Section |
Page |
Printer overview |
13 |
For more information |
13 |
Caution icons |
14 |
Printer views |
15 |
Printer front view |
15 |
Printer front view—774dn, 774dns, 779dn, 779dns, 780dn, 780dns,785f models |
15 |
Printer front view—785zs, 785z+ models |
16 |
Printer back view and interface ports |
17 |
Printer back view and interface ports—774dn, 774dns, 779dn, 779dns, 780dn, 780dns,785f models |
17 |
Printer back view and interface ports—785zs, 785z+ models |
18 |
Control-panel view |
19 |
How to use the touchscreen control panel |
22 |
Printer specifications |
23 |
Technical specifications |
23 |
Supported operating systems |
29 |
Mobile printing solutions |
31 |
Printer dimensions |
32 |
Power consumption, electrical specifications, and acoustic emissions |
33 |
Operating environment range |
34 |
Printer hardware setup and software installation |
35 |
Paper trays |
37 |
For more information |
37 |
Load paper to Tray 1 (multipurpose tray) |
38 |
Introduction |
38 |
Tray 1 paper orientation |
39 |
Use alternative letterhead mode |
44 |
Enable Alternative Letterhead Mode by using the printer control-panel menus |
44 |
Load paper to Tray 2 |
45 |
Introduction |
45 |
Tray 2 and the 550-sheet trays paper orientation |
47 |
Use alternative letterhead mode |
51 |
Enable Alternative Letterhead Mode by using the printer control-panel menus |
51 |
Load the 4,000-sheet high-capacity input (HCI) tray |
52 |
Introduction |
52 |
HCI paper orientation |
54 |
Use alternative letterhead mode |
55 |
Enable Alternative Letterhead Mode by using the printer control-panel menus |
56 |
Load and print envelopes |
57 |
Introduction |
57 |
Print envelopes |
57 |
Envelope orientation |
57 |
Load and print labels |
59 |
Introduction |
59 |
Manually feed labels |
59 |
Label orientation |
60 |
Configure inner finisher stapling (774dns, 779dns, 780dns, and 785zs model only) |
61 |
Configure the default staple location |
61 |
Configure the operation mode |
62 |
Supplies, accessories, and parts |
63 |
For more information |
63 |
Order supplies, accessories, and parts |
64 |
Ordering |
64 |
Supplies and accessories |
64 |
Maintenance/long-life consumables (LLC) |
65 |
Customer self-repair parts |
66 |
Replace the cartridges |
68 |
Introduction |
68 |
Cartridge information |
68 |
Remove and replace the cartridges |
69 |
Replace the service fluid container |
72 |
Introduction |
72 |
Remove and replace the service fluid container |
72 |
Replace the staple cartridge in the inner finisher (774dns, 779dns, 780dns, 785zs models only) |
76 |
Replace the staple cartridge in the floor standing finisher (785z+ model only) |
78 |
Print |
81 |
For more information |
81 |
Print tasks (Windows) |
82 |
How to print (Windows) |
82 |
Automatically print on both sides (Windows) |
82 |
Manually print on both sides (Windows) |
83 |
Print multiple pages per sheet (Windows) |
83 |
Select the paper type (Windows) |
84 |
Additional print tasks |
85 |
Print tasks (macOS) |
86 |
How to print (macOS) |
86 |
Automatically print on both sides (macOS) |
86 |
Manually print on both sides (macOS) |
86 |
Print multiple pages per sheet (macOS) |
87 |
Select the paper type (macOS) |
87 |
Additional print tasks |
87 |
Store print jobs on the printer to print later or print privately |
89 |
Introduction |
89 |
Create a stored job (Windows) |
89 |
Print a stored job |
91 |
Delete a stored job |
91 |
Delete a job that is stored on the printer |
91 |
Change the job storage limit |
91 |
Information sent to printer for Job Accounting purposes |
92 |
Mobile printing |
93 |
Introduction |
93 |
Wi-Fi Direct and NFC Connect and Print |
93 |
HP ePrint via email |
94 |
HP ePrint software |
95 |
AirPrint |
95 |
Android embedded printing |
95 |
Print from the USB port |
97 |
Introduction |
97 |
Enable the USB port for printing |
97 |
Print USB documents |
98 |
Copy |
99 |
For more information |
99 |
Make a copy |
100 |
Copy on both sides (duplex) |
102 |
Additional copy tasks |
104 |
Scan |
105 |
For more information |
105 |
Set up Scan to Email |
106 |
Introduction |
106 |
Before you begin |
106 |
Step one: Access the HP Embedded Web Server (EWS) |
106 |
Step two: Configure the Network Identification settings |
107 |
Step three: Configure the Scan to Email feature |
108 |
Method one: Basic configuration using the Email Setup Wizard |
108 |
Method two: Advanced configuration using the Email Setup |
112 |
Step four: Configure the Quick Sets (optional) |
116 |
Step five: Set up Scan to Email to use Office 365 Outlook (optional) |
117 |
Introduction |
117 |
Configure the outgoing email server (SMTP) to send an email from an Office 365 Outlook account |
117 |
Set up Scan to Network Folder |
119 |
Introduction |
119 |
Before you begin |
119 |
Step one: Access the HP Embedded Web Server |
119 |
Step two: Set up Scan to Network Folder |
120 |
Method one: Use the Scan to Network Folder Wizard |
120 |
Method two: Use Scan to Network Folder Setup |
121 |
Step one: Begin the configuration |
121 |
Step two: Configure the Scan to Network Folder settings |
121 |
Dialog one: Set the Quick Set name, description, and options for user interaction at the control pan ... |
122 |
Dialog two: Folder Settings |
122 |
Configure the destination folder for scanned documents |
123 |
Select the destination folder permissions |
126 |
Dialog three: Notification settings |
127 |
Dialog four: Scan Settings |
128 |
Dialog five: File Settings |
128 |
Dialog six: Summary |
129 |
Step three: Complete the configuration |
129 |
Set up Scan to USB Drive |
130 |
Introduction |
130 |
Step one: Access the HP Embedded Web Server |
130 |
Step two: Enable Scan to USB Drive |
131 |
Step three: Configure the Quick Sets (optional) |
131 |
Default scan settings for Scan to USB Drive setup |
132 |
Default file settings for Scan to USB Drive setup |
132 |
Set up Scan to SharePoint® (Flow models only) |
134 |
Introduction |
134 |
Before you begin |
134 |
Step one: Access the HP Embedded Web Server (EWS) |
134 |
Step two: Enable Scan to SharePoint® and create a Scan to SharePoint Quick Set |
135 |
Quick set scan settings and options for Scan to SharePoint® |
136 |
Scan to email |
139 |
Introduction |
139 |
Scan to email |
139 |
Scan to network folder |
142 |
Introduction |
142 |
Scan to network folder |
142 |
Scan to USB drive |
144 |
Introduction |
144 |
Scan to USB drive |
144 |
Scan to SharePoint |
146 |
Introduction |
146 |
Scan to SharePoint |
146 |
Scan to job storage |
148 |
Introduction |
148 |
Scan to job storage on the printer |
148 |
Print from job storage on the printer |
150 |
HP JetAdvantage business solutions |
151 |
Additional scan tasks |
152 |
Fax |
153 |
For more information |
153 |
Set up fax |
154 |
Introduction |
154 |
Set up fax by using the printer control panel |
154 |
Change fax configurations |
155 |
Fax dialing settings |
155 |
General fax send settings |
156 |
Fax receive settings |
156 |
Send a fax |
158 |
Additional fax tasks |
160 |
Manage the printer |
161 |
For more information |
161 |
Advanced configuration with the HP Embedded Web Server (EWS) |
162 |
Introduction |
162 |
How to access the HP Embedded Web Server (EWS) |
162 |
HP Embedded Web Server features |
163 |
Information tab |
163 |
General tab |
164 |
Copy/Print tab |
165 |
Scan/Digital Send tab |
166 |
Fax tab |
167 |
Troubleshooting tab |
167 |
Security tab |
168 |
HP Web Services tab |
168 |
Networking tab |
168 |
Other Links list |
170 |
Create a Quick Set |
171 |
Introduction |
171 |
Step one: Access the HP Embedded Web Server (EWS) |
171 |
Step two: Add and manage Quick Sets |
172 |
Add a Quick Set |
172 |
Edit a Quick Set |
173 |
Copy a Quick Set |
173 |
Remove a Quick Set |
174 |
Quick Set settings and options |
174 |
Example Quick Sets |
179 |
Configure IP network settings |
181 |
Printer sharing disclaimer |
181 |
View or change network settings |
181 |
Rename the printer on a network |
181 |
Manually configure IPv4 TCP/IP parameters from the control panel |
182 |
Manually configure IPv6 TCP/IP parameters from the control panel |
182 |
Link speed and duplex settings |
183 |
Printer security features |
184 |
Introduction |
184 |
Security statements |
184 |
Assign an administrator password |
184 |
IP Security |
185 |
Lock the formatter |
185 |
Encryption support: HP High Performance Secure Hard Disks |
185 |
Energy-conservation settings |
186 |
Introduction |
186 |
Set the sleep timer and configure the printer to use 2 watts or less of power |
186 |
Set the sleep schedule |
186 |
HP Web Jetadmin |
187 |
Software and firmware updates |
187 |
Solve problems |
189 |
For more information |
189 |
Customer support |
190 |
Control panel help system |
191 |
Restore factory settings |
192 |
Introduction |
192 |
Method one: Restore factory settings from the printer control panel |
192 |
Method two: Restore factory settings from the HP Embedded Web Server (network-connected printers onl ... |
192 |
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel |
193 |
Change the “Very Low” settings |
193 |
For printers with fax capability |
193 |
Order supplies |
194 |
Printer does not pick up paper or misfeeds |
195 |
Introduction |
195 |
The printer does not pick up paper |
195 |
The printer picks up multiple sheets of paper |
197 |
The document feeder jams, skews, or picks up multiple sheets of paper |
201 |
Clear paper jams |
202 |
Introduction |
202 |
Paper jam locations |
203 |
Auto-navigation for clearing paper jams |
204 |
Experiencing frequent or recurring paper jams? |
204 |
Clear paper jams in the document feeder – 31.13.yz |
205 |
Clear paper jams in Tray 1 - 15.A1.yz; 15.D1.51; 15.D1.81; 15.D2.A1; 15.D2.D1 |
207 |
Clear paper jams in Tray 2 - 15.A2.yz; 15.D2.52; 15.D2.82; 15.D2.A2; 15.D2.D2 |
210 |
Clear paper jams in Tray 3 - 15.A3.yz; 15.12.A3; 15.12.D3 |
212 |
Clear paper jams in the heated pressure roller (HPR) - 13.xx.xx, 15.5x.xx, 66.Bx.xx, 17.B3.xx |
215 |
Clear paper jams in the output bin - 15.E1.yz; 15.C1.Az |
218 |
Clear paper jams in the duplexer - 15.D1.yz; 15.D2.yz; 15.C1.5z; 15.C1.8z; 15.C1.9z |
220 |
Clear paper jams in the 3X550 trays - 15.A4.yz; 15.A5.yz; 15.A6.yz; 15.A9.yz; 15.37.yz; 15.38.yz; 15 ... |
222 |
Clear paper jams in the 4,000 sheet HCI - 15.A7.yz; 15.A8.yz; 15.37.yz; 15.38.yz; 15.48.yz |
224 |
Clear paper jams in the inner finisher (774dns, 779dns, 780dns, and 785zs model only) - 15.51.yz; 15 ... |
229 |
Clear staple jams (774dns, 779dns, 780dns, and 785zs model only) - 15.63.yz |
231 |
Clear paper jams in the floor standing finisher rear door (785z+ model only) |
233 |
Clear paper jams in the floor standing finisher front door (785z+ model only) |
235 |
Clear staple jams in the floor standing finisher (785z+ model only) |
236 |
Improve print quality |
240 |
Introduction |
240 |
Check the cartridge status |
240 |
Update the printer firmware |
241 |
Change the print quality setting |
241 |
Print from a different software program |
241 |
Check paper and quality settings |
241 |
Check grayscale and black settings |
242 |
Adjust color settings (Windows) |
242 |
Check paper and the printing environment |
243 |
Step one: Use paper that meets HP specifications |
243 |
Step two: Check the environment |
243 |
Visually inspect the cartridge |
244 |
Clean the printer |
245 |
Print and interpret the Print Quality Report |
245 |
Clean the printhead |
245 |
Clean the rollers |
246 |
Try a different print driver |
246 |
Improve copy image quality |
248 |
Check the scanner glass for dirt and smudges |
248 |
Calibrate the scanner |
249 |
Check the paper settings |
250 |
Check the paper selection options |
250 |
Check the image-adjustment settings |
250 |
Optimize copy quality for text or pictures |
251 |
Edge-to-edge copying |
251 |
Improve scan image quality |
252 |
Check the scanner glass for dirt and smudges |
252 |
Check the resolution settings |
253 |
Check the image-adjustment settings |
254 |
Optimize scan quality for text or pictures |
254 |
Check the output-quality settings |
255 |
Clean the pickup rollers and separation pad in the document feeder |
255 |
Improve fax image quality |
258 |
Check the scanner glass for dirt and smudges |
258 |
Check the send-fax resolution settings |
259 |
Check the image-adjustment settings |
260 |
Optimize fax quality for text or pictures |
260 |
Check the error-correction settings |
260 |
Check the fit-to-page setting |
261 |
Clean the pickup rollers and separation pad in the document feeder |
261 |
Send to a different fax machine |
263 |
Check the sender's fax machine |
263 |
Solve wired network problems |
264 |
Introduction |
264 |
Poor physical connection |
264 |
The computer is unable to communicate with the printer |
264 |
The printer is using incorrect link and duplex settings for the network |
265 |
New software programs might be causing compatibility problems |
265 |
The computer or workstation might be set up incorrectly |
265 |
The printer is disabled, or other network settings are incorrect |
265 |
Solve wireless network problems |
266 |
Introduction |
266 |
Wireless connectivity checklist |
266 |
The printer does not print after the wireless configuration completes |
267 |
The printer does not print, and the computer has a third-party firewall installed |
267 |
The wireless connection does not work after moving the wireless router or printer |
267 |
Cannot connect more computers to the wireless printer |
268 |
The wireless printer loses communication when connected to a VPN |
268 |
The network does not appear in the wireless networks list |
268 |
The wireless network is not functioning |
268 |
Reduce interference on a wireless network |
269 |
Solve fax problems |
270 |
Checklist for solving fax problems |
270 |
What type of phone line are you using? |
270 |
Are you using a surge-protection device? |
270 |
Are you using a phone company voice-messaging service or an answering machine? |
270 |
Does your phone line have a call-waiting feature? |
271 |
Check fax accessory status |
271 |
General fax problems |
272 |
The fax failed to send |
272 |
An Out of Memory status message displays on the printer control panel |
272 |
Print quality of a photo is poor or prints as a gray box |
272 |
You touched the Stop button to cancel a fax, but the fax was still sent |
272 |
No fax address book button displays |
272 |
Not able to locate the Fax settings in HP Web Jetadmin |
272 |
The header is appended to the top of the page when the overlay option is enabled |
272 |
A mix of names and numbers is in the recipients box |
272 |
A one-page fax prints as two pages |
272 |
A document stops in the document feeder in the middle of faxing |
273 |
The volume for sounds coming from the fax accessory is too high or too low |
273 |