HP Pavilion xh176 HP Pavilion Notebook - Reference Guide - Page 107

In Windows Help and Support, use the Modem Troubleshooter.

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Solving Problems with Your Computer Troubleshooting Techniques If the modem will not connect at any speed = Make sure the telephone line goes from the RJ-11 modem phone jack on the right side of the computer to the telephone jack on the wall. = If you have a single telephone line for voice and modem use, make sure no one else is using the line and that the phone is not off the hook. = Contact your Internet Service Provider (ISP). It's possible that service may be unavailable temporarily or that your settings are incorrect. = Try restarting your computer and attempt another connection. = Try an alternative dial-in number. = Download the latest modem driver from the technical support area of the HP notebook website www.hp.com/notebooks. = In Windows 98 or Windows ME, run the modem diagnostics: 1. Click Start, Settings, Control Panel. 2. Double-click Modems. 3. Click the Diagnostics tab. 4. Click the port to which your modem is attached. 5. Click More Info. = In Windows 2000, run the modem diagnostics: 1. Click Start, Settings, Control Panel. 2. Double-click Phone and Modem Options. 3. Click the Modems tab. 4. Select the modem you want to test. 5. Click Properties, Diagnostics, Query Modem. = In Windows Help and Support, use the Modem Troubleshooter. If the modem connection is dropped when transferring large files = There may be static or interference on the phone line. Try connecting later. = In Windows 98 or Windows ME, if a serial or PC card modem is not working, disable the internal modem. 1. Click Start, Settings, Control Panel. Reference Guide 107

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Solving Problems with Your Computer
Troubleshooting Techniques
Reference Guide
107
If the modem will not connect at any speed
=
Make sure the telephone line goes from the RJ-11 modem phone jack on the right side
of the computer to the telephone jack on the wall.
=
If you have a single telephone line for voice and modem use, make sure no one else is
using the line and that the phone is not off the hook.
=
Contact your Internet Service Provider (ISP). It's possible that service may be
unavailable temporarily or that your settings are incorrect.
=
Try restarting your computer and attempt another connection.
=
Try an alternative dial-in number.
=
Download the latest modem driver from the technical support area of the HP notebook
website www.hp.com/notebooks.
=
In Windows 98 or Windows ME, run the modem diagnostics:
1. Click Start, Settings, Control Panel.
2. Double-click Modems.
3. Click the Diagnostics tab.
4.
Click the port to which your modem is attached.
5. Click More Info.
=
In Windows 2000, run the modem diagnostics:
1. Click Start, Settings, Control Panel.
2. Double-click Phone and Modem Options.
3. Click the Modems tab.
4. Select the modem you want to test.
5. Click Properties, Diagnostics, Query Modem.
=
In Windows Help and Support, use the Modem Troubleshooter.
If the modem connection is dropped when transferring large files
=
There may be static or interference on the phone line. Try connecting later.
=
In Windows 98 or Windows ME, if a serial or PC card modem is not working, disable
the internal modem.
1. Click Start, Settings, Control Panel.