Home » HP Manuals » Printers » HP PageWide Managed Color MFP P77950 » Manual Viewer

HP PageWide Managed Color MFP P77950 User Guide - Page 35

Mobile printing solutions, Printer dimensions, Programs, Programs and Features, Add/Remove Programs

View all HP PageWide Managed Color MFP P77950 manuals

Add to My Manuals
Save this manual to your list of manuals

Page 35 highlights

NOTE: The Windows software installer installs the HP Smart Device Agent Base service. The file size is less than 100 kb. Its only function is to check for printers connected via USB hourly. No data is collected. If a USB printer is found, it then tries to locate a JetAdvantage Management Connector (JAMc) instance on the network. If a JAMc is found, the HP Smart Device Agent Base is securely upgraded to a full Smart Device Agent from JAMc, which will then allow printed pages to be accounted for in a Managed Print Services (MPS) account. The driveronly web packs downloaded from hp.com for the printer and installed through the Add Printer wizard do not install this service. To uninstall the service, open the Control Panel, then select Programs or Programs and Features, then select Add/Remove Programs or Uninstall a Program to remove the service. The file name is HPSmartDeviceAgentBase. Mobile printing solutions HP offers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/ MobilePrinting. NOTE: Update the printer firmware to ensure all mobile printing and ePrint capabilities are supported. ● Wi-Fi Direct (wireless models only, with HP Jetdirect 3000w NFC Wireless accessory installed) ● Wireless Station (wireless models only, with HP Jetdirect 3000w NFC Wireless accessory or HP 2900nw wireless print server installed) ● HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with HP Connected) ● HP ePrint app (Available for Android and iOS) ● HP ePrint software ● Google Cloud Print ● AirPrint ● Android Printing ● Windows 10 Printing Printer dimensions NOTE: These values are subject to change. For current information, go to www.hp.com/support/ pwcolormfpE77650, or www.hp.com/support/pwcolormfpE77660, or www.hp.com/support/ pwcolorP77940mfp, or www.hp.com/support/pwcolorP77950mfp, or www.hp.com/support/ pwcolorP77960mfp, or www.hp.com/support/pwcolorP77440mfp. Table 1-8 Dimensions for E75160dn, E77650dn, E77650z, E77660dn, E77660z models Printer fully closed Printer fully opened Height 682 mm (26.9 in) 995 mm (39.2 in) Depth 652 mm (25.7 in) 1027 mm (40.4 in) Width 604 mm (23.8 in) 1530 mm (60.2 in) Weight (with cartridges) 66.1 kg (145.7 lb) ENWW Printer specifications 23

Section	Page
Printer overview	13
For more information	13
Caution icons	14
Printer views	15
Printer front view	15
Front view—E77650dn, E77650dns, E77650z, E77650zs, E77660dn, E77660z, E77660zs, E77660zts, P77440dn, ...	15
Front view—E77650z+, E77660z+, P77940dn+, P77950dn+, P77960dn+ models	16
Printer back view and interface ports	17
Back view and interface ports—E77650dn, E77650dns, E77650z, E77650zs, E77660dn, E77660z, E77660zs, E ...	17
Back view and interface ports—E77650z+, E77660z+, P77940dn+, P77950dn+, P77960dn+ models	18
Control-panel view	19
How to use the touchscreen control panel	21
Printer specifications	22
Technical specifications	22
Supported operating systems	32
Mobile printing solutions	35
Printer dimensions	35
Power consumption, electrical specifications, and acoustic emissions	38
Operating environment range	38
Printer hardware setup and software installation	39
Paper trays	41
For more information	41
Load paper to Tray 1 (multipurpose tray)	42
Introduction	42
Tray 1 paper orientation	43
Use alternative letterhead mode	48
Enable Alternative Letterhead Mode by using the printer control-panel menus	48
Load paper to Tray 2	49
Introduction	49
Tray 2 and the 550-sheet trays paper orientation	51
Use alternative letterhead mode	55
Enable Alternative Letterhead Mode by using the printer control-panel menus	55
Load paper to tandem Trays 2 and 3 (E77660zts, P77440dn models only)	56
Introduction	56
Use alternative letterhead mode	59
Enable Alternative Letterhead Mode by using the printer control-panel menus	59
Load the 4,000-sheet high-capacity input (HCI) tray	60
Introduction	60
HCI paper orientation	62
Use alternative letterhead mode	63
Enable Alternative Letterhead Mode by using the printer control-panel menus	64
Load and print envelopes	65
Introduction	65
Print envelopes	65
Envelope orientation	65
Load and print labels	67
Introduction	67
Manually feed labels	67
Label orientation	68
Configure inner finisher stapling (E77650dns, E77650zs, and E77660zs models only)	69
Configure the default staple location	69
Configure the operation mode	70
Supplies, accessories, and parts	71
For more information	71
Order supplies, accessories, and parts	72
Ordering	72
Supplies and accessories	72
Maintenance/long-life consumables (LLC)	72
Customer self-repair parts	73
Replace the cartridges	76
Introduction	76
Cartridge information	76
Remove and replace the cartridges	77
Replace the service fluid container	80
Introduction	80
Remove and replace the service fluid container	80
Replace the staple cartridge in the inner finisher (E77650dns, E77650zs, E77660dns, E77660zs, E77660 ...	84
Replace the staple cartridge in the floor standing finisher (E77650z+, E77660z+, P77940dn+, P77950d ...	86
Print	89
For more information	89
Print tasks (Windows)	90
How to print (Windows)	90
Automatically print on both sides (Windows)	90
Manually print on both sides (Windows)	91
Print multiple pages per sheet (Windows)	91
Select the paper type (Windows)	92
Additional print tasks	93
Print tasks (macOS)	94
How to print (macOS)	94
Automatically print on both sides (macOS)	94
Manually print on both sides (macOS)	94
Print multiple pages per sheet (macOS)	95
Select the paper type (macOS)	95
Additional print tasks	95
Store print jobs on the printer to print later or print privately	97
Introduction	97
Create a stored job (Windows)	97
Create a stored job (macOS)	98
Print a stored job	99
Delete a stored job	99
Delete a job that is stored on the printer	99
Change the job storage limit	99
Information sent to printer for Job Accounting purposes	100
Mobile printing	101
Introduction	101
Wi-Fi Direct and NFC Connect and Print	101
HP ePrint via email	102
HP ePrint software	103
AirPrint	103
Android embedded printing	103
Print from the USB port	105
Introduction	105
Enable the USB port for printing	105
Print USB documents	106
Copy	107
For more information	107
Make a copy	108
Copy on both sides (duplex)	110
Additional copy tasks	112
Scan	113
For more information	113
Set up Scan to Email	114
Introduction	114
Before you begin	114
Step one: Access the HP Embedded Web Server (EWS)	114
Step two: Configure the Network Identification settings	115
Step three: Configure the Scan to Email feature	116
Method one: Basic configuration using the Email Setup Wizard	116
Method two: Advanced configuration using the Email Setup	120
Step four: Configure the Quick Sets (optional)	124
Step five: Set up Scan to Email to use Office 365 Outlook (optional)	125
Introduction	125
Configure the outgoing email server (SMTP) to send an email from an Office 365 Outlook account	125
Set up Scan to Network Folder	127
Introduction	127
Before you begin	127
Step one: Access the HP Embedded Web Server	127
Step two: Set up Scan to Network Folder	128
Method one: Use the Scan to Network Folder Wizard	128
Method two: Use Scan to Network Folder Setup	129
Step one: Begin the configuration	129
Step two: Configure the Scan to Network Folder settings	129
Dialog one: Set the Quick Set name, description, and options for user interaction at the control pan ...	130
Dialog two: Folder Settings	130
Configure the destination folder for scanned documents	131
Select the destination folder permissions	134
Dialog three: Notification settings	135
Dialog four: Scan Settings	136
Dialog five: File Settings	136
Dialog six: Summary	137
Step three: Complete the configuration	137
Set up Scan to USB Drive	138
Introduction	138
Step one: Access the HP Embedded Web Server	138
Step two: Enable Scan to USB Drive	139
Step three: Configure the Quick Sets (optional)	139
Default scan settings for Scan to USB Drive setup	140
Default file settings for Scan to USB Drive setup	140
Set up Scan to SharePoint® (Flow models only)	142
Introduction	142
Before you begin	142
Step one: Access the HP Embedded Web Server (EWS)	142
Step two: Enable Scan to SharePoint® and create a Scan to SharePoint Quick Set	143
Quick set scan settings and options for Scan to SharePoint®	144
Scan to email	147
Introduction	147
Scan to email	147
Scan to network folder	150
Introduction	150
Scan to network folder	150
Scan to USB drive	152
Introduction	152
Scan to USB drive	152
Scan to SharePoint	154
Introduction	154
Scan to SharePoint	154
Scan to job storage	156
Introduction	156
Scan to job storage on the printer	156
Print from job storage on the printer	158
HP JetAdvantage business solutions	159
Additional scan tasks	160
Fax	161
For more information	161
Set up fax	162
Introduction	162
Set up fax by using the printer control panel	162
Change fax configurations	163
Fax dialing settings	163
General fax send settings	164
Fax receive settings	164
Send a fax	166
Additional fax tasks	168
Manage the printer	169
For more information	169
Advanced configuration with the HP Embedded Web Server (EWS)	170
Introduction	170
How to access the HP Embedded Web Server (EWS)	170
HP Embedded Web Server features	171
Information tab	171
General tab	172
Copy/Print tab	173
Scan/Digital Send tab	174
Fax tab	175
Troubleshooting tab	175
Security tab	176
HP Web Services tab	176
Networking tab	176
Other Links list	178
Create a Quick Set	179
Introduction	179
Step one: Access the HP Embedded Web Server (EWS)	179
Step two: Add and manage Quick Sets	180
Add a Quick Set	180
Edit a Quick Set	181
Copy a Quick Set	181
Remove a Quick Set	182
Quick Set settings and options	182
Example Quick Sets	187
Configure IP network settings	189
Printer sharing disclaimer	189
View or change network settings	189
Rename the printer on a network	189
Manually configure IPv4 TCP/IP parameters from the control panel	190
Manually configure IPv6 TCP/IP parameters from the control panel	190
Link speed and duplex settings	191
Printer security features	192
Introduction	192
Security statements	192
Assign an administrator password	192
IP Security	193
Lock the formatter	193
Encryption support: HP High Performance Secure Hard Disks	193
Energy-conservation settings	194
Introduction	194
Set the sleep timer and configure the printer to use 2 watts or less of power	194
Set the sleep schedule	194
HP Web Jetadmin	196
Software and firmware updates	197
Solve problems	199
For more information	199
Customer support	201
Control panel help system	202
Restore factory settings	203
Introduction	203
Method one: Restore factory settings from the printer control panel	203
Method two: Restore factory settings from the HP Embedded Web Server (network-connected printers onl ...	203
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel	204
Change the “Very Low” settings	204
For printers with fax capability	204
Order supplies	205
Printer does not pick up paper or misfeeds	206
Introduction	206
The printer does not pick up paper	206
The printer picks up multiple sheets of paper	208
The document feeder jams, skews, or picks up multiple sheets of paper	212
Clear paper jams	213
Introduction	213
Paper jam locations	214
Auto-navigation for clearing paper jams	215
Experiencing frequent or recurring paper jams?	215
Clear paper jams in the document feeder – 31.13.yz	216
Clear paper jams in Tray 1 - 15.A1.yz; 15.D1.51; 15.D1.81; 15.D2.A1; 15.D2.D1	218
Clear paper jams in tandem Trays 2 and 3 (E77660zts, P77440dn models only)	221
Clear paper jams in Tray 2 - 15.A2.yz; 15.D2.52; 15.D2.82; 15.D2.A2; 15.D2.D2	224
Clear paper jams in Tray 3 - 15.A3.yz; 15.12.A3; 15.12.D3	226
Clear paper jams in the heated pressure roller (HPR) - 13.xx.xx, 15.5x.xx, 66.Bx.xx, 17.B3.xx	229
Clear paper jams in the output bin - 15.E1.yz; 15.C1.Az	232
Clear paper jams in the duplexer - 15.D1.yz; 15.D2.yz; 15.C1.5z; 15.C1.8z; 15.C1.9z	234
Clear paper jams in the 3X550 trays - 15.A4.yz; 15.A5.yz; 15.A6.yz; 15.A9.yz; 15.37.yz; 15.38.yz; 15 ...	236
Clear paper jams in the 4,000 sheet HCI - 15.A7.yz; 15.A8.yz; 15.37.yz; 15.38.yz; 15.48.yz	238
Clear paper jams in the inner finisher (E77650dns, E77650zs, and E77660zs models only) - 15.51.yz; 1 ...	243
Clear staple jams in the inner finisher (E77650dns, E77650zs, E77660dns, E77660zs, E77660zts, P77940 ...	245
Clear paper jams in the floor standing finisher rear door (E77650z+, E77660z+, P77940dn+, P77950dn+ ...	247
Clear paper jams in the floor standing finisher front door (E77650z+, E77660z+, P77940dn+, P77950dn ...	249
Clear staple jams in the floor standing finisher (E77650z+, E77660z+, P77940dn+, P77950dn+, P77960dn ...	250
Improve print quality	254
Introduction	254
Check the cartridge status	254
Update the printer firmware	255
Change the print quality setting	255
Print from a different software program	255
Check paper and quality settings	255
Check grayscale and black settings	256
Adjust color settings (Windows)	256
Check paper and the printing environment	257
Step one: Use paper that meets HP specifications	257
Step two: Check the environment	257
Visually inspect the cartridge	258
Clean the printer	259
Print and interpret the Print Quality Report	259
Clean the printhead	259
Clean the rollers	260
Try a different print driver	260
Improve copy image quality	262
Check the scanner glass for dirt and smudges	262
Calibrate the scanner	263
Check the paper settings	264
Check the paper selection options	264
Check the image-adjustment settings	264
Optimize copy quality for text or pictures	265
Edge-to-edge copying	265
Improve scan image quality	266
Check the scanner glass for dirt and smudges	266
Check the resolution settings	267
Check the image-adjustment settings	268
Optimize scan quality for text or pictures	268
Check the output-quality settings	269
Clean the pickup rollers and separation pad in the document feeder	269
Improve fax image quality	272
Check the scanner glass for dirt and smudges	272
Check the send-fax resolution settings	273
Check the image-adjustment settings	274
Optimize fax quality for text or pictures	274
Check the error-correction settings	274
Check the fit-to-page setting	275
Clean the pickup rollers and separation pad in the document feeder	275
Send to a different fax machine	277
Check the sender's fax machine	277
Solve wired network problems	278
Introduction	278
Poor physical connection	278
The computer is unable to communicate with the printer	278
The printer is using incorrect link and duplex settings for the network	279
New software programs might be causing compatibility problems	279
The computer or workstation might be set up incorrectly	279
The printer is disabled, or other network settings are incorrect	279
Solve wireless network problems	280
Introduction	280
Wireless connectivity checklist	280
The printer does not print after the wireless configuration completes	281
The printer does not print, and the computer has a third-party firewall installed	281
The wireless connection does not work after moving the wireless router or printer	281
Cannot connect more computers to the wireless printer	282
The wireless printer loses communication when connected to a VPN	282
The network does not appear in the wireless networks list	282
The wireless network is not functioning	282
Reduce interference on a wireless network	283
Solve fax problems	284
Checklist for solving fax problems	284
What type of phone line are you using?	284
Are you using a surge-protection device?	284
Are you using a phone company voice-messaging service or an answering machine?	284
Does your phone line have a call-waiting feature?	285
Check fax accessory status	285
General fax problems	286
The fax failed to send	286
An Out of Memory status message displays on the printer control panel	286
Print quality of a photo is poor or prints as a gray box	286
You touched the Stop button to cancel a fax, but the fax was still sent	286
No fax address book button displays	286
Not able to locate the Fax settings in HP Web Jetadmin	286
The header is appended to the top of the page when the overlay option is enabled	286
A mix of names and numbers is in the recipients box	286
A one-page fax prints as two pages	286
A document stops in the document feeder in the middle of faxing	287
The volume for sounds coming from the fax accessory is too high or too low	287

Match case Limit results 1 per page

NOTE:

The Windows software installer installs the HP Smart Device Agent Base service. The ﬁle size is less

than 100 kb. Its only function is to check for printers connected via USB hourly. No data is collected. If a USB

printer is found, it then tries to locate a JetAdvantage Management Connector (JAMc) instance on the network. If

a JAMc is found, the HP Smart Device Agent Base is securely upgraded to a full Smart Device Agent from JAMc,

which will then allow printed pages to be accounted for in a Managed Print Services (MPS) account. The driver-

only web packs downloaded from

hp.com

for the printer and installed through the Add Printer wizard do not

install this service.

To uninstall the service, open the Control Panel, then select

Programs

Programs and Features

, then select

Add/Remove Programs

Uninstall a Program

to remove the service. The ﬁle name is

HPSmartDeviceAgentBase.

Mobile printing solutions

HP oﬀers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet,

smartphone, or other mobile device. To see the full list and to determine the best choice, go to

www.hp.com/

go/

MobilePrinting

NOTE:

Update the printer ﬁrmware to ensure all mobile printing and ePrint capabilities are supported.

●

Wi-Fi Direct (wireless models only, with HP Jetdirect 3000w NFC Wireless accessory installed)

●

Wireless Station (wireless models only, with HP Jetdirect 3000w NFC Wireless accessory or HP 2900nw

wireless print server installed)

●

HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with

HP Connected)

●

HP ePrint app (Available for Android and iOS)

●

HP ePrint software

●

Google Cloud Print

●

AirPrint

●

Android Printing

●

Windows 10 Printing

Printer dimensions

NOTE:

These values are subject to change. For current information, go to

www.hp.com/

support/

pwcolormfpE77650

, or

www.hp.com/

support/pwcolormfpE77660

, or

www.hp.com/

support/

pwcolorP77940mfp

, or

www.hp.com/

support/pwcolorP77950mfp

, or

www.hp.com/

support/

pwcolorP77960mfp

, or

www.hp.com/

support/pwcolorP77440mfp

Table 1-8

Dimensions for E75160dn, E77650dn, E77650z, E77660dn, E77660z models

Printer fully closed

Printer fully opened

Height

682 mm (26.9 in)

995 mm (39.2 in)

Depth

652 mm (25.7 in)

1027 mm (40.4 in)

Width

604 mm (23.8 in)

1530 mm (60.2 in)

Weight (with cartridges)

66.1 kg (145.7 lb)

ENWW

Printer speciﬁcations