HP Photosmart Premium Fax e-All-in-One Printer - C410 Reference Guide - Page 10

English Fixing connectivity issues Run a Wireless Network Test to check diagnostic and configuration information. To do this: 1. On the HP Photosmart front panel, press the Wireless button to display the Wireless menu on the printer display. 2. Select Run Wireless Network Test on the display. 3. The Wireless Network Test Report is automatically printed. You may have picked the wrong network or typed in your network name (SSID) incorrectly •• Check these settings to ensure that they are correct. You may have typed in your wireless password (WPA passphrase or WEP key) incorrectly. •• If you are using a wireless password on your network, you'll need to enter either a WPA passphrase or WEP key. These are case-sensitive so be sure that it has been entered correctly. •• If the network name and the wireless password are not found automatically during installation, and you don't already know them, you can download the Network Diagnostic Utility, which can help you locate them. •• The Network Diagnostic Utility runs on computers with Windows XP SP3, Vista, or Windows 7 OS. The computer should also be wirelessly connected to your network. To download the Network Diagnostic Utility, go to: www.hp.com/go/wirelessprinting. You may have a router problem. •• Try restarting both the printer and the router by turning off the power on each. Then, turn them on again. Your computer may not be connected to your network. •• Make sure that the computer is connect to the same network to which the HP Photosmart is connected. Your computer may be connected to a Virtual Private Network (VPN) •• Temporarily disconnect from the VPN before proceeding with the installation. Being connected to a VPN is like being on a different network. You will need to disconnect from the VPN to access the printer over the home network. Security software may be blocking communication. •• Security software (firewall, anti-virus, anti-spyware) installed on your computer may be blocking communication between the printer and the computer. An HP diagnostic utility runs automatically during installation and can provide messages about what might be blocked by a firewall. Try temporarily disconnecting your firewall, anti-virus, or anti-spyware applications to see if you can finish the installation successfully. You should re-enable the security applications after installation is complete. •• Setup your firewall software to allow communication over UDP port 427 (Windows). After software installation If your printer has been successfully installed, but you are having trouble printing: •• Turn off the router, printer, and computer. Then, turn on router, printer, and computer -- in that order. •• If powering down and up doesn't solve the problem, run the Network Diagnostic Utility (Windows): •• Go to: www.hp.com/go/wirelessprinting to download the Network Diagnostic Utility, then run it. 10