HP Pavilion n6396 HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 92
Troubleshooting Techniques
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Troubleshooting Your Computer Troubleshooting Techniques Troubleshooting Techniques This section contains solutions to a many types of problems you might have with your computer. Try the solutions one at a time, in the order in which they are presented. Here are some other sources of information for troubleshooting: • Click Start, Help, and use the Windows Troubleshooters. • See the Microsoft Windows manual shipped with the computer. • See the HP Notes in the online HP Library for updated information (for Windows ME, click Start, Help, Your HP Notebook). • Find technical tips and software updates for the computer at the HP Customer Care Web site (www.hp.com/go/support). • Test your computer by running the DiagTools test program. See "Testing the Hardware" on page 113. • Contact your dealer or Hewlett-Packard-see "To contact the HP Customer Care Center" on page 119. Please have your computer with you when you call. Audio Problems If no sound is audible • Press the back end of the volume control several times, or press Fn+UP ARROW several times. • Click the speaker icon on the taskbar, and make sure that Mute is not checked and the Volume Control slider is not set to the bottom. • Press the audio-off button on the right side of the computer once or twice until the indicator light goes off. • When you are operating your computer in MS-DOS mode (for example, when running MS-DOS games), you may find that the sound does not operate properly. Use Windows applications for full use of sound capabilities. 92 Reference Guide