Reference Guide
9
Service and Support
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79
Hewlett-Packard Limited Warranty Statement
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80
Getting Support for Your HP Notebook PC
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82
To use the
Reference Guide
..................................................................................
82
To get help from the HP notebook web site
..........................................................
82
To call HP for service and support
........................................................................
83
Obtaining Repair Service
............................................................................................
86
To receive warranty repair service
........................................................................
86
To prepare your computer for shipment
................................................................
87
Solving Problems with Your Computer
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89
Troubleshooting Techniques
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90
Audio problems
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90
CD and DVD problems
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91
Display problems
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93
Hard disk drive problems
......................................................................................
95
Heat problems
.......................................................................................................
95
Keyboard, touch pad, and mouse problems
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96
LAN problems
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97
Memory problems
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98
Modem problems
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99
One-Touch button problems
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102
PC card (PCMCIA) problems
.............................................................................
103
Performance problems
........................................................................................
104
Power and battery problems
................................................................................
105
Printing problems
................................................................................................
106
Serial, parallel, and USB problems
.....................................................................
107
Startup problems
.................................................................................................
108
Standby and resume problems
............................................................................
109
Video file playback problems
.............................................................................
110
Testing Hardware Operation
.....................................................................................
111
Recovering and Reinstalling Software
......................................................................
113
To recover the factory installation of your hard disk
..........................................
113
To replace a damaged
Recovery CD
...................................................................
114
To update the HP notebook BIOS
.......................................................................
114
To recover an application
....................................................................................
115
Specifications and Regulatory Information
...............................................................
117
Hardware and BIOS Specifications
..........................................................................
118
BIOS Setup utility options
..................................................................................
118
Hardware specifications
......................................................................................
121
Modem Reference Information
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123
AT commands (Ambit)
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123
S-registers (Ambit)
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128
Selected result codes (Ambit)
.............................................................................
129