HP Pavilion zd8200 HP Dual TV Tuner/Digital Video Recorder - Hardware Setup - Page 57

Problem, Solution, Live TV, Hardware Setup, Troubleshooting

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Troubleshooting Problem My TV tuner is not working. Solution Check the power light on the front of the TV tuner. If the light is ■ Off, the TV tuner is not connected to AC power. Be sure the AC adapter is connected from the TV tuner to a working electrical outlet. ■ Solid green, the TV tuner is properly connected to the notebook and AC power but the TV tuner application in Media Center is not running. Press the Live TV button on your remote control to launch Live TV. ■ Blinking green, the TV tuner is connected properly and is sending video to your notebook. If My TV is not working: ❐ Be sure that the computer graphics drivers and the TV tuner driver are properly installed. You may need to uninstall and then reinstall them. ❐ Disconnect the TV source cable from the TV tuner and connect the cable directly to a working TV. If the problem is with your TV source, check with your cable or satellite service for any known video transmission problems. If the TV signal looks fine on the TV, completely disconnect your Media Center setup, reboot your notebook, and reconnect your TV tuner after your computer has rebooted. ■ Amber, the TV tuner driver is not installed. Connect the TV tuner to the notebook and install the driver. ■ Blinking amber, disconnect and then reconnect the TV tuner from your notebook and AC power. (Continued) A-2 Hardware Setup

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A–2
Hardware Setup
Troubleshooting
Problem
Solution
My TV tuner is not
working.
Check the power light on the front of the TV tuner.
If the light is
■
Off, the TV tuner is not connected to AC power.
Be sure the AC adapter is connected from the
TV tuner to a working electrical outlet.
■
Solid green, the TV tuner is properly connected
to the notebook and AC power but the TV tuner
application in Media Center is not running. Press
the
Live TV
button on your remote control to
launch Live TV.
■
Blinking green, the TV tuner is connected
properly and is sending video to your notebook.
If My TV is not working:
❐
Be sure that the computer graphics drivers
and the TV tuner driver are properly
installed. You may need to uninstall and then
reinstall them.
❐
Disconnect the TV source cable from the
TV tuner and connect the cable directly to
a working TV. If the problem is with your TV
source, check with your cable or satellite
service for any known video transmission
problems. If the TV signal looks fine on the
TV, completely disconnect your Media
Center setup, reboot your notebook, and
reconnect your TV tuner after your computer
has rebooted.
■
Amber, the TV tuner driver is not installed.
Connect the TV tuner to the notebook and install
the driver.
■
Blinking amber, disconnect and then reconnect
the TV tuner from your notebook and AC power.
(Continued)