HP Photosmart 7900 HP Photosmart 7900 series - (English) Reference Guide - Page 15

english gp_euro_ref_guide.book Page 13 Wednesday, June 4, 2003 11:13 AM installation troubleshooting Problem Possible cause Solution (Continued from previous page) Windows 2000 Professional 1 Press Ctrl+Alt+Delete. 2 Click to open the Task Manager and select the Applications tab. 3 Ctrl+click to select all programs except Windows Explorer and Systray. 4 Click End Task. If a second message appears, click End Now. Repeat this step until all programs except Windows Explorer and Systray are closed. 5 Install the printer software using the setup instructions in the HP Photosmart Setup Guide that came with your printer. Windows 98 only When I connect a USB cable between the printer and my computer, the Add New Hardware Wizard appears once, but the printer driver does not install completely. The Add New Hardware Wizard does not appear again. Installation was cancelled, was not 1 Turn off the printer and completed, or there was an error. disconnect the USB cable from the printer. 2 Unplug the power cord from the printer. 3 Wait about 10 seconds. 4 Plug the power cord into the printer and turn on the printer. 5 Uninstall the printer software. To do this, insert the HP Photosmart CD into your computer, then follow the instructions on your computer screen. 6 When the uninstall is complete, restart your computer. 7 Reinstall the printer software. reference guide 13