page	137
Visually inspect the cartridge	137
Check paper and the printing environment	137
Step one: Use paper that meets HP specifications	137
Step two: Check the environment	138
Step three: Set the individual tray alignment	138
Adjust color settings (Windows)	138
Print and interpret the print quality page	140
Calibrate the printer to align the colors	140
Try a different print driver	140
Solve wired network problems	142
Introduction	142
Poor physical connection	142
The computer is using the incorrect IP address for the printer	142
The computer is unable to communicate with the printer	142
The printer is using incorrect link and duplex settings for the network	143
New software programs might be causing compatibility problems	143
The computer or workstation might be set up incorrectly	143
The printer is disabled, or other network settings are incorrect	143
Solve wireless network problems	144
Introduction	144
Wireless connectivity checklist	144
The printer does not print after the wireless configuration completes	145
The printer does not print, and the computer has a third-party firewall installed	145
The wireless connection does not work after moving the wireless router or printer	145
Cannot connect more computers to the wireless printer	145
The wireless printer loses communication when connected to a VPN	146
The network does not appear in the wireless networks list	146
The wireless network is not functioning	146
Perform a wireless network diagnostic test	146
Reduce interference on a wireless network	147