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HP PageWide Managed Color P75250 User Guide - Page 135

Clean the rollers, Try a different print driver

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NOTE: There are sequential levels of cleaning. At the end of each level, the printer produces a Print Quality Report. If streaks appear in any of the color bars on the report, continue with the next level of cleaning. If the problem is solved, select Cancel. TIP: Number each of the Print Quality Report pages in order to track print-quality improvement. Clean the rollers If the Print Quality Report shows smearing, follow these steps to clean the rollers. Step one: Multifunction printers only-Clean the document feeder rollers 1. From the Home screen on the printer control panel, select Support Tools. 2. Open the following menus: ● Maintenance ● Calibration/Cleaning ● Clean Document Feeder Rollers 3. Select Clean Now to begin the cleaning process, and then follow the on-screen prompts. Step two: Resolve Smear 1. From the Home screen on the printer control panel, select Support Tools. 2. Open the following menus: ● Maintenance ● Calibration/Cleaning ● Resolve smear 3. Select Start to begin the cleaning process. This process will take up to three minutes as a page feeds slowly through the printer. Retain this page for further print-quality evaluation. Try a different print driver Try a different print driver when printing from a software program and the printed pages have unexpected lines in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts. Download any of the following drivers from the HP website: www.hp.com/support/pwcolorE75160 or www.hp.com/support/pwcolorP75250. HP PCL.6 driver HP PCL 6 driver HP PCL-6 V4 driver This product-specific print driver is for Windows XP 32 bit, Vista 32 bit, and Server 2008 32 bit operating systems. Not all features or page sizes are supported. This product-specific print driver is for Windows 7, 8, 8.1, 10, Server 2008 64 bit, Server 2008 R2, Server 2012, Server 2012 R2, and Server 2016 operating systems. This product-specific print driver is for Windows 7, 8, 8.1, 10, Server 2008 64 bit, Server 2008 R2, Server 2012, Server 2012 R2, and Server 2016 operating systems. ENWW Improve print quality 127

Section	Page
Printer overview	9
For more information:	9
Caution icons	10
Printer views	11
Printer front view	11
Printer back view and interface ports	12
Control-panel view	13
How to use the touchscreen control panel	15
Printer specifications	16
Technical specifications	16
Supported operating systems	17
Mobile printing solutions	19
Printer dimensions	20
Power consumption, electrical specifications, and acoustic emissions	21
Operating environment range	21
Printer hardware setup and software installation	22
Paper trays	23
For more information:	23
Load paper to Tray 1 (multipurpose tray)	24
Introduction	24
Tray 1 paper orientation	25
Use alternative letterhead mode	30
Enable Alternative Letterhead Mode by using the printer control-panel menus	30
Load paper to Tray 2	31
Introduction	31
Tray 2 and the 550-sheet trays paper orientation	33
Use alternative letterhead mode	37
Enable Alternative Letterhead Mode by using the printer control-panel menus	37
Load the 4,000-sheet high-capacity input (HCI) tray	38
Introduction	38
HCI paper orientation	40
Use alternative letterhead mode	41
Enable Alternative Letterhead Mode by using the printer control-panel menus	42
Load and print envelopes	43
Introduction	43
Print envelopes	43
Envelope orientation	43
Load and print labels	45
Introduction	45
Manually feed labels	45
Label orientation	46
Supplies, accessories, and parts	47
For more information:	47
Order supplies, accessories, and parts	48
Ordering	48
Supplies and accessories	48
Maintenance/long-life consumables (LLC)	48
Customer self-repair parts	49
Replace the cartridges	51
Introduction	51
Cartridge information	51
Remove and replace the cartridges	52
Replace the service fluid container	55
Introduction	55
Remove and replace the service fluid container	55
Print	59
For more information:	59
Print tasks (Windows)	60
How to print (Windows)	60
Automatically print on both sides (Windows)	60
Manually print on both sides (Windows)	61
Print multiple pages per sheet (Windows)	61
Select the paper type (Windows)	62
Additional print tasks	63
Print tasks (macOS)	64
How to print (macOS)	64
Automatically print on both sides (macOS)	64
Manually print on both sides (macOS)	64
Print multiple pages per sheet (macOS)	65
Select the paper type (macOS)	65
Additional print tasks	65
Store print jobs on the printer to print later or print privately	67
Introduction	67
Create a stored job (Windows)	67
Create a stored job (macOS)	68
Print a stored job	69
Delete a stored job	69
Delete a job that is stored on the printer	69
Change the job storage limit	69
Information sent to printer for Job Accounting purposes	70
Mobile printing	71
Introduction	71
Wi-Fi Direct and NFC Connect and Print	71
HP ePrint via email	72
HP ePrint software	73
AirPrint	73
Android embedded printing	73
Print from the USB port	75
Introduction	75
Enable the USB port for printing	75
Print USB documents	76
Manage the printer	77
For more information:	77
Advanced configuration with the HP Embedded Web Server (EWS)	78
Introduction	78
How to access the HP Embedded Web Server (EWS)	78
HP Embedded Web Server features	79
Information tab	79
General tab	80
Copy/Print tab	81
Scan/Digital Send tab	82
Fax tab	83
Troubleshooting tab	83
Security tab	84
HP Web Services tab	84
Networking tab	84
Other Links list	86
Configure IP network settings	87
Printer sharing disclaimer	87
View or change network settings	87
Rename the printer on a network	87
Manually configure IPv4 TCP/IP parameters from the control panel	88
Manually configure IPv6 TCP/IP parameters from the control panel	88
Link speed and duplex settings	89
Printer security features	90
Introduction	90
Security statements	90
Assign an administrator password	90
IP Security	91
Lock the formatter	91
Encryption support: HP High Performance Secure Hard Disks	91
Energy-conservation settings	92
Introduction	92
Set the sleep timer and configure the printer to use 2 watts or less of power	92
HP Web Jetadmin	93
Software and firmware updates	94
Solve problems	95
For more information:	95
Customer support	96
Control panel help system	97
Restore factory settings	98
Introduction	98
Method one: Restore factory settings from the printer control panel	98
Method two: Restore factory settings from the HP Embedded Web Server (network-connected printers onl ...	98
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel	99
Change the “Very Low” settings	99
Order supplies	99
Printer does not pick up paper or misfeeds	101
Introduction	101
The printer does not pick up paper	101
The printer picks up multiple sheets of paper	103
Clear paper jams	107
Introduction	107
Paper jam locations	107
Auto-navigation for clearing paper jams	108
Experiencing frequent or recurring paper jams?	108
Clear paper jams in Tray 1 - 15.A1.yz; 15.D1.51; 15.D1.81; 15.D2.A1; 15.D2.D1	109
Clear paper jams in Tray 2 - 15.A2.yz; 15.D2.52; 15.D2.82; 15.D2.A2; 15.D2.D2	112
Clear paper jams in Tray 3 - 15.A3.yz; 15.12.A3; 15.12.D3	114
Clear paper jams in the output bin - 15.E1.yz; 15.C1.Az	118
Clear paper jams in the duplexer - 15.D1.yz; 15.D2.yz; 15.C1.5z; 15.C1.8z; 15.C1.9z	119
Clear paper jams in the 3X550 trays - 15.A4.yz; 15.A5.yz; 15.A6.yz; 15.A9.yz; 15.37.yz; 15.38.yz; 15 ...	121
Clear paper jams in the 4,000 sheet HCI - 15.A7.yz; 15.A8.yz; 15.37.yz; 15.38.yz; 15.48.yz	124
Improve print quality	129
Introduction	129
Check the cartridge status	129
Update the printer firmware	130
Change the print quality setting	130
Print from a different software program	130
Check paper and quality settings	130
Check grayscale and black settings	131
Adjust color settings (Windows)	131
Check paper and the printing environment	132
Step one: Use paper that meets HP specifications	132
Step two: Check the environment	132
Visually inspect the cartridge	133
Clean the printer	134
Print and interpret the Print Quality Report	134
Clean the printhead	134
Clean the rollers	135
Try a different print driver	135
Solve wired network problems	137
Introduction	137
Poor physical connection	137
The computer is unable to communicate with the printer	137
The printer is using incorrect link and duplex settings for the network	138
New software programs might be causing compatibility problems	138
The computer or workstation might be set up incorrectly	138
The printer is disabled, or other network settings are incorrect	138

Match case Limit results 1 per page

NOTE:

There are sequential levels of cleaning. At the end of each level, the printer produces a Print

Quality Report. If streaks appear in any of the color bars on the report, continue with the next level of

cleaning. If the problem is solved, select

Cancel

TIP:

Number each of the Print Quality Report pages in order to track print-quality improvement.

Clean the rollers

If the Print Quality Report shows smearing, follow these steps to clean the rollers.

Step one: Multifunction printers only—Clean the document feeder rollers

From the Home screen on the printer control panel, select

Support Tools

Open the following menus:

●

Maintenance

●

Calibration/Cleaning

●

Clean Document Feeder Rollers

Select

Clean Now

to begin the cleaning process, and then follow the on-screen prompts.

Step two: Resolve Smear

From the Home screen on the printer control panel, select

Support Tools

Open the following menus:

●

Maintenance

●

Calibration/Cleaning

●

Resolve smear

Select

Start

to begin the cleaning process.

This process will take up to three minutes as a page feeds slowly through the printer. Retain this page for

further print-quality evaluation.

Try a diﬀerent print driver

Try a diﬀerent print driver when printing from a software program and the printed pages have unexpected lines

in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts.

Download any of the following drivers from the HP website:

www.hp.com/

support/pwcolorE75160

www.hp.com/

support/pwcolorP75250

HP PCL.6 driver

This product-speciﬁc print driver is for Windows XP 32 bit, Vista 32 bit, and Server 2008 32

bit operating systems. Not all features or page sizes are supported.

HP PCL 6 driver

This product-speciﬁc print driver is for Windows 7, 8, 8.1, 10, Server 2008 64 bit, Server

2008 R2, Server 2012, Server 2012 R2, and Server 2016 operating systems.

HP PCL-6 V4 driver

This product-speciﬁc print driver is for Windows 7, 8, 8.1, 10, Server 2008 64 bit, Server

2008 R2, Server 2012, Server 2012 R2, and Server 2016 operating systems.

ENWW

Improve print quality

127