HP Photosmart All-in-One Printer - B109 User Guide - Page 70
Product messages, Missing HP Photosmart Software, Firmware revision mismatch, Memory is full
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Chapter 11 Product messages The following is a list of product-related error messages: • Firmware revision mismatch • Memory is full • Scanner failure • Improper shutdown • Missing HP Photosmart Software Firmware revision mismatch Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The revision number of the product firmware did not match the revision number of the software. Memory is full Solution: Try making fewer copies at a time. Cause: The document you were copying exceeded the memory of the product. Scanner failure Solution: Turn off the product and then turn it on again. Restart your computer and then try to scan again. If the problem persists, try plugging the power cord directly into a power outlet rather than a surge protector or power strip. If the problem continues, contact HP support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The product was busy or an unknown cause interrupted your scan. Improper shutdown Solution: Press the On button to turn the product on and off. Cause: The last time the product was used, it was not turned off properly. If the product is turned off by turning off the switch on a power strip or by using a wall switch, the product can be damaged. Solve a problem Missing HP Photosmart Software Try the following solutions. • Solution 1: Install the HP Photosmart Software • Solution 2: Check the connection from the product to your computer 68 Solve a problem