HP Photosmart 7900 HP Photosmart 7900 series - (English) Reference Guide - Page 19

english gp_euro_ref_guide.book Page 17 Wednesday, June 4, 2003 11:13 AM support and specifications place a call Call HP support while you are near the computer and printer. Be prepared to provide the following information: • Printer model number (located on the front of the printer) • Printer serial number (located on the bottom of the printer) • Computer operating system • Version of printer driver: - Windows PC: To see the printer driver version, right-click the memory card icon in the Windows taskbar and select About. - Macintosh: To see the printer driver version, use the Print dialog box. • Messages displayed on the printer's LCD screen or on the computer's monitor • Answers to the following questions: - Has the situation you are calling about happened before? Can you recreate the situation? - Did you install any new hardware or software on your computer around the time that the situation occurred? reference guide 17