HP Photosmart D5300 User Guide - Page 76

Estimated Ink Level, Red-Eye Removal

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4. If the problem persists, print a self-test report to determine if there is a problem with the print cartridges. This report provides useful information about your print cartridges, including status information. 5. If the self-test report shows a problem, clean the print cartridges. 6. If the problem persists, clean the copper-colored contacts of the print cartridges. 7. If you are still experiencing problems with printing, determine which print cartridge is experiencing the problem and replace it. To check the ink levels from the HP Photosmart Software 1. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Toolbox. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Services tab, and then click Service this device. The Printer Toolbox appears. 2. Click the Estimated Ink Level tab. The estimated ink levels for the print cartridges appear. To print a self-test report 1. Load letter or A4 unused plain white paper into the input tray. 2. Press and hold the Cancel button and then press the Red-Eye Removal button. The HP Photosmart prints a self-test report, which might indicate the source of the printing problem. A sample of the ink test area of the report is shown below. Troubleshooting 3. Make sure the test patterns show a complete grid and the thick color lines are complete. • If more than a few lines in a pattern are broken, this might indicate a problem with the nozzles. You might need to clean the print cartridges. • If the black line is missing, faded, streaked, or shows lines, this might indicate a problem with the black or photo print cartridge in the right slot. • If any of the color lines are missing, faded, streaked, or show lines, this might indicate a problem with the tri-color print cartridge in the left slot. Troubleshooting tips 75

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4.
If the problem persists, print a self-test report to determine if there is a problem with
the print cartridges.
This report provides useful information about your print cartridges, including status
information.
5.
If the self-test report shows a problem, clean the print cartridges.
6.
If the problem persists, clean the copper-colored contacts of the print cartridges.
7.
If you are still experiencing problems with printing, determine which print cartridge is
experiencing the problem and replace it.
To check the ink levels from the HP Photosmart Software
1.
In the HP Solution Center, click
Settings
, point to
Print Settings
, and then click
Printer Toolbox
.
NOTE:
You can also open the
Printer Toolbox
from the
Print Properties
dialog
box. In the
Print Properties
dialog box, click the
Services
tab, and then click
Service this device
.
The
Printer Toolbox
appears.
2.
Click the
Estimated Ink Level
tab.
The estimated ink levels for the print cartridges appear.
To print a self-test report
1.
Load letter or A4 unused plain white paper into the input tray.
2.
Press and hold the
Cancel
button and then press the
Red-Eye Removal
button.
The HP Photosmart prints a self-test report, which might indicate the source of the
printing problem. A sample of the ink test area of the report is shown below.
3.
Make sure the test patterns show a complete grid and the thick color lines are
complete.
•
If more than a few lines in a pattern are broken, this might indicate a problem with
the nozzles. You might need to clean the print cartridges.
•
If the black line is missing, faded, streaked, or shows lines, this might indicate a
problem with the black or photo print cartridge in the right slot.
•
If any of the color lines are missing, faded, streaked, or show lines, this might
indicate a problem with the tri-color print cartridge in the left slot.
Troubleshooting tips
75
Troubleshooting