Section |
Page |
Printer overview |
13 |
For more information |
13 |
Caution icons |
14 |
Printer views |
15 |
Printer front view |
15 |
Front view—E77650dn, E77650dns, E77650z, E77650zs, E77660dn, E77660z, E77660zs, E77660zts, P77440dn, ... |
15 |
Front view—E77650z+, E77660z+, P77940dn+, P77950dn+, P77960dn+ models |
16 |
Printer back view and interface ports |
17 |
Back view and interface ports—E77650dn, E77650dns, E77650z, E77650zs, E77660dn, E77660z, E77660zs, E ... |
17 |
Back view and interface ports—E77650z+, E77660z+, P77940dn+, P77950dn+, P77960dn+ models |
18 |
Control-panel view |
19 |
How to use the touchscreen control panel |
21 |
Printer specifications |
22 |
Technical specifications |
22 |
Supported operating systems |
32 |
Mobile printing solutions |
35 |
Printer dimensions |
35 |
Power consumption, electrical specifications, and acoustic emissions |
38 |
Operating environment range |
38 |
Printer hardware setup and software installation |
39 |
Paper trays |
41 |
For more information |
41 |
Load paper to Tray 1 (multipurpose tray) |
42 |
Introduction |
42 |
Tray 1 paper orientation |
43 |
Use alternative letterhead mode |
48 |
Enable Alternative Letterhead Mode by using the printer control-panel menus |
48 |
Load paper to Tray 2 |
49 |
Introduction |
49 |
Tray 2 and the 550-sheet trays paper orientation |
51 |
Use alternative letterhead mode |
55 |
Enable Alternative Letterhead Mode by using the printer control-panel menus |
55 |
Load paper to tandem Trays 2 and 3 (E77660zts, P77440dn models only) |
56 |
Introduction |
56 |
Use alternative letterhead mode |
59 |
Enable Alternative Letterhead Mode by using the printer control-panel menus |
59 |
Load the 4,000-sheet high-capacity input (HCI) tray |
60 |
Introduction |
60 |
HCI paper orientation |
62 |
Use alternative letterhead mode |
63 |
Enable Alternative Letterhead Mode by using the printer control-panel menus |
64 |
Load and print envelopes |
65 |
Introduction |
65 |
Print envelopes |
65 |
Envelope orientation |
65 |
Load and print labels |
67 |
Introduction |
67 |
Manually feed labels |
67 |
Label orientation |
68 |
Configure inner finisher stapling (E77650dns, E77650zs, and E77660zs models only) |
69 |
Configure the default staple location |
69 |
Configure the operation mode |
70 |
Supplies, accessories, and parts |
71 |
For more information |
71 |
Order supplies, accessories, and parts |
72 |
Ordering |
72 |
Supplies and accessories |
72 |
Maintenance/long-life consumables (LLC) |
72 |
Customer self-repair parts |
73 |
Replace the cartridges |
76 |
Introduction |
76 |
Cartridge information |
76 |
Remove and replace the cartridges |
77 |
Replace the service fluid container |
80 |
Introduction |
80 |
Remove and replace the service fluid container |
80 |
Replace the staple cartridge in the inner finisher (E77650dns, E77650zs, E77660dns, E77660zs, E77660 ... |
84 |
Replace the staple cartridge in the floor standing finisher (E77650z+, E77660z+, P77940dn+, P77950d ... |
86 |
Print |
89 |
For more information |
89 |
Print tasks (Windows) |
90 |
How to print (Windows) |
90 |
Automatically print on both sides (Windows) |
90 |
Manually print on both sides (Windows) |
91 |
Print multiple pages per sheet (Windows) |
91 |
Select the paper type (Windows) |
92 |
Additional print tasks |
93 |
Print tasks (macOS) |
94 |
How to print (macOS) |
94 |
Automatically print on both sides (macOS) |
94 |
Manually print on both sides (macOS) |
94 |
Print multiple pages per sheet (macOS) |
95 |
Select the paper type (macOS) |
95 |
Additional print tasks |
95 |
Store print jobs on the printer to print later or print privately |
97 |
Introduction |
97 |
Create a stored job (Windows) |
97 |
Create a stored job (macOS) |
98 |
Print a stored job |
99 |
Delete a stored job |
99 |
Delete a job that is stored on the printer |
99 |
Change the job storage limit |
99 |
Information sent to printer for Job Accounting purposes |
100 |
Mobile printing |
101 |
Introduction |
101 |
Wi-Fi Direct and NFC Connect and Print |
101 |
HP ePrint via email |
102 |
HP ePrint software |
103 |
AirPrint |
103 |
Android embedded printing |
103 |
Print from the USB port |
105 |
Introduction |
105 |
Enable the USB port for printing |
105 |
Print USB documents |
106 |
Copy |
107 |
For more information |
107 |
Make a copy |
108 |
Copy on both sides (duplex) |
110 |
Additional copy tasks |
112 |
Scan |
113 |
For more information |
113 |
Set up Scan to Email |
114 |
Introduction |
114 |
Before you begin |
114 |
Step one: Access the HP Embedded Web Server (EWS) |
114 |
Step two: Configure the Network Identification settings |
115 |
Step three: Configure the Scan to Email feature |
116 |
Method one: Basic configuration using the Email Setup Wizard |
116 |
Method two: Advanced configuration using the Email Setup |
120 |
Step four: Configure the Quick Sets (optional) |
124 |
Step five: Set up Scan to Email to use Office 365 Outlook (optional) |
125 |
Introduction |
125 |
Configure the outgoing email server (SMTP) to send an email from an Office 365 Outlook account |
125 |
Set up Scan to Network Folder |
127 |
Introduction |
127 |
Before you begin |
127 |
Step one: Access the HP Embedded Web Server |
127 |
Step two: Set up Scan to Network Folder |
128 |
Method one: Use the Scan to Network Folder Wizard |
128 |
Method two: Use Scan to Network Folder Setup |
129 |
Step one: Begin the configuration |
129 |
Step two: Configure the Scan to Network Folder settings |
129 |
Dialog one: Set the Quick Set name, description, and options for user interaction at the control pan ... |
130 |
Dialog two: Folder Settings |
130 |
Configure the destination folder for scanned documents |
131 |
Select the destination folder permissions |
134 |
Dialog three: Notification settings |
135 |
Dialog four: Scan Settings |
136 |
Dialog five: File Settings |
136 |
Dialog six: Summary |
137 |
Step three: Complete the configuration |
137 |
Set up Scan to USB Drive |
138 |
Introduction |
138 |
Step one: Access the HP Embedded Web Server |
138 |
Step two: Enable Scan to USB Drive |
139 |
Step three: Configure the Quick Sets (optional) |
139 |
Default scan settings for Scan to USB Drive setup |
140 |
Default file settings for Scan to USB Drive setup |
140 |
Set up Scan to SharePoint® (Flow models only) |
142 |
Introduction |
142 |
Before you begin |
142 |
Step one: Access the HP Embedded Web Server (EWS) |
142 |
Step two: Enable Scan to SharePoint® and create a Scan to SharePoint Quick Set |
143 |
Quick set scan settings and options for Scan to SharePoint® |
144 |
Scan to email |
147 |
Introduction |
147 |
Scan to email |
147 |
Scan to network folder |
150 |
Introduction |
150 |
Scan to network folder |
150 |
Scan to USB drive |
152 |
Introduction |
152 |
Scan to USB drive |
152 |
Scan to SharePoint |
154 |
Introduction |
154 |
Scan to SharePoint |
154 |
Scan to job storage |
156 |
Introduction |
156 |
Scan to job storage on the printer |
156 |
Print from job storage on the printer |
158 |
HP JetAdvantage business solutions |
159 |
Additional scan tasks |
160 |
Fax |
161 |
For more information |
161 |
Set up fax |
162 |
Introduction |
162 |
Set up fax by using the printer control panel |
162 |
Change fax configurations |
163 |
Fax dialing settings |
163 |
General fax send settings |
164 |
Fax receive settings |
164 |
Send a fax |
166 |
Additional fax tasks |
168 |
Manage the printer |
169 |
For more information |
169 |
Advanced configuration with the HP Embedded Web Server (EWS) |
170 |
Introduction |
170 |
How to access the HP Embedded Web Server (EWS) |
170 |
HP Embedded Web Server features |
171 |
Information tab |
171 |
General tab |
172 |
Copy/Print tab |
173 |
Scan/Digital Send tab |
174 |
Fax tab |
175 |
Troubleshooting tab |
175 |
Security tab |
176 |
HP Web Services tab |
176 |
Networking tab |
176 |
Other Links list |
178 |
Create a Quick Set |
179 |
Introduction |
179 |
Step one: Access the HP Embedded Web Server (EWS) |
179 |
Step two: Add and manage Quick Sets |
180 |
Add a Quick Set |
180 |
Edit a Quick Set |
181 |
Copy a Quick Set |
181 |
Remove a Quick Set |
182 |
Quick Set settings and options |
182 |
Example Quick Sets |
187 |
Configure IP network settings |
189 |
Printer sharing disclaimer |
189 |
View or change network settings |
189 |
Rename the printer on a network |
189 |
Manually configure IPv4 TCP/IP parameters from the control panel |
190 |
Manually configure IPv6 TCP/IP parameters from the control panel |
190 |
Link speed and duplex settings |
191 |
Printer security features |
192 |
Introduction |
192 |
Security statements |
192 |
Assign an administrator password |
192 |
IP Security |
193 |
Lock the formatter |
193 |
Encryption support: HP High Performance Secure Hard Disks |
193 |
Energy-conservation settings |
194 |
Introduction |
194 |
Set the sleep timer and configure the printer to use 2 watts or less of power |
194 |
Set the sleep schedule |
194 |
HP Web Jetadmin |
196 |
Software and firmware updates |
197 |
Solve problems |
199 |
For more information |
199 |
Customer support |
201 |
Control panel help system |
202 |
Restore factory settings |
203 |
Introduction |
203 |
Method one: Restore factory settings from the printer control panel |
203 |
Method two: Restore factory settings from the HP Embedded Web Server (network-connected printers onl ... |
203 |
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel |
204 |
Change the “Very Low” settings |
204 |
For printers with fax capability |
204 |
Order supplies |
205 |
Printer does not pick up paper or misfeeds |
206 |
Introduction |
206 |
The printer does not pick up paper |
206 |
The printer picks up multiple sheets of paper |
208 |
The document feeder jams, skews, or picks up multiple sheets of paper |
212 |
Clear paper jams |
213 |
Introduction |
213 |
Paper jam locations |
214 |
Auto-navigation for clearing paper jams |
215 |
Experiencing frequent or recurring paper jams? |
215 |
Clear paper jams in the document feeder – 31.13.yz |
216 |
Clear paper jams in Tray 1 - 15.A1.yz; 15.D1.51; 15.D1.81; 15.D2.A1; 15.D2.D1 |
218 |
Clear paper jams in tandem Trays 2 and 3 (E77660zts, P77440dn models only) |
221 |
Clear paper jams in Tray 2 - 15.A2.yz; 15.D2.52; 15.D2.82; 15.D2.A2; 15.D2.D2 |
224 |
Clear paper jams in Tray 3 - 15.A3.yz; 15.12.A3; 15.12.D3 |
226 |
Clear paper jams in the heated pressure roller (HPR) - 13.xx.xx, 15.5x.xx, 66.Bx.xx, 17.B3.xx |
229 |
Clear paper jams in the output bin - 15.E1.yz; 15.C1.Az |
232 |
Clear paper jams in the duplexer - 15.D1.yz; 15.D2.yz; 15.C1.5z; 15.C1.8z; 15.C1.9z |
234 |
Clear paper jams in the 3X550 trays - 15.A4.yz; 15.A5.yz; 15.A6.yz; 15.A9.yz; 15.37.yz; 15.38.yz; 15 ... |
236 |
Clear paper jams in the 4,000 sheet HCI - 15.A7.yz; 15.A8.yz; 15.37.yz; 15.38.yz; 15.48.yz |
238 |
Clear paper jams in the inner finisher (E77650dns, E77650zs, and E77660zs models only) - 15.51.yz; 1 ... |
243 |
Clear staple jams in the inner finisher (E77650dns, E77650zs, E77660dns, E77660zs, E77660zts, P77940 ... |
245 |
Clear paper jams in the floor standing finisher rear door (E77650z+, E77660z+, P77940dn+, P77950dn+ ... |
247 |
Clear paper jams in the floor standing finisher front door (E77650z+, E77660z+, P77940dn+, P77950dn ... |
249 |
Clear staple jams in the floor standing finisher (E77650z+, E77660z+, P77940dn+, P77950dn+, P77960dn ... |
250 |
Improve print quality |
254 |
Introduction |
254 |
Check the cartridge status |
254 |
Update the printer firmware |
255 |
Change the print quality setting |
255 |
Print from a different software program |
255 |
Check paper and quality settings |
255 |
Check grayscale and black settings |
256 |
Adjust color settings (Windows) |
256 |
Check paper and the printing environment |
257 |
Step one: Use paper that meets HP specifications |
257 |
Step two: Check the environment |
257 |
Visually inspect the cartridge |
258 |
Clean the printer |
259 |
Print and interpret the Print Quality Report |
259 |
Clean the printhead |
259 |
Clean the rollers |
260 |
Try a different print driver |
260 |
Improve copy image quality |
262 |
Check the scanner glass for dirt and smudges |
262 |
Calibrate the scanner |
263 |
Check the paper settings |
264 |
Check the paper selection options |
264 |
Check the image-adjustment settings |
264 |
Optimize copy quality for text or pictures |
265 |
Edge-to-edge copying |
265 |
Improve scan image quality |
266 |
Check the scanner glass for dirt and smudges |
266 |
Check the resolution settings |
267 |
Check the image-adjustment settings |
268 |
Optimize scan quality for text or pictures |
268 |
Check the output-quality settings |
269 |
Clean the pickup rollers and separation pad in the document feeder |
269 |
Improve fax image quality |
272 |
Check the scanner glass for dirt and smudges |
272 |
Check the send-fax resolution settings |
273 |
Check the image-adjustment settings |
274 |
Optimize fax quality for text or pictures |
274 |
Check the error-correction settings |
274 |
Check the fit-to-page setting |
275 |
Clean the pickup rollers and separation pad in the document feeder |
275 |
Send to a different fax machine |
277 |
Check the sender's fax machine |
277 |
Solve wired network problems |
278 |
Introduction |
278 |
Poor physical connection |
278 |
The computer is unable to communicate with the printer |
278 |
The printer is using incorrect link and duplex settings for the network |
279 |
New software programs might be causing compatibility problems |
279 |
The computer or workstation might be set up incorrectly |
279 |
The printer is disabled, or other network settings are incorrect |
279 |
Solve wireless network problems |
280 |
Introduction |
280 |
Wireless connectivity checklist |
280 |
The printer does not print after the wireless configuration completes |
281 |
The printer does not print, and the computer has a third-party firewall installed |
281 |
The wireless connection does not work after moving the wireless router or printer |
281 |
Cannot connect more computers to the wireless printer |
282 |
The wireless printer loses communication when connected to a VPN |
282 |
The network does not appear in the wireless networks list |
282 |
The wireless network is not functioning |
282 |
Reduce interference on a wireless network |
283 |
Solve fax problems |
284 |
Checklist for solving fax problems |
284 |
What type of phone line are you using? |
284 |
Are you using a surge-protection device? |
284 |
Are you using a phone company voice-messaging service or an answering machine? |
284 |
Does your phone line have a call-waiting feature? |
285 |
Check fax accessory status |
285 |
General fax problems |
286 |
The fax failed to send |
286 |
An Out of Memory status message displays on the printer control panel |
286 |
Print quality of a photo is poor or prints as a gray box |
286 |
You touched the Stop button to cancel a fax, but the fax was still sent |
286 |
No fax address book button displays |
286 |
Not able to locate the Fax settings in HP Web Jetadmin |
286 |
The header is appended to the top of the page when the overlay option is enabled |
286 |
A mix of names and numbers is in the recipients box |
286 |
A one-page fax prints as two pages |
286 |
A document stops in the document feeder in the middle of faxing |
287 |
The volume for sounds coming from the fax accessory is too high or too low |
287 |