HP Pavilion dm1-4000 HP Pavilion dm1 Entertainment PC - Maintenance and Servic
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- HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 1
HP Pavilion dm1 Entertainment PC Maintenance and Service Guide - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 2
and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 4
iv Safety warning notice - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 5
...9 Keys ...11 Lights ...12 TouchPad ...13 Front ...13 Left side ...14 Right side ...15 Bottom ...16 3 Illustrated parts catalog ...17 Service tag ...17 Computer major components ...19 Display assembly subcomponents ...23 Mass storage devices ...25 Miscellaneous parts ...26 Sequential part number - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 6
in Setup Utility 77 Exiting Setup Utility ...77 Updating the BIOS ...77 Determining the BIOS version 78 Downloading a BIOS update 78 Using System Diagnostics ...79 6 Specifications ...81 Computer specifications ...81 11.6-inch display specifications ...82 Hard drive specifications ...83 vi - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 7
90 Create a system restore point 91 Restore to a previous date and time 91 8 Power cord set requirements ...93 Requirements for all countries ...93 Requirements for specific countries and regions 94 9 Recycling ...97 Index ...99 vii - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 8
viii - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 9
1 Product description Category Product Name Processors Chipset Graphics Panel Description Computer models equipped with an AMD® processor HP Pavilion dm1 Entertainment PC √ AMD® E450 1.65-GHz processor (1.0-MB L2 cache, √ 1333-MHz, dual core, 18 W) AMD E300 1.30-GHz processor (1.0-MB L2 cache - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 10
35-cm (2.5-in) hard drives in 9.5-mm (. √ 37-in) and 7.0-mm (.28-in) thicknesses Customer-accessible √ Serial ATA (SATA) √ Supports Accelerometer hard drive protection √ Supports the following hard drives: √ ● 640-GB, 5400-rpm, 9.5-mm ● 500-GB, 7200-rpm, 9.5-mm ● 500-GB, 5400-rpm, 9.5-mm - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 11
● 500-GB, 7200-rpm, 9.5-mm ● 500-GB, 5400-rpm, 9.5-mm ● 320-GB, 7200-rpm, 9.5-mm and 7.0-mm ● 320-GB, 5400-rpm, 9.5-mm and 7.0-mm Supports the following solid-state drives (SSD): √ ● 6.35-cm (2.5-in) 160-GB ● 6.35-cm (2.5-in) 128-GB Optical drive External USB optical drive (computer USB ports - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 12
hs2340 HSPA+ Mobile Broadband √ Module External media Push-push insertion/removal √ card HP Multi-Format Digital Media Reader supports the √ following digital card formats: ● MultiMediaCard ● Secure Digital (SD) Card ● Secure Digital High-Capacity (SDHC) Card ● Secure Digital Extended Capacity - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 13
Smart AC adapters: √ ● 65-W PFC RC V EM 3-wire HP Smart AC adapter (for use only in India) ● 65-W PFC RC V 3-wire HP Smart AC adapter (for use in all countries and regions except India) Supports the following batteries: √ ● 6-cell, 55-Whr, 2.55-Ah Li-ion battery ● 3-cell, 28-Whr, 2.55-Ah Li-ion - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 14
Category Description Serviceability End-user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Memory modules (2) ● SIM (select models only) ● Solid-state drive ● WLAN module ● WWAN module (select models only) End-user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Memory module - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 15
2 External component identification Display Item (1) (2) (3) (4) Component Description Internal display switch Turns off the display or initiates Sleep if the display is closed while the power is on. NOTE: The display switch is not visible from the outside of the computer. WLAN antennas (2)* - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 16
, refer to the section of the Regulatory, Safety and Environmental Notices that applies to your country or region. These notices are located in Help and Support. 8 Chapter 2 External component identification - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 17
Buttons Buttons 9 - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 18
turn off the computer. To learn more about your power settings, select Start > Control Panel > System and Security > Power Options, or refer to the HP Notebook Reference Guide. For computer models equipped with an AMD processor: ● When the computer is off or in Hibernation, press the button to open - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 19
Keys Item (1) (2) (3) (4) (5) Component esc key fn key Windows logo key Windows applications key Action keys Description Displays system information when pressed in combination with the fn key. Displays system information when pressed in combination with the esc key. Displays the Windows Start - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 20
Lights Item (1) (2) (3) (4) (5) Component Power light Mute light Wireless light Caps lock light TouchPad light Description ● White: The computer is on. ● Blinking white: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. ● Amber: Computer sound is off. ● Off: - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 21
TouchPad Item (1) (2) (3) (4) (5) Front Component TouchPad light TouchPad on/off button TouchPad zone Left TouchPad button Right TouchPad button Component Speakers (2) Description ● On: The TouchPad is off. ● Off: The TouchPad is on. Turns the TouchPad on and off. Quickly double-tap the TouchPad - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 22
power. If a battery installed, the battery is fully charged. ● Amber: The computer is connected to external power and the battery is charging. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. NOTE: For information on HP 3D DriveGuard, refer to the HP Notebook Reference Guide. - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 23
(headphone) jack Audio-in (microphone) jack USB 2.0 ports (2) External monitor port RJ-45 (network) jack Description Supports the following digital card formats: ● MultiMediaCard ● SD Card ● Secure Digital High-Capacity (SDHC) Card ● Secure Digital Extended Capacity (SDxC) Card Produce sound when - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 24
bay SIM slot (select models only) Battery/service door latch Vent Service door Description Holds the battery. Supports a wireless subscriber identity module (SIM). The SIM slot is located inside the battery bay. Releases the battery from the battery bay. Enables airflow to cool internal components - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 25
3 Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. Item (1) Description Product name Function This is the product name affixed to the front of the computer. Service tag 17 - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 26
components. The part number helps a service technician to determine what components and parts are needed. This number describes the duration of the warranty period for the computer. This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. 18 Chapter - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 27
Computer major components Computer major components 19 - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 28
in France 659500-051 For use in Germany 659500-041 For use in Greece 659500-DJ1 For use in Hungary 659500-211 For use in India 659500-D61 For use in Israel 659500-BB1 For use in Italy 659500-061 For use in Japan 659500-291 For use in Latin America - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 29
use only with computers equipped with an Intel processor (11) RTC battery: For use only with computer models equipped with WWAN compatibility For ) Memory modules (2, PC3, 10600, 1333-MHz): 4 GB 2 GB (13) HP hs2340 HSPA+ Mobile Broadband Module WWAN module (14) WLAN module: For use with - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 30
2×2 b/g/n wireless LAN + Bluetooth (BT 4.0 + HS support) combo (for use only with computer models equipped with 25 for more Hard Drive Hardware Kit information. Service door (includes two rubber feet and shielding): In Battery: 6-cell, 55-Whr, 2.55-Ah Li-ion battery 646757-001 3-cell, 28-Whr, 2.55- - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 31
Display assembly subcomponents Item (1) (2) (3a) (3b) (4) Component Display bezel Webcamera module Display Hinge Kit,includes: Left and right hinges Left and right hinge brackets Display panel: 11.6-in, LED, HD, BrightView SVA display panel Spare part number 659497-001 659516-001 659499-001 - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 32
Item (5) (6) (7) Component Spare part number 11.6-in, LED, BrightView SVA display panel 659506-001 Display Cable Kit (includes display panel cable and webcamera module cable) 659498-001 Wireless Antenna Kit (includes left and right WLAN antenna cables and transceivers and left and right WWAN - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 33
Mass storage devices Item (1) (2) Component Spare part number Hard drive (does not include the hard drive bracket, connector cable, isolators, or screws): 640-GB, 5400-rpm, SATA, 7.0-mm 603785-001 500-GB, 7200-rpm, SATA, 7.0-mm 634925-001 320-GB, 7200-rpm, SATA, 7.0-mm 634862-002 and - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 34
-Layer Combo Drive Spare part number 659941-001 659940-001 Miscellaneous parts Component Spare part number HP Smart AC adapter: 65-W PFC RC V EM 3-wire HP Smart AC adapter (for use only in India) 609948-001 65-W PFC RC V 3-wire HP Smart AC adapter (for use in all countries and regions except - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 35
, black, 1.83-m) Power cord for use in India (3-pin, black, 1.83-m) RTC battery for use only with computer models without WWAN capability Broadcom processor) HP Smart AC Adapter RC V 3-wire (for use in all countries and regions except India) HP Smart AC Adapter RC V EM 3-wire (for use only in India) - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 36
; SATA, 7.0-mm) (for use only with computer models equipped with an AMD processor) 3-cell, 28-Whr, 2.55-Ah Li-ion battery 6-cell, 55-Whr, 2.55-Ah Li-ion battery Atheros Maryann WB225 1x1 802.11 b/g/n BT Combo Broadcom BCM94313HMGBLP1 Valentine 802.11 b/g/n 1x1 Combo HMC Wireless Antenna Kit (inclues - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 37
Keyboard in charcoal finish for use in India (includes keyboard cable) Keyboard in charcoal Czech Republic and Slovenia (includes keyboard cable) Service door in charcoal finish for use only with TouchPad button board (includes cable) RTC battery for use only with computer models equipped with - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 38
Spare part number 669299-001 669300-001 669426-001 671685-001 675097-001 Description 500-GB, 5400-rpm hard drive for use only with computer models equipped with an AMD processor and with WWAN capability (does not include bracket, connector cable, isolators, or screws; SATA, 7.0-mm) 640-GB, 5400-rpm - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 39
plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 40
work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy. CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 41
CAUTION: A product can be degraded by as little as 700 V. Event Walking across carpet Walking across vinyl floor Motions of bench worker Removing DIPS from plastic tube Removing DIPS from vinyl tray Removing DIPS from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box Typical - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 42
work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly and input signals before inserting or removing connectors or test equipment. 34 Chapter 4 Removal and replacement procedures - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 43
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 44
on the service tag. The battery must be removed to access the service tag. See Battery on page 38 for battery removal procedures. product. This number provides specific information about the product's hardware components. The part number helps a service technician determine what components and - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 45
used to locate documents, drivers, and support for the computer. Computer feet The computer feet are adhesive-backed rubber pads. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below. The feet (1) that attach to the service - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 46
then unplugging the AC adapter from the computer. Remove the battery: 1. Slide the battery/service door latch (1) to release the battery. 2. Pivot the front edge of the battery (2) up and back. 3. Remove the battery from the computer. To insert the battery: 1. Align the tabs on the rear edge of the - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 47
power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 38). Remove the SIM: 1. Press in on the SIM (1) to release it from the SIM slot. 2. Remove the SIM (2) from the SIM - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 48
by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 38). 5. Remove the service door (see WLAN module on page 43). Remove the display panel: 1. Turn the computer right-side up, with the front toward - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 49
from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 38). 5. Remove the display bezel (see Display panel on page 40). 6. Remove the display panel (see Display panel on page 40). Remove - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 50
2. Disconnect the webcamera module cable (2) from the webcamera module. 3. Remove the webcamera module. Reverse this procedure to install the webcamera module. 42 Chapter 4 Removal and replacement procedures - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 51
message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Shut down the the battery (see Battery on page 38). Remove the WLAN module: 1. Slide the battery/service door latch (1) to release the service door. - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 52
door toward the front of the computer (2), and then lift the door to remove it (3). 3. Remove the service door. The service door is available using spare part numbers 659503-001 (in charcoal finish for use with computer models equipped with an AMD processor) or 659504-001 ( - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 53
6. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: WLAN modules are designed with a notch (4) to prevent incorrect insertion into the memory module slot. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 54
, remove the module to restore device functionality, and then contact technical support. Before removing the WWAN module, follow these steps: 1. Shut down the AC adapter from the computer. 4. Remove the battery (see Battery on page 38). 5. Remove the service door (see WLAN module on page 43). Remove - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 55
3. Remove the WWAN module by pulling the module away from the slot at an angle (3). NOTE: WWAN modules are designed with a notch (4) to prevent incorrect insertion into the WWAN module slot. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 56
power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 38). 5. Remove the service door (see WLAN module on page 43). Remove the RTC battery: NOTE: Steps 1 and 2 apply to computer models with WWAN capability. See step 3 for RTC - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 57
3. Use a thin, non-conductive tool to remove the RTC battery from the socket on the system board. Reverse this procedure to install the RTC battery on computer models with WWAN capability. When installing the RTC battery, make sure the "+" sign faces up. Component replacement procedures 49 - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 58
by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 38). 5. Remove the service door (see WLAN module on page 43). Remove the hard drive: 1. Disconnect the hard drive connector cable (1) from the system - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 59
4. Slide the hard drive (4) up and to left at an angle and out of the hard drive bay. 5. If it is necessary to replace the connector cable (1), the screws (2), the bracket (3), or the isolators (4), remove and replace the components. The bracket, connector cable, isolators, and screws are available - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 60
by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 38). 5. Remove the service door (see WLAN module on page 43). Remove the memory module: 1. Spread the retaining tabs (1) on each side of the memory - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 61
2. Remove the memory module (2) by pulling it away from the slot at an angle. Computer models equipped with an AMD processor have two memory modules, as shown in the following illustration: Computer models equipped with an Intel processor have one memory module, as shown in the following - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 62
Greece 659500-DJ1 For use in Hungary 659500-211 For use in India 659500-D61 For use in Israel 659500-BB1 For use in Italy unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 38). 5. Remove the service door (see WLAN module on page 43). Remove the keyboard - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 63
3. Remove the rear corner covers (3). The rear corner covers are included in the Rubber Kit, spare part number 664996-001. 4. Remove the three Phillips PM2.0×5.7 screws that secure the keyboard to the computer. 5. Rest and secure the computer on its right side. 6. Partially open the computer. - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 64
7. Insert a screwdriver or similar thin tool into the keyboard release opening, and then press on the back of the keyboard until the keyboard disengages from the computer. 8. Turn the computer right-side up with the front toward you. 9. Lift the rear edge of the keyboard (1), and then swing the - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 65
by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 38). 5. Remove the service door (see WLAN module on page 43). 6. Remove the rear covers (see Keyboard on page 53). Remove the display assembly - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 66
3. Release the display panel cable (4) from the clip built into the base enclosure. 4. Remove the two Phillips PM2.0×5.7 screws (1) that secure the display assembly to the computer. 58 Chapter 4 Removal and replacement procedures - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 67
5. Remove the display assembly (2). NOTE: See Display panel on page 40 and Webcamera module on page 41 for display bezel, display panel, and webcamera module removal procedures. 6. If it is necessary to replace the hinges: a. Remove the display assembly. b. Remove the display bezel. c. Remove the - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 68
e. Remove the hinges (2). The hinges are available in the Display Hinge Kit, spare part number 659499-001. 7. If it is necessary to replace the display panel cable: a. Remove the display assembly. b. Remove the display bezel. c. Remove the display panel. d. Remove the left display hinge. e. Release - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 69
g. Remove the display panel cable (3). The display panel cable is available in the Display Cable Kit, spare part number 659498-001. 8. If it is necessary to replace the wireless antenna cables and transceivers: a. Remove the display assembly. b. Remove the display bezel. c. Remove the display panel. - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 70
by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 38). 5. Remove the service door (see WLAN module on page 43). 6. Remove the keyboard (see Keyboard on page 53). 7. Remove the display assembly (see - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 71
When replacing the top cover, be sure that the TouchPad button board and cable (see TouchPad button board on page 66) and speakers (see Speakers on page 64) are removed from the defective top cover and installed on the replacement top cover. Remove the top cover: 1. Close the computer. 2. Turn the - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 72
7. Remove the four Phillips PM2.5×7.0 screws that secure the top cover to the computer. 8. Lift the rear edge of the top cover (1) until the left and right sides disengage from the base enclosure. 9. Remove the top cover (2). Reverse this procedure to install the top cover. Speakers Description - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 73
unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 38), and then remove the following components: a. Service cover (see WLAN module on page 43) b. Keyboard (see Keyboard on page 53) c. Top cover (see Top cover - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 74
unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 38), and then remove the following components: a. Service cover (see WLAN module on page 43) b. Keyboard (see Keyboard on page 53) c. Top cover (see Top cover - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 75
from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 38). 5. Remove the WLAN module (see WLAN module on page 43). 6. Remove the WWAN module (see WWAN module (select models only) on - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 76
● Power connector cable (see Power connector cable on page 68) ● Fan (see Fan on page 70) ● Heat sink (see Heat sink on page 71) Remove the system board: 1. Lift the left side of the system board (1) until it rests at an angle. 2. Remove the system board (2) by sliding it up and to the left at an - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 77
unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 38), and then remove the following components: a. Service cover (see WLAN module on page 43) b. Keyboard (see Keyboard on page 53) c. Top cover (see Top cover - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 78
unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 38), and then remove the following components: a. Service cover (see WLAN module on page 43) b. Keyboard (see Keyboard on page 53) c. Top cover (see Top cover - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 79
high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software requirements. Exhaust air is displaced through the ventilation grill located on the left - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 80
AC adapter from the computer. 4. Remove the battery (see Battery on page 38), and then remove the following components: a. Service cover (see WLAN module on page 43) b. a computer model equipped with an AMD processor and a graphics subsystem with discrete memory. Thermal paste is used on the processor - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 81
Reverse this procedure to install the heat sink. Component replacement procedures 73 - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 82
74 Chapter 4 Removal and replacement procedures - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 83
operating properly. Starting Setup Utility NOTE: An external keyboard or mouse connected to a USB port can be used with Setup Utility only if USB legacy support is enabled. To start Setup Utility, follow these steps: 1. Turn on or restart the computer, and then press esc while the "Press the ESC key - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 84
choose one of the following methods: ● To exit Setup Utility menus without saving your changes, press the esc key, and then follow the on-screen instructions. - or - Use the arrow keys to select Exit > Exit Discarding Changes, and then press enter. ● To save your changes and exit Setup Utility menus - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 85
of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Using Setup Utility 77 - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 86
, or disconnect any device, cable, or cord. 1. Select Start > Help and Support > Maintain. 2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download. 3. At the download area, follow these steps: a. Identify the BIOS update that is later than the - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 87
on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from Battery test-This test analyzes the condition of the battery. If the battery fails the test, contact HP support to report the issue and purchase a replacement battery - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 88
80 Chapter 5 Setup Utility (BIOS) and System Diagnostics - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 89
6 Specifications Computer specifications Metric U.S. Dimensions Width 29.16 cm 11.48 in Depth 2.15 cm 8.46 in Height (front to back) 2.11 to 3.19 cm 0.83 to 1.26 in Weight With 6-cell battery 1.60 kg 3.53 lb With 3-cell battery 1.46 kg 3.22 lb Input power Operating voltage and - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 90
11.6-inch display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character 0.197 mm 1366 × 768 RGB vertical stripe LED 80 × 25 2.0 W ±65° horizontal, ±50° vertical (typical) 82 Chapter 6 Specifications - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 91
Hard drive specifications *640-GB *500-GB *320-GB Dimensions Height 9.5 mm 9.5 mm hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. *250-GB 9.5 and 7.0 mm 100.4 mm 69.9 mm 110 g SATA 1.1 GB - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 92
84 Chapter 6 Specifications - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 93
and HP to your information ● Recovering a program or driver Restore In the event of hard drive that you can create using HP Recovery Manager. HP recommends that you use this this can be achieved using the HP Recovery partition (select models only the window. CAUTION: HP Recovery Manager (partition, or - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 94
flash drive after setting up the computer for the first time. NOTE: HP Recovery Manager allows the creation of only one set of recovery discs Programs > Security and Protection > HP Recovery Manager > HP Recovery Media Creation. 2. Follow the on-screen instructions. 86 Chapter 7 Backup and recovery - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 95
restore only the system that you have previously backed up. HP recommends that you use HP Recovery Manager to create either a set of recovery discs Software not provided with this computer must be downloaded from the manufacturer's Web site or reinstalled instructions. Performing a system restore 87 - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 96
boot order needs to be changed. 3. Press f9 at system bootup. 4. Select the optical drive or the flash drive. 5. Follow the on-screen instructions. Changing the computer boot order To change the boot order for recovery discs: 1. Restart the computer. 2. Press esc while the computer is restarting - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 97
Backing up and recovering your information It is very important to back up your files and keep any new software in a safe place. As you add new software and data files, continue to create backups on a regular basis. How completely you are able to recover your system depends on how recent your backup - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 98
and Security > Backup and Restore. 2. Follow the on-screen instructions to schedule and create a backup. NOTE: Windows includes the User Support for more information. Using Windows system restore points A system restore point allows you to save and name a snapshot of your hard drive at a specific - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 99
Panel > System and Security > System. 2. In the left pane, click System Protection. 3. Click the System Protection tab. 4. Follow the on-screen instructions. Restore to a previous date and time To revert to a restore point (created at a previous date and time), when the computer was functioning - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 100
92 Chapter 7 Backup and recovery - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 101
125 or 250 V ac, as required by the power system of each country or region. ● The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer. Requirements for all countries 93 - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 102
Requirements for specific countries and regions Country/region Argentina Australia Austria Belgium Brazil Canada Chile Denmark Finland France Germany India Israel Italy Japan The Netherlands New Zealand Norway The People's Republic of China Saudi Arabia Singapore South Africa South Korea Sweden - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 103
240 V ac, the flexible cord must be Type H05VV-F 3×0.75-/1.00-mm² conductor size, with plug BS 1363/A with BSI or ASTA marks. Requirements for specific countries and regions 95 - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 104
96 Chapter 8 Power cord set requirements - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 105
end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 106
98 Chapter 9 Recycling - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 107
battery removal 38 spare part numbers 22, 28, 38 battery bay 16 battery light 14 battery/service specifications 81 connectors, service considerations 31 D Digital Media Slot 15 display components 7 specifications graphics, product description 1 grounding guidelines 32 guidelines equipment 35 Index - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 108
25, 27, 28, 30, 50 specifications 83 hard drive bracket illustrated 26 left-side components 14 light components 12 lights battery 14 caps lock 12 hard drive 14 mute 12 guidelines 34 plastic parts, service considerations 31 pointing device, external media cards 4 graphics 1 hard drives 2 keyboard - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 109
jack 15 RTC battery removal 48 spare part numbers service tag 17, 36 serviceability, product description 6 SIM slot 16 SIM, removal 39 solid-state drive, spare part number 22, 25, 29, 30 Speaker Kit, spare part number 29, 64 speakers location 13 removal 64 spare part number 20, 29, 64 specifications - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 110
102 Index - HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 111
- HP Pavilion dm1-4000 | HP Pavilion dm1 Entertainment PC - Maintenance and Servic - Page 112
HP Pavilion dm1 Entertainment PC
Maintenance and Service Guide