HP Pavilion 15-bc300 Maintenance and Service Guide - Page 6

Recommended materials and equipment

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34

Packaging and transporting guidelines

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35

5

Removal and replacement procedures for authorized service provider parts

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36

Component replacement procedures

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36

Preparation for disassembly

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36

Base enclosure

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36

Battery

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38

Hard drive

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41

Solid-state drive (M.2)

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43

Memory module

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44

WLAN module

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46

Heat sink

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47

PCH heat sink

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49

USB board

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51

Touchpad

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52

Fan assembly

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54

System board

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55

RTC battery

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58

Power connector

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59

Display assembly

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60

Power button board

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67

Speakers

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68

Top cover with keyboard

...................................................................................................................

69

6

Using Setup Utility (BIOS)

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70

Starting Setup Utility (BIOS)

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70

Updating Setup Utility (BIOS)

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70

Determining the BIOS version

...........................................................................................................

70

Downloading a BIOS update

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71

7

Using HP PC Hardware Diagnostics

................................................................................................................

72

Using HP PC Hardware Diagnostics Windows (select products only)

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72

Downloading HP PC Hardware Diagnostics Windows

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72

Downloading the latest HP PC Hardware Diagnostics Windows version

.......................

73

Downloading HP Hardware Diagnostics Windows by product name or number

(select products only)

.....................................................................................................

73

Installing HP PC Hardware Diagnostics Windows

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73

Using HP PC Hardware Diagnostics UEFI

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73

Starting HP PC Hardware Diagnostics UEFI

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74

vi

Section	Page
Product description	9
Model numbers: 15-bc300~15-bc399	9
Model numbers: 15-bc400~15-bc499	12
Model numbers: 15-bc500~15-bc599	15
Model numbers: 15-dp0000~15-dp0099	18
Getting to know your computer	22
Right side	22
Left side	23
Display	24
Keyboard area	25
Touchpad	25
Lights	26
Button and speaker	27
Special keys	28
Bottom	29
Rear	29
Labels	30
Illustrated parts catalog	32
Computer major components	32
Display assembly subcomponents	36
Miscellaneous parts	37
Removal and replacement procedures preliminary requirements	39
Tools required	39
Service considerations	39
Plastic parts	39
Cables and connectors	39
Drive handling	40
Workstation guidelines	40
Electrostatic discharge information	40
Generating static electricity	41
Preventing electrostatic damage to equipment	41
Personal grounding methods and equipment	42
Grounding the work area	42
Recommended materials and equipment	42
Packaging and transporting guidelines	43
Removal and replacement procedures for authorized service provider parts	44
Component replacement procedures	44
Preparation for disassembly	44
Base enclosure	44
Battery	46
Hard drive	49
Solid-state drive (M.2)	51
Memory module	52
WLAN module	54
Heat sink	55
PCH heat sink	57
USB board	59
Touchpad	60
Fan assembly	62
System board	63
RTC battery	66
Power connector	67
Display assembly	68
Power button board	75
Speakers	76
Top cover with keyboard	77
Using Setup Utility (BIOS)	78
Starting Setup Utility (BIOS)	78
Updating Setup Utility (BIOS)	78
Determining the BIOS version	78
Downloading a BIOS update	79
Using HP PC Hardware Diagnostics	80
Using HP PC Hardware Diagnostics Windows (select products only)	80
Downloading HP PC Hardware Diagnostics Windows	80
Downloading the latest HP PC Hardware Diagnostics Windows version	81
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)	81
Installing HP PC Hardware Diagnostics Windows	81
Using HP PC Hardware Diagnostics UEFI	81
Starting HP PC Hardware Diagnostics UEFI	82
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive	82
Downloading the latest HP PC Hardware Diagnostics UEFI version	82
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)	82
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)	83
Downloading Remote HP PC Hardware Diagnostics UEFI	83
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version	83
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number	83
Customizing Remote HP PC Hardware Diagnostics UEFI settings	83
Backing up, restoring, and recovering	85
Backing up information and creating recovery media	85
Using Windows tools	85
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)	85
Restoring and recovery	86
Restoring, resetting, and refreshing using Windows tools	86
Recovering using HP Recovery media	86
Changing the computer boot order	86
Specifications	87
Computer specifications	87
39.6 cm (15.6 in.) display specifications	88
Hard drive specifications	88
M.2 PCIe solid-state drive specifications	90
M.2 SATA solid-state drive specifications	91
Power cord set requirements	92
Requirements for all countries	92
Requirements for specific countries and regions	93
Recycling	95

HP Pavilion 15-bc300 Maintenance and Service Guide - Page 6

Removal and replacement procedures for authorized service provider parts, Using Setup Utility BIOS

Page 6 highlights