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HP PageWide XL 3900 User Guide - Page 69

Paper jam in the scanner (MFP only), Remove the paper.

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8. Wait until the printer is ready for paper. 9. The printer resumes the job and automatically reprints any lost pages. However, you should check that all pages of the job have been printed. Paper jam in the scanner (MFP only) 1. Empty the top stacker. 2. Pull out the top stacker. 3. There is a small lever at the rear left of the scanner. Slide the lever up and open the scanner cover. 4. Remove the paper. 5. Make sure there is no paper left in the scanner (insert your hand). ENWW Paper jam 63

Section	Page
Introduction	7
Welcome to your printer	8
Safety precautions	8
General safety guidelines	8
Electrical shock hazard	9
Heat hazard (Asia-Pacific and Japan only)	9
Fire hazard	10
Mechanical hazard	10
Light radiation hazard	10
Heavy paper hazard	11
Ink handling	11
Warnings and cautions	11
Warning labels	11
Main components	13
Front view	13
Rear view	13
Front panel	14
Printer alerts	15
Dim mode	17
Sleep mode	17
Change the language of the front-panel display	17
Change system options	17
HP Utility	18
Embedded Web Server	19
Turn the printer on and off	20
Internal prints	21
Preparing your printer	21
Connect the printer to your network	22
Modify network configuration	22
Connect a computer to the printer by network (Windows)	22
Uninstall the printer software (Windows)	23
Connect a computer to the printer by network (Mac OS X)	23
Uninstall the printer software (Mac OS X)	24
Configure your connectivity	24
Verify printer connection to HP	25
Configure the Customer Involvement Program and other printer services	25
Configure email printing through HP Connected	25
Configure firmware updates	26
Configure a scan-to-network or scan-to-FTP folder (MFP only)	26
Example: Create a scan-to-network folder under Windows	28
Example: Create a scan-to-network folder under Mac OS	30
Configure the email server	31
Configure the email address book (MFP only)	32
Email lookup	32
Information needed before starting	32
Address book setup	32
Turn usage information on and off	34
Turn email notifications on and off	34
Control access to the printer	34
Front-panel security settings	34
Embedded Web Server security settings	35
Embedded Web Server access control	36
Sign-in methods	36
Device user accounts	37
Sign-in and permissions policies	37
Require account ID	39
Drivers	39
Specific Windows drivers	39
Universal Windows driver	39
Universal Windows driver configuration tool	40
Mac OS drivers	40
Set Windows driver preferences	40
Accessibility	41
Front panel	41
Embedded Web Server	41
Other sources of information	41
Paper handling	42
General information and tips	43
Supported paper types	44
Supported HP papers	44
Other supported paper types	45
Paper status	46
Load paper	46
Unload paper	50
Paper options	51
Store paper	51
Cannot load paper	52
Protect a paper type	52
Paper jam	52
Paper jam in a drawer	53
Paper jam in the paper access front cover	56
Paper jam in the belts	57
Paper jam in the top stacker	60
Paper jam in the folder input (HP F60, HP F70, and HP PageWide XL folders)	63
Paper jam in the no-fold tray (HP F60, HP F70, and HP PageWide XL folders)	64
Paper jam on the fan-folding path (HP F60, HP F70, and HP PageWide XL folders)	65
Paper jam between the fan fold and cross-folding path	66
Paper jam on the cross-folding path (HP F60, HP F70, and HP PageWide XL folders)	66
Paper jam in the high-capacity stacker	67
Paper jam in the scanner (MFP only)	69
Ink system	71
Ink cartridges	72
Ink cartridge part numbers	73
Replace ink cartridges on the fly	73
Replace ink cartridges from the front panel	73
Ink cartridge maintenance	75
Ink cartridge troubleshooting	75
Print bar	75
Printhead part number	77
Replace printheads	77
Printhead maintenance	83
Printhead troubleshooting	83
Cleaning container	83
Cleaning container part number	84
Replace the cleaning container	84
Cleaning container troubleshooting	85
Maintenance cartridge	86
Maintenance cartridge part number	86
Replace the maintenance cartridge	86
Maintenance cartridge troubleshooting	88
Safe mode	89
Networking	90
Introduction	91
Control network protocols	91
Enable or disable network protocols	91
Front-panel menu items	91
Link configuration methods	95
Troubleshooting	95
IO Configuration page	96
Reset network parameters	96
Link troubleshooting	96
Communication failures between computer and printer	97
Cannot access the Embedded Web Server	98
Cannot access the printer from the HP Utility	98
Print jobs take too much time to be received by the printer	99
Sending a job to print	100
Print from the driver	101
Check and change main driver settings	101
Job storage and PIN printing	103
Print from a USB flash drive	104
Print by email (HP ePrint)	105
Select print quality	106
Queue management	108
Job queue introduction	109
Job queue actions	110
Pause the job queue	110
Reprint	110
Print next	110
Print now	111
See job details	111
Roll policies	111
Solve paper mismatch	112
Solve output mismatch	112
Job queue options	113
Default printing preferences	113
Job deletion	113
Job queue in the Embedded Web Server	114
Scanning and copying (MFP only)	115
Quicksets	116
Factory quicksets	116
User quicksets	116
Scanning	116
Copying	121
Scanner preferences	126
Scanner troubleshooting	126
Random vertical lines	126
Wrinkles or folds	127
Line discontinuities	128
Small color differences between adjacent CIS modules	129
Variable line thickness or missing lines	130
Inaccurately reproduced colors	130
Color fringing	131
Vibration	131
Incorrect paper advance, skew during scanning, or horizontal wrinkles	132
Vertical black band 20 cm wide	133
Scanner damages some originals	133
Object replication (ghosting)	134
Clipping or incorrect scale factor when down-scaling in copies and prints	134
Incorrect edge detection, mostly when scanning tracing paper	135
Copied or scanned image is very skewed	135
Cannot access the network folder or HP SmartStream (if installed as an accessory)	135
Scanning to file is slow	136
Copying blueprints with low contrast and dirty blue areas	136
To improve thin lines with low contrast at low resolution	136
Scanner diagnostic plot	137
Prepare the printer and the paper to print the diagnostic sheet	137
Visual check for errors while printing the diagnostic sheet	137
Scan or copy the diagnostic plot	138
Monitor calibration	138
Save the diagnostic plot for future use	139
Collection and finishing	140
Top stacker	141
HP folders	142
HP F60, HP F70, and HP PageWide Folders	142
Submitting a job to the folder	143
Folder status	145
Folder status LED	146
Folding styles	146
Tab applicator (HP F60, HP F70, and HP PageWide XL folders only)	150
Block title	150
Offline folding (HP F60, HP F70, and HP PageWide XL folders only)	150
Troubleshooting	151
How to improve productivity	151
Print quality	152
General printing advice	153
Optimize print quality app	153
Print diagnostic plot	154
Check and recover print bar	154
Calibrate print bar	155
Calibration procedure	155
Select all	156
Advanced options	156
Enhanced printhead recovery	157
Page length accuracy	157
Manual printhead alignment	158
Maintenance	159
Check printer status	160
Clean the exterior of the printer	160
Move or store the printer	160
Move or store the folder	161
Clean the scanner’s glass plate (MFP only)	161
Replace the scanner’s glass plate (MFP only)	163
Calibrate the scanner (MFP only)	166
Replace the folder’s tab reel	167
Update the firmware	171
Automatic firmware updates	172
Manual firmware updates	172
Secure File Erase	173
Disk Wipe	173
Accessories	174
How to order	174
List of accessories	174
Non-HP accessories	175
Install	175
Configure	175
When you need help	176
Request support	177
Customer Self-Repair	177
Service information	177
Retrieving printer usage information	178
Get printer usage and accounting information	179
Get usage information	179
Get detailed job accounting information	181
Printer specifications	183
Functional specifications	184
Physical specifications	185
Memory specifications	185
Power specifications	185
Environmental specifications	185
Acoustic specifications	186
Speed specifications (Lines/Fast mode)	186
Front-panel error messages	187
Glossary	188