HP Presario 1900 Model XL1-XL165-Maintenance & Service Guide Presario 1900 - Page 78

Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Removal Sequence Product Description Specifications Troubleshooting Pin Assignments Parts Catalog Battery Operations Index Troubleshooting Diagnostic Error Codes Diagnostic error codes occur if the system recognizes a problem while running the Compaq Diagnostic program. These error codes help identify possibly defective subassemblies. The following tables list error codes, a description of the error condition, and the action required to resolve the error condition. IMPORTANT: Retest the system after completing proceed with the remaining steps. each step. If the problem is resolved, do not For the removal and replacement of a particular subassembly, see the section for Removal and Replacement Procedures. Select error codes by number or type: 101 through 114 200 through 215 300 through 304 401 through 403 600 through 699 1101 1701 through 1736 501 through 516 2402 through 2456 2458 through 2480 3206 8601 through 8602 3301 through 6623 Processor Test Memory Test Keyboard Test Parallel Printer Test Diskette Drive or LS-120 Test Serial Test Hard Drive Test Video Test Audio Test Touch Pad Pointing Device Test CD/DVD Test Error Code 101-xx 102-xx 103-xx 104-xx 105-xx 106-xx 107-xx 108-xx 109-xx 110-xx 113-xx 114-01 200 -xx 202-xx 203-xx 204-xx 211-xx 214-xx 215-xx 300 -xx 301-xx Processor Test Error Codes Description Recommended Action Failed CPU Test. Replace the processor and retest. Coprocessor or Weitek Error Run the Configuration and Diagnostics Utilities. Replace the processor board and retest. Failed DMA Page Registers Test. Replace the system board and retest. Failed Interrupt Controller Master Test. Port 61 Error. Failed Keyboard Controller Self Test. Failed CMOS RAM Test. Failed CMOS Interrupt Test. Failed CMOS Clock Test. Failed Programmable Timer Load Data Test. Failed Protected Mode Test. Failed Speaker Test. 1. Check system configuration. 2. Verify cable connections to speaker. 3. Replace the system board and retest. Memory Test Error Codes Failed Memory Machine ID Test. Failed Memory System ROM Checksum. 1. Flash the system ROM and retest. 2. Replace the system board and retest. Failed Write/Read Test. Failed Address Test. Failed Random Pattern Test. 1. Remove the memory module and retest. 2. Install a new memory module and retest. Failed Noise Test. Failed Random Address Test. Keyboard Test Error Codes Failed ID Test. Failed Selftest/Interface Test. 1. Check the keyboard connection. If disconnected, turn off the computer and connect the keyboard. 302-xx Failed Individual Key Test. 2. Replace the keyboard and retest. 304-xx Failed Keyboard Repeat Test. 3. Replace the system board and retest. Parallel Printer Test Error Codes 401 -xx 402-xx 403-xx Failed Printer or not connected. Failed Port Test. Failed Printer Pattern Test. 1. Connect the printer. 2. Check power to the printer. 3. Install the loop-back connector and retest. 4. Check port and IRQ configuration. 5. Replace the system board and retest. Diskette Drive Test 600 -xx 601-xx 602-xx 603-xx Failed Diskette ID Drive-types Test. Failed Diskette Format. Failed Diskette Read Test. Failed Diskette Write, Read, Compare Test. 1. Replace the diskette media and retest. 2. Check and/or replace the diskette power and signal cables and retest. 3. Replace the diskette drive and retest. 4. Replace the system board and retest. 604-xx Failed Diskette Random Read Test. 605-xx Failed Diskette ID Media. 606-xx Failed Diskette Speed Test. 609-xx Failed Diskette Reset Controller Test. 610-xx Failed Diskette Change Line Test. 697-xx Diskette Type Error 698-xx Diskette Drive Speed not within Limits. 699-xx Diskette Drive/Media ID Error 1. Replace media. 2. Run the Configuration and Diagnostics Utilities. Serial Test Error Codes 1101-xx Failed Serial Port Test. 1. Check port configuration 2. Replace the system board and retest. Hard Drive Test Error Codes 1701-xx 1702-xx 1703-xx 1704-xx 1705-xx 1706-xx Failed Hard Drive Format Test. Failed Hard Drive Read Test. Failed Hard Drive Write/Read/Compare Test. Failed Hard Drive Random-seek Test. Failed Hard Drive Controller Test. Failed Hard Drive Ready Test. 1. Run the Configuration and Diagnostics Utilities and verify drive type. 2. Verify that all secondary drives have secondary drive capability. 3. Replace the hard drive and retest. 4. Replace the system board and retest. 1707-xx Failed Hard Drive Recalibration Test. 1708-xx Failed Hard Drive Format Bad-track Test. 1709-xx Failed Hard Drive Reset Controller Test. 1710-xx Failed Hard Drive Park-head Test. 1715-xx Failed Hard Drive Head-select Test. 1716-xx Failed Hard Drive Conditional Format Test. 1717-xx Failed Hard Drive ECC* Test. 1719-xx Failed Hard Drive Power-mode Test. 1724-xx Failed Network Preparation Test. 1736-xx Failed Drive-monitoring Test. * ECC = Error Correction Code Video Test Error Codes 501-xx 502-xx Failed Video Controller Test. Failed Video Memory Test. The following apply to error codes 501-xx through 516-xx: 503-xx 504-xx 505-xx Failed Video Attribute Test. Failed Video Character-set Test. Failed Video 80 × 25 mode 9 × 14 Character-cell Test. 1. Disconnect external monitor and test with internal LCD display. 2. Replace the display assembly and retest. 3. Replace the system board and retest. 506-xx Failed Video 80 × 25 mode 8 × 8 Character- cell Test. 507-xx Failed Video 40 × 25 mode Test. 508-xx Failed Video 320 × 200 mode color set 0 Test. 509-xx Failed Video 320 × 200 mode color set 1 Test. 510-xx Failed Video 640 × 200 mode Test. 511-xx Failed Video Screen Memory Page Test. 512-xx Failed Video Gray Scale Test. 514-xx Failed Video White Screen Test. 516-xx Failed Video Noise Pattern Test. 2402 -xx 2403-xx Failed Video Memory Test. Failed Video Attribute Test. The following steps apply to error codes 2402-xx through 2456-xx: 2404-xx 2405-xx 2406-xx Failed Video Character-set Test. Failed Video 80 × 25 mode 9 × 14 Character-cell Test. Failed Video 80 × 25 mode 8 × 8 Character- cell Test. 1. Run the Configuration and Diagnostics Utilities. 2. Replace the display assembly and retest. 3. Replace the system board and retest. 2408-xx Failed Video 320 × 200 mode color set 0 Test. 2409-xx Failed Video 320 × 200 mode color set 1 Test. 2410-xx Failed Video 640 × 200 mode Test. 2411-xx Failed Video Screen Memory Page Test. 2412-xx Failed Video Gray Scale Test. 2414-xx Failed Video White Screen Test. 2416-xx Failed Video Noise Pattern Test. 2418-xx Failed ECG/VGC Memory Test. 2419-xx 2421-xx 2422-xx 2423-xx 2424-xx 2425-xx 2431-xx Failed ECG/VGC ROM Checksum Test. 1. Run the Configuration and Diagnostics Utilities. Failed ECG/VGC 640 × 200 graphics mode Test. 2. Disconnect external monitor and test with internal LCD display. Failed ECG/VGC 640 × 350 16 Color 3. Replace the display assembly and retest. Set Test. 4. Replace the system board and retest. Failed ECG/VGC 640 × 350 64 Color Set Test. Failed ECG/VGC Monochrome Text Mode Test. Failed ECG/VGC Monochrome Graphics Mode Test. Failed 640 × 480 Graphics Test. 2432-xx 2448-xx Failed 320 × 200 Graphics (256 color mode) Test. Failed Advanced VGA Controller Test. 2451-xx 2456-xx 2458 -xx 2468-xx 2477-xx Failed 132-column Advanced VGA Test. Failed Advanced VGA 256 Color Test. Failed Advanced VGA BitBLT Test. Failed Advanced VGA DAC Test. The following step applies to error codes 2458-xx through 2480-xx: Replace the system board and retest. Failed Advanced VGA data path Test. 2478-xx Failed Advanced VGA BitBLT Test. 2480-xx Failed Advanced VGA LineDraw Test. 3206 -xx Audio Test Error Codes Audio System Internal Error 1. Replace the system board and retest. 8601 -xx 8602-xx TouchPad/Pointing Device Interface Test Error Codes Failed Mouse Test. Failed Interface Test. 1. Replace the TouchPad and retest. 2. Replace the system board and retest. 3301 -xx 3305-xx 6600-xx 6605-xx CD/DVD Drive Test Error Codes Failed CD/DVD Drive Read Test. Failed CD/DVD Drive-seek Test. Failed ID Test. Failed Read Test. 1. Replace the CD/DVD and retest. 2. Verify that the speakers are connected. 3. Verify that drivers are loaded and properly installed. 4. Replace the CD/DVD drive and retest. 5. Replace the system board and retest. 6608-xx Failed Controller Test. 6623-xx Failed Random Read Test. Back to top