HP Photosmart C4340 User Guide - Page 164
Scan troubleshooting, Turn off the product and then turn it back on. Turn off the computer
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Depending on the size of the borderless copy you are trying to make, the minimum size of the original varies. For example, you cannot enlarge a passport photo to create a letter-size borderless copy. If you want to make a borderless copy of a very small original, scan the original into the computer, resize the image, and then print a borderless copy of the enlarged image. Cause: You were trying to make a borderless copy of a very small original. If this did not solve the issue, try the next solution. Solution 2: Use photo paper to make borderless copies Solution: Use photo paper to make borderless copies. For more information, see: • "Recommended papers for printing and copying" on page 30 • "Load full-size paper or small-size photo paper" on page 33 Cause: You were trying to make a borderless copy without using photo paper. Scan troubleshooting Use this section to solve these scan problems: • Scan halts • Scan fails • Scan fails because of insufficient computer memory • Scanned image is blank • Scanned image is incorrectly cropped • Scanned image has incorrect page layout • Scanned image shows dotted lines instead of text • Text format is incorrect • Text is incorrect or missing • The scan feature does not work Scan halts Solution: Turn off the product and then turn it back on. Turn off the computer and then turn it back on. If this does not work, try changing the scan to a lower resolution. Cause: The computer system resources might have been low. Scan troubleshooting 161 Troubleshooting