Reference Guide
7
Configuring and Expanding Your Computer
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77
Using the BIOS Setup Utility
......................................................................................
78
To run the BIOS Setup utility
................................................................................
78
Using TopTools
...........................................................................................................
84
To set up TopTools
................................................................................................
84
Installing a RAM Expansion Module
..........................................................................
85
To install a RAM expansion module
.....................................................................
85
To remove a RAM expansion module
...................................................................
86
Replacing a Hard Disk Drive
.......................................................................................
88
To replace the hard disk drive
................................................................................
88
To replace the hard disk drive holder
....................................................................
88
To prepare a new hard disk drive
...........................................................................
89
Troubleshooting Your Computer
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91
Troubleshooting Techniques
........................................................................................
92
Audio Problems
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92
CD-ROM and DVD Problems
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93
Display Problems
...................................................................................................
94
Docking Problems
..................................................................................................
95
Hard Disk Drive Problems
.....................................................................................
96
Heat Problems
........................................................................................................
97
Infrared Problems
...................................................................................................
97
Keyboard and Pointing Device Problems
..............................................................
98
Memory Problems
................................................................................................
100
Modem Problems
.................................................................................................
100
Network Problems
................................................................................................
103
PC Card (PCMCIA) Problems
.............................................................................
104
Performance Problems
.........................................................................................
105
Power and Battery Problems
................................................................................
106
Printing Problems
.................................................................................................
108
Serial, Parallel, and USB Problems
.....................................................................
109
Startup Problems
..................................................................................................
111
Testing the Hardware
.................................................................................................
113
To run the DiagTools diagnostic test
...................................................................
113
Recovering and Reinstalling Software
......................................................................
115
To recover the factory installation of your hard disk
...........................................
115
To replace a damaged Recovery CD
...................................................................
116
To update the computer BIOS
.............................................................................
116
Support and Service
......................................................................................................
117
Getting Assistance for Your Computer
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118
To get help from the web
.....................................................................................
118
To contact the HP Customer Care Center
............................................................
119
To receive repair service
......................................................................................
120
To prepare your computer for shipment
..............................................................
121
Hewlett-Packard Limited Warranty Statement
..........................................................
122