HP Pavilion dv4200 HP Pavilion dv4000 Notebook PC and Compaq Presario V4000 No - Page 10

Product Description 1.2 Resetting the Computer If the computer you are servicing has an unknown password, follow these steps to set a new password. These steps also clear CMOS: 1. Enter an incorrect password and press enter. 2. Repeat step 1 two more times. After the third entry of the incorrect password, the computer responds with a "System Disabled" message and provides an override password. 3. On another computer running Windows XP, download the unlock6.exe utility from the HP Channel Services Network (CSN) Web site at http://www.hp.com/partners/csn. Copy the unlock6.exe utility into the root directory (C:\ drive). 4. Access MS-DOS by clicking Start > All Programs > Accessories > Command Prompt. 5. Enter unlock6 xxxxx 0, where "xxxxx" is the password generated by the computer in step 2. The computer responds with another system-generated password. 6. Enter the password generated in step 5 on the disabled computer to enter the system BIOS. In the BIOS, navigate to the Security tab and Administrator Password. Enter the password generated in step 5 as the current password. Enter a new password to change it. 7. The password has been reset and all CMOS settings have been cleared. 1-4 Maintenance and Service Guide