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HP Pavilion dv7-3100 Drives - Windows 7 - Page 36

A DVD or BD playing in Windows Media Player produces no sound or display

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A DVD or BD playing in Windows Media Player produces no sound or display Use MediaSmart to play a DVD or BD. MediaSmart is installed on the computer, and is also available from the HP Web site at http://www.hp.com. 32 Chapter 8 Troubleshooting

Section	Page
Handling drives	5
Using an optical drive	6
Identifying the installed optical drive	7
Using optical discs	8
Selecting the right disc (CDs, DVDs, and BDs)	9
CD-R discs	9
CD-RW discs	9
DVD±R discs	9
DVD±RW discs	9
LightScribe DVD+R discs	9
Blu-ray Discs (BD)	10
Playing a CD, DVD, or BD	11
Configuring AutoPlay	12
Changing DVD region settings	13
Observing the copyright warning	14
Copying a CD or DVD	15
Creating (burning) a CD or DVD	16
Removing a CD, DVD, or BD	17
Using external drives	18
Using HP ProtectSmart Hard Drive Protection	19
Identifying HP ProtectSmart Hard Drive Protection status	20
Managing power with a parked hard drive	21
Using HP ProtectSmart Hard Drive Protection software	22
Improving hard drive performance	23
Using Disk Defragmenter	23
Using Disk Cleanup	23
Replacing a drive in the primary hard drive bay	24
Replacing a drive in the secondary hard drive bay	27
Troubleshooting	30
The optical disc tray does not open for removal of a CD, a DVD, or a BD	31
The computer does not detect the CD, DVD, or BD drive	32
A CD, DVD, or BD does not play	33
A CD, DVD, or BD does not play automatically	34
The process of burning a CD or DVD does not begin, or it stops before completion	35
A DVD or BD playing in Windows Media Player produces no sound or display	36
A device driver must be reinstalled	37
Obtaining Microsoft device drivers	37
Obtaining HP device drivers	37