HP Pavilion a800 Getting Started Guide - Page 103

Hardware Installation

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Hardware Installation Symptom Problem A new device is not recognized as part of the system. Device driver is not installed. New device does not work. Device connector is not seated or connected properly. Cable(s) of new external device are loose, or power cables are unplugged. Power switch of new device is not turned on. When the system advised you of changes to the configuration, you did not accept them. A Plug and Play card may not automatically configure when added if the default configuration conflicts with other devices. Cannot install new device driver. Solution Install the device driver from the CD or diskette provided with the device, or download and install the driver from the device manufacturer's Web site. You may need an updated driver for Windows XP. Contact the device vendor directly for an update. For HP peripherals, visit the HP Web site. Refer to the Warranty and Support Guide for details. Ensure that the device is properly and securely connected and that the pins in the connector are not bent down. Ensure that all cables are properly and securely connected and that the pins in the cable or connector are not bent. Turn off the PC, turn on the external device, and then turn on the PC to integrate the device with the PC system. Restart the PC, and follow the instructions for accepting the changes. Deselect the automatic settings in the operating system for the card, and choose a basic configuration that doesn't cause a resource conflict. You can also reconfigure or disable devices to resolve the resource conflict. You must be logged in as the computer administrator to install or uninstall a device driver. To switch users, click Start, click Log Off, and then click Switch User; choose the computer administrator user. (The computer administrator is usually the user Owner.) Troubleshooting 97

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Troubleshooting
97
Hardware Installation
Symptom
Problem
Solution
Device driver is not
installed.
Install the device driver from the CD or diskette provided
with the device, or download and install the driver from the
device manufacturer’s Web site.
You may need an updated driver for Windows XP. Contact
the device vendor directly for an update.
For HP peripherals, visit the HP Web site. Refer to the
Warranty and Support Guide
for details.
Device connector is not
seated or connected
properly.
Ensure that the device is properly and securely connected
and that the pins in the connector are not bent down.
Cable(s) of new external
device are loose, or power
cables are unplugged.
Ensure that all cables are properly and securely connected
and that the pins in the cable or connector are not bent.
Power switch of new device
is not turned on.
Turn off the PC, turn on the external device, and then turn
on the PC to integrate the device with the PC system.
When the system advised
you of changes to the
configuration, you did not
accept them.
Restart the PC, and follow the instructions for accepting the
changes.
A new device is not
recognized as part of the
system.
A Plug and Play card may
not automatically configure
when added if the default
configuration conflicts with
other devices.
Deselect the automatic settings in the operating system for
the card, and choose a basic configuration that doesn’t
cause a resource conflict.
You can also reconfigure or disable devices to resolve the
resource conflict.
New device does
not work.
Cannot install new device
driver.
You must be logged in as the computer administrator to
install or uninstall a device driver. To switch users, click
Start
, click
Log Off
, and then click
Switch User
; choose
the computer administrator user. (The computer
administrator is usually the user
Owner
.)