HP Photosmart D6100 User Guide - Page 34

7 Troubleshooting The HP Photosmart printer is designed to be reliable and easy to use. This chapter answers frequently asked questions about using the printer and printing without a computer. It contains information about the following topics: ● Printer hardware problems ● Printing problems ● Error messages For additional troubleshooting information, see: ● Software installation troubleshooting: The Quick Start guide that came with the printer. ● Printer software and printing from a computer troubleshooting: The onscreen HP Photosmart Printer Help. For information about viewing the onscreen HP Photosmart Printer Help, see Welcome. Printer hardware problems Before contacting HP support, read this section for troubleshooting tips or go to the online support services at www.hp.com/support. Note If you want to connect the printer to a computer with a USB cable, HP recommends using a 2.0 high-speed compliant cable 3 meters (10 feet) or less in length. The On light is flashing but the printer is not printing Solution The printer is busy processing information; wait for it to finish. The printer is plugged in but will not turn on Solution ● The printer may have drawn too much power. Unplug the printer power cord. Wait about 10 seconds, then plug the cord back in. Turn on the printer. ● The printer may be plugged into a power strip that is turned off. Turn on the power strip, then turn on the printer. ● The power cord could be defective. Make sure the green light on the power cord is lit. The printer makes noises when I turn it on, or starts making noises after sitting unused for a while Solution The printer may make noises after long periods of inactivity (approximately 2 weeks), when its power supply has been interrupted and then restored, or when ink cartridges have been replaced. This is normal operation. The printer is performing an automatic maintenance procedure to ensure it produces the best quality output. HP Photosmart D6100 series User Guide 31