HP Pavilion dv4-3100 HP Limited Warranty and Technical Support - 90 day - Nort - Page 10

Log on to our online services site at http://www.hp.com/support to find a variety of help sources to meet your needs: „ Access to drivers and product documentation: Find original product drivers, latest updates and software fixes, Limited Warranty information, and product documentation. „ Open an online service event with an HP Support Specialist: If you have an issue with your product, contact us online at http://www.hp.com/support for the fastest time to a solution. Free Pick-Up Warranty Service Available Monday-Friday If you are unable to resolve your problem using HP online services, call your local HP Technical Support Center (see Worldwide Phone Numbers booklet). A technical support specialist will help you diagnose the problem. If your portable computer needs a hardware repair that is covered under warranty, HP will deliver packaging, pick up the portable computer from your location, repair the computer, and deliver the repaired computer to the location of your choice. HP pays shipping costs. NOTE: If you choose your own courier, you assume the risk of loss or damage during shipping. Carry-In Warranty Service Available Monday-Friday Carry your product into any HP service partner for warranty repair. To locate the nearest HP service partner, call your local HP Technical Support Center (see Worldwide Phone Numbers booklet). HP Replaceable Parts Program HP products are designed with many customer self-repair (CSR) parts to minimize repair time and to allow for greater flexibility in performing defective parts replacement. If, during the diagnosis period, HP determines that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: 1) Parts for which customer self-repair is mandatory. If you request that HP replace these parts, you will be charged for the travel and labor costs of this service.* 2) Parts for which customer self-repair is optional. These parts are also designed for customer selfrepair. If, however, you require that HP replace them for you, this may be 6 Notebook Documentation Team Saved date: 8/2/2006 20:29:00 Part Number: 410837-001 Title: Notebook Products Subject: Commercial-SMB Limited Warranty and Technical Support