HP Presario S5000 Compaq Presario S0000 / 8000 Series Computers - User's Guide
HP Presario S5000 - Desktop PC Manual
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- HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 1
Compaq Presario S0000 / 8000 Series Computers User's Guide - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 2
user's guide - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 3
APPLICABLE TO THE SALE OF THIS PRODUCT OR SERVICE TO YOU. HP assumes no responsibility for the use or reliability of its software on equipment only. Other brand or product names are trademarks of their respective holders. HP supports lawful use of technology and does not endorse or encourage the use of - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 4
11 standby mode 12 hibernation mode 12 automatic standby or hibernation 13 making recovery cds/dvds 14 installing software and hardware devices 14 transferring your old pc information and files to your new pc 14 learning the basics 15 beginning to use your software 15 using the desktop 16 - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 5
getting help 37 help and support center 37 using compaq connections 37 getting messages 38 turning off messages 38 re-enabling messages 38 resolving problems 39 upgrading and servicing the pc 39 warranty & support guide 39 online guides 39 web sites about your pc 39 microsoft windows xp - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 6
disk drive 66 troubleshooting 67 using application recovery and system recovery 77 creating recovery cds/dvds 79 using recovery cd-dvd creator 79 using the recovery tools cd 80 system restore 81 application recovery 82 system recovery 83 starting system recovery if the pc is responding 83 - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 7
84 starting system recovery using recovery discs 84 upgrading and servicing the pc 87 preparing the pc 88 removing or upgrading a drive 91 locating drive positions 91 removing a drive 91 replacing or adding a drive 96 upgrading or replacing memory 99 removing a memory module 99 replacing - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 8
back a day (System Restore), page 81 • Recovering your PC, page 77 • Adding memory, page 87 NOTE: This guide contains details on options that may not be included with your PC. Your PC may look different from the illustrations in this guide. The monitor and the speakers are sold separately. Speakers - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 9
PC cover. WARNING: Do not operate the PC with the cover removed. WARNING: The power supply is not user-serviceable. To prevent damage to the power supply a metal part of the PC. Place cards on a conductive foam pad or inside the card wrapper, if possible, but never on the card wrapper. 2 user's guide - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 10
safety and comfort" on page 4. WARNING: The power supply is pre-set for the country/region in which you purchased your PC. If you move location, please check the voltage requirements before plugging your PC into an AC power outlet. NOTE: Refer to "protecting your pc from power surges" on page 63 for - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 11
PC. Refer to "connecting the modem" on page 7 for details. 6 Turn on the monitor. Turn on the PC. Turn on the speakers. Follow the onscreen instructions, PC, but before you begin using it, arrange the PC and your work area to maintain your comfort and productivity. Refer to the Safety & Comfort Guide - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 12
provides important electrical and mechanical safety information. To view the Safety & Comfort Guide: • Click Start, choose All Programs, choose PC Help & Tools, and then click Safety & Comfort Guide. Or • Type http://www.compaq.com/ergo/ into your Web browser address box, and then press Enter on - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 13
peripheral devices. When you add a Plug and Play (ready to use) peripheral, memory or add-in card, the PC automatically loads the correct driver for the device. NOTE: For peripherals that are not Plug and Play, follow the instructions that came with your peripheral device to load the appropriate - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 14
Second optical drive C Diskette (floppy) drive D On light E On button F Hard disk drive activity indicator light G FireWire (IEEE 1394) H Audio in K USB 2.0 (two shown) L Microphone pc front The front of your computer has the drives, the On button and hard disk drive activity indicator light. Some - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 15
LAN. Check with your ISP for specifics on your connection. Before you can service line to the modem, which is inside the PC. The quick setup poster shows you how to plug in a modem/telephone cable to the PC PC D Modem/telephone cable E Wall socket F Telephone (not provided) BA C D 8 user's guide - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 16
of the PC (C). This driver can be upgraded to enable certain V.92 features. For information, go to the Support Web site listed in the Warranty & Support Guide, click the support link, type modem upgrade into the search box, and then click the arrow to the right of the box. Follow the instructions - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 17
back of the PC. WARNING: Do not plug the telephone service line cable or are devices that can connect PCs to a network. 3 With the PC turned on, check the lights pc for the first time After you have completed the steps on the quick setup poster, you are ready to turn on your PC. 1 Press the Power - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 18
receive changes, updates, and support. You can register any of these ways: • Double-click the registration icon on your desktop, and follow the onscreen instructions. • Register online at http://www.compaq.com/register turning off the pc For best results, turn off the PC without pressing any buttons - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 19
, it saves everything that is in PC memory to the hard disk drive, turns off the monitor and the hard disk drive, and then turns itself off. When you turn on the PC again, your programs, folders, and documents are restored to the screen. To put the PC into hibernation manually: 1 Click Start on the - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 20
go into standby or hibernation mode automatically when it is idle for some number of minutes. To put the PC into standby or hibernation mode automatically, modify the power management settings: 1 Click Start on the taskbar. 2 Click Control Panel. 3 Click Performance and Maintenance, if it is present - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 21
on your PC. Restart the PC after installation. Choose software that is compatible with your PC - check the operating system, memory, and other service information for help if you need it. transferring your old pc information and files to your new pc See the built-in Microsoft Windows Help and Support - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 22
performs specific functions. Information about using software and about the Microsoft Windows XP operating system is in the printed manuals and Help and Support Center. For help with specific software, refer to the onscreen Help within the program. Software programs included with the PC may vary by - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 23
find the things you need. Icon Opens Help and Support (select models only) Use it to View onscreen Help information about your PC. Easy Internet Sign-up Set up a new or an existing Internet account. Recovery Start Application or System Recovery. using the start menu Click the Start button to - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 24
Support. • Recovery of the operating system and software programs. For detailed instructions and information about your PC (select models only): 1 Click Start. 2 Choose Help and Support. 3 Choose Compaq Presario PC button. (If you have problems dropping the item into a folder, drag it to your - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 25
& Tools. 4 Click an item to view it or use it. NOTE: If there are no guide titles listed in PC Help & Tools, your PC has no onscreen guides. using the mouse Your PC includes a mouse for directing the cursor (pointer) on the Windows desktop. The mouse uses a roller ball or optics (a light and sensor - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 26
right buttons for left-handed use. Refer to "switching mouse button functions" on page 20. If your mouse does not work properly, refer to "troubleshooting" on page 67. scrolling Click the left mouse button to place the cursor in a document, and then: • To scroll toward the beginning of a document - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 27
models only). Locate your keyboard among the following illustrations and read the feature list for it. Your keyboard may vary from the illustrations. 20 user's guide - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 28
Place the PC into standby to save power. • Start, pause, and stop playing a CD or DVD, skip to the previous or next track, record, and eject the disc tray (for two drives). • Mute speaker sound. • Customise the buttons to open programs and connect to Internet Web sites. • Get support - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 29
account). • Search for information on the Internet. • Customise the buttons to open programs and connect to Internet Web sites. • Get support information. standard keyboard A BC This keyboard enables you to: • Adjust speaker volume. • Place the PC into standby to save power. 22 user's guide - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 30
cable, to communicate with your PC. The wireless keyboard, mouse (C), and receiver set is available with select models only. A B C A light (D) on the receiver indicates receiver activity. ABC D If your keyboard does not work properly, refer to "troubleshooting" on page 67. standard keyboard - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 31
to insert and delete text and to quickly move the cursor on your screen. They function differently with some software programs. arrow keys 24 user's guide The arrow keys are controls for up, down, right, and left. You can use these keys instead of the mouse to move the cursor for - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 32
on the left side of the main keys.) These buttons operate a CD or DVD player, connect you to the Internet, or provide quick access to specific functions. learning the basics 25 - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 33
Puts PC into power-saving mode (screen is blank but PC is still on). To make screen reappear, press the Esc key, or press standby again. May take 10-30 seconds before screen reappears. Switches between the PC users. Compaq Help Links to Compaq Web site. Opens the Help and Support Center. HP - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 34
Figure Key H Icon K Feature Shopping Sports Description M Finance Goes to popular Web sites. Can be reconfigured to open any site or N Connect software program. P Search R Chat S E-Mail T See figure Media Controls Operates CD or DVD player. following table (CD/DVD/MP3) V - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 35
D E-mail E Offers F Entertainment G My Presario H Shopping Description Connects you to a customisable site or software program. Takes you to the Help and Support Center. Opens a Web site that helps you locate and reviews. Takes you to the My Presario Club Web site, featuring a variety of - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 36
Yes, if it is present. 5 Click OK. NOTE: You can connect more than one display device (CRT monitor, flat panel monitor, TV, etc.) to the PC (select models only). You can quickly change where the PC desktop appears by pressing Alt+F5. Each time you press the Alt+F5 key combination, the - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 37
using the printer. Printers receive instructions from your PC via software called printer drivers. In many cases your PC automatically finds the necessary printer driver. If it does not, follow instructions that come with your printer to install the specific printer driver that it requires. You can - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 38
, and its operators choose which files to make available to users of the Internet. To connect your PC to the Internet, and use the information and services available there, you need an Internet Service Provider (ISP). ISPs are businesses that give you access to the Internet, and most of them provide - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 39
http://www.name.extension (for example, http://www.hp.com). The URL may include the path to a specific file within that site. Each period, or dot, 9 for instructions. 2 Choose an ISP. Before you can connect to the Internet, you must sign up with an Internet Service Provider (ISP). Compaq has made - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 40
PC. The Windows desktop may have a folder called Online Services, which includes icons for accessing various online services for any specific software and Services. 3 Click Easy Internet Sign-up. Follow the onscreen instructions. NOTE: Your modem cable must be connected to the telephone service - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 41
compaq.com) in the address box in the Web browser, and then pressing Enter on your keyboard. Or, you can use the browser Search tool to search for references to a specific Search box. 5 Click Search. The PC connects to the Internet (if needed), page, even Help and Support or Internet Explorer, is - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 42
sending and receiving e-mail E-mail (electronic mail) allows you to send and receive letters, pictures, postcards and even music and video clips. Your PC comes with an e-mail program from Microsoft called Outlook Express (select models only). You may also use e-mail programs from other vendors. Some - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 43
user's guide sending Your ISP receives e-mail messages for you automatically, even when your PC is turned off. The ISP then stores your messages until you connect program. if your isp provides the e-mail program Follow the ISP's instructions to install its Web browser and e-mail program and to set up - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 44
on the taskbar and choose Help and Support. 2 Choose Compaq Presario PC Help. using compaq connections Compaq Connections (select models only) is an Internet-based service provided by Compaq to bring you important information about your PC: • Product notices • System updates • Tips • Special offers - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 45
Connections remains active. turning off messages You cannot receive messages, including important Support messages that may be critical to the operation of your PC, while the service is off. To turn off the Compaq Connections Service: 1 Click Start on the taskbar. 2 Choose All Programs. 3 Choose - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 46
is in the chapter "upgrading and servicing the pc". Some model PCs have this servicing information printed as a separate guide and included with the PC. warranty & support guide The Warranty & Support Guide contains operating specifications for the PC along with regulatory and safety information - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 47
microsoft windows xp operating system For questions about the Microsoft Windows XP operating system, refer to: • Help and Support. For onscreen help and troubleshooting, click Start and then Help and Support. • The Microsoft Windows XP guide, included with your PC documentation. 40 user's guide - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 48
the quick setup poster. NOTE: Speakers may be passive (no power button and no power cable) or active (power button or power cable). Your PC supports only active (powered) speaker systems; the speaker system must have its own power cable. A stereo speaker set is a left-right, 2-channel speaker system - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 49
to your pc Multi-channel audio speakers plug into the Audio PC. Refer to "pc back" on page 5, or "pc front" on page 7 for the location of the connectors. 1 Turn off the PC back of the PC. (See the following table.) 3 Turn on the PC. 4 Turn speakers Centre/ subwoofer speakers To PC connector Audio Out (lime- - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 50
opens. NOTE: If you do not see the Speaker Configuration tab, your PC does not have the multi-channel capability. However, it still has two-channel for WinDVD to match your speaker configuration (if your InterVideo WinDVD program supports more than two channels): 1 Insert a DVD, or start InterVideo - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 51
44 user's guide using a microphone Your PC comes with one microphone connector in the back of the PC. Some models have a second microphone connector in the front of the PC. Only one microphone connector works at a time, and the back connector is ready to use unless you have the multi-channel audio - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 52
the microphone connector on the back of the PC with a multi-channel audio speaker system, you memory card reader" on page 45. about the 7-in-1 memory card reader Digital cameras and other digital imaging devices use memory cards, or media, to store digital picture files. The optional 7-In-1 memory - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 53
Memory Card MultiMediaCard (MMC) Memory Stick® (MS) Memory Card SmartMedia™ (SM) Memory memory card reader from your PC; you must restart the PC to see your memory lights, and the PC automatically detects the media. 2 The PC opens a window so steady light indicates that the PC is not reading or writing - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 54
Digital (SD) Memory Card MultiMediaCard (MMC) Memory Stick (MS) Memory Card SmartMedia (SM) Memory Card Insert Receptacle lower right) B (upper left) using your cd, dvd, and diskette drives your drive options Your PC has one or more of the following drives: Drive CD-ROM CD-RW or "cd writer" - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 55
drives. Using non-standard discs, such as heart-shaped discs or business card discs, may damage your drive. To insert a CD or DVD: 1 With your PC turned on, press the Eject button (A) near the drive to open the disc tray. A A IN 2 Remove the CD/DVD from its case, holding the disc - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 56
the tray with the label facing up for the side you want to play. 4 Close the disc tray by: • Gently pushing the tray into the PC. Or • Clicking the close/open button on the control panel for the program (such as MusicMatch Jukebox or Windows Media Player) that controls the drive - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 57
guide using to the diskette. Refer to the Windows Explorer section of Windows Help for instructions on copying files to and from a diskette. 4 When you are ready diskette or the information stored on it. playing cds and dvds Your PC includes software that lets you: • Play music CDs by using either - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 58
't need to be connected to the Internet - MusicMatch Jukebox displays the song titles from memory. To play a music CD: 1 Insert the music CD into the drive. • player You can play audio CDs or movie DVDs using this software. Your PC must have a DVD drive to play DVD movies. You can use Windows Media - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 59
to the next chapter, the previous chapter, or to a specific chapter. Frame: A single image in a movie is called a models). 3 When you click the Media Guide or the Radio Tuner features, Windows Media disc tray by gently pushing the tray into the PC. The movie plays in its own resizable video - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 60
A Control Panel B Video window You may want to start WinDVD and adjust the settings before inserting the disc and starting the movie. To start WinDVD without a disc in the drive: 1 Click Start on the taskbar. 2 Choose All Programs. 3 Choose Video. 4 Click InterVideo WinDVD Player. 5 Click InterVideo - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 61
DVDs from that country/region only. If the country/region code locks, and you need help, contact Support. WinDVD is not pre-set to a particular country/region - the country/region code of the first : The InterVideo WinDVD Player program is included only with PC models that have a DVD drive. 54 user - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 62
If you have a dual-language Video CD, you must select the language you want to hear, or both languages play at the same time. The sound of one language comes from the left channel (speaker) and the other language comes from the right channel. You select the language by adjusting the balance of the - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 63
HP supports lawful use of technology and does not endorse or encourage the use of our products for purposes other than those permitted by national copyright law. If your PC has a CD-RW or DVD Writer (select models only), your PC and car stereos. CD-RW discs play only in some stereos. 56 user's guide - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 64
Erase Disc 4 Follow the onscreen instructions to finish. You can add : HP supports lawful use of technology and does not endorse or encourage the use of our products for purposes other than those permitted by national copyright law. Your PC to a portable device or memory card. Use a CD - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 65
guide To create a music CD using Windows Media Player: 1 Click Start on the taskbar, choose All Programs, and then click Windows Media Player. 2 Click Copy to CD or Device. 3 Follow the onscreen instructions ) data cds using windows xp program Your PC has recording software to record data files, - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 66
computer image, watch DVD movies (if you have a DVD player), or play games on your TV. cables you may need To connect a TV to the PC, you may need a video cable and an audio cable (not provided, purchase separately). The type of video cable you need depends on your TV: • If - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 67
S-video socket on the back of the PC. D C A B NOTE: The S-video adapter cable is only on the back of the PC. 3 To have sound come from your TV instead of from your PC, plug an audio cable the PC. viewing the pc image on your tv screen NOTE: The type of video card on your PC determines how the PC selects - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 68
left, and then select the Standard [Dualview] option. CAUTION: If you viewed the PC image on just the TV, do the following: With Standard [Dualview] selected in . 5 Click the OK button, and then click OK again. 6 When the PC image appears on the monitor screen, click Yes to keep the setting. You have - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 69
tv 1 Disable the TV option. See the previous procedure. 2 Turn off the TV and the PC. 3 Remove the video cable from the TV and the PC. 4 Remove the audio cable from the TV and the PC. 5 Reconnect your PC speaker cable to the Line Out socket (lime green connector) on the back of the - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 70
taking care of your pc protecting your pc from power surges Power surges, for example voltage spikes, power outages or blackouts, may cause software problems. Symptoms of voltage spikes include a flickering video display, unexpected PC startups, and the PC not responding to your commands. A voltage - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 71
guide The virus-scanning program manufacturer provides free virus scan updates through your Internet connection for an initial period after your PC purchase. You can purchase a subscription service on your hard disk drive. NOTE: The system recovery image is in a partitioned area of the hard disk - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 72
uninstall an unfamiliar program. If you need it, you may not be able to recover it using Application Recovery. 1 Click Start. 2 Click Control Panel. 3 Double-click Add or Remove Programs, if it is 6 Click the Change/Remove button, and then follow the onscreen instructions. taking care of your pc 65 - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 73
Desktop cleanup, click Clean Desktop Now. 7 Follow the onscreen instructions. Retrieve a desktop icon by opening the Unused Desktop Shortcuts folder the desktop. cleaning up your hard disk drive As you use your PC and store files, the hard disk drive fills up and becomes cluttered, user's guide - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 74
(Monitor) • Hard Disk Drive • Hardware Installation • Internet Access • Keyboard and Mouse • Memory • Power • Miscellaneous Some of the symptoms listed may not apply to your PC. For problems relating specifically to the monitor or printer, refer to the equipment documentation. troubleshooting 67 - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 75
. Turn off your PC, and reconnect the power cable and On button, and connect to the Audio Out (green) connector on the PC available from most PC stores. Driver program may be problem drive. 5 Click the Action menu item, and select Uninstall. 6 Restart your PC being used. The PC is turned off. Verify - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 76
drive (continued) Symptom Cannot create (burn) a CD. Problem Problem with disc. Problem with drive. Problem with PC operation. Solution • Make sure the disc is clean and Help & Support Center, or refer to the Warranty & Support Guide to contact Support for replacement details. troubleshooting 69 - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 77
Problem monitor) problems, refer Problem Solution Screen is blank, and monitor Monitor power cable is not power power again. PC is in standby PC is in hibernation mode or Press the On button to turn on the PC the PC. instructions. See your monitor documentation for the best resolution for your monitor - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 78
& Support Guide to contact Support for replacement details. hardware installation Symptom Problem A new device is not recognised as part of the system. Device driver is not installed. Device connector is not seated or connected properly. Cable(s) of new external device are loose, or power - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 79
driver. the problem device and problem with the device. Exclamation marks do not always appear when a device is not working properly. 6 If there is an old or unnecessary device driver Troubleshoot button and follow the onscreen instructions in the device troubleshooter wizard. 10 Restart the PC - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 80
the Internet. Problem Internet Service Provider (ISP not set up properly. The AOL program comes up The PC is still trying to use even it is not being used is enabled. 7 If there are further problems, click the Troubleshoot button and follow the onscreen instructions. You may want to remove the AOL - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 81
and mouse Symptom Problem Keyboard commands and typing are not recognised by the PC. Keyboard connector is Help & Support Center, or refer to the Warranty & Support Guide to contact Support for replacement details. Try unplugging and then reconnecting the mouse cable to your PC. Replace the - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 82
for instructions. Press the Help ? button on the keyboard to open the Help & Support Center, or refer to the Warranty & Support Guide to contact Support for replacement details. Reseat drive power, data, and power supply cables. See "upgrading and servicing the pc" for instructions. troubleshooting - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 83
system by using the Control Panel. If the problem persists, replace the battery. See "upgrading and servicing the pc" for instructions, or refer to the Warranty & Support Guide to contact Support for replacement details. If you encounter printer problems, refer to the documentation that came with - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 84
turn it on again, you force the PC to copy the operating system into its memory and to clear some tracking information. This may eliminate some problems that can remain after performing a Restart. Refer to "turning off the pc" on page 11. • Driver Rollback This Microsoft Windows XP feature is part - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 85
Support. • Application and Driver Recovery If the problem with the PC seems to be with only one program or one driver, it may be that the application program or the driver program is damaged. You can reinstall individual factoryinstalled application programs and driver programs by using the Compaq - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 86
Make recovery CDs or DVDs for your PC by using the Compaq Recovery CD-DVD Creator program before you experience any problem. The recovery discs set may also be ordered at a charge through Support. Refer to the Warranty & Support Guide for Support contact information. using application recovery and - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 87
you make the Compaq Recovery Tools CD, you can use it to: • Read instructions to use each utility on the Recovery Tools CD. • Start the System Recovery program from the recovery partition. • Remove the System Recovery partition from your PC hard disk drive to increase space for data. 80 user's guide - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 88
can use it. to create or to start the recovery tools cd: 1 Click Start on the taskbar. 2 Choose All Programs. 3 Choose PC Help & Tools. 4 Click Compaq Recovery Tools CD. The tools window appears. 5 Follow the onscreen instructions. Store the Recovery Tools CD in a safe place. system restore WARNING - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 89
All Programs. 5 Choose PC Help & Tools. 6 Click Compaq Application Recovery, and then click Yes. 7 Click Application Installation or Driver Installation, and then click Next. 8 Select the driver or application program to install, and then click Install. 9 Follow the onscreen instructions. 10 Repeat - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 90
Yes to continue with the recovery process. If you created recovery discs, you may be directed to insert recovery disc #1. 5 The PC starts the recovery; wait for the onscreen instructions to display, and then follow those instructions. 6 Complete the PC startup, and finish the registration process - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 91
with the Compaq logo appears, press the F10 key on the keyboard. (You have only a few seconds to press the F10 key before the normal startup process continues.) 5 The PC starts the recovery; wait for the onscreen instructions to display, and then follow those instructions. 6 Complete the PC startup - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 92
to turn on the PC. 6 The PC starts the recovery; wait for the onscreen instructions to display, and then follow those instructions. • For standard recovery, press R. Click Next to proceed with the System Recovery. Click Yes to start the recovery. Insert the remaining recovery discs when directed. Or - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 93
86 user's guide - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 94
and servicing the pc This chapter describes procedures for accessing the internal parts of the PC and installing components. NOTE: The procedures for the S0000 and 8000 series models are the same except where noted. IN 8000 series model and S0000 series model upgrading and servicing the pc 87 - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 95
: Static electricity can damage the electronic components of the PC or optional equipment. Ensure that you are discharged of static PC off. 3 Disconnect the modem/telephone cable, if present. 4 Disconnect the power cable from the electrical outlet (1) and then from the PC (2). disconnecting the power - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 96
to the PC chassis. Slide the access panel back (2) about 1 inch (2.5 cm), and then lift it up and off the unit. removing the pc access panel on the S0000 series model WARNING: Beware of sharp edges inside the chassis. removing the pc access panel on the 8000 series upgrading and servicing the pc 89 - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 97
by following the appropriate method for your PC model. • To remove the front bezel from the S0000 series model, gently pry the top section the chassis (2). removing the front bezel from the S0000 series • To remove the front bezel from the 8000 series, push up on the two release tabs (1), and then - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 98
using application recovery and system recovery" for details. locating drive positions drive positions on the S0000/8000 series (S0000 shown) removing a drive 1 Locate the drive you want to remove. 2 Complete the procedure described in "preparing the pc" on page 88. upgrading and servicing the pc 91 - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 99
illustrations. Use a gentle rocking motion. Some units may have a sound cable. If so, disconnect the sound cable (3). disconnecting the optical drive cables disconnecting the 7-In-1 memory card reader cable 92 user's guide disconnecting the diskette (floppy) drive cables - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 100
the drive from the chassis by following the method appropriate for your PC model: • To release a drive from the chassis of the S0000 series, lift the release tab (1) on the latch drive bracket of the positions in the chassis.) removing a drive from the S0000 series upgrading and servicing the pc 93 - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 101
user's guide removing an optical or diskette drive from the 8000 series • To release a hard disk drive from the chassis of the 8000 series, slide install the new drive. NOTE: If you have the S0000 series, and you removed a 7-In-1 memory card reader, continue to step 7; otherwise, you are finished - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 102
out of the drive adapter (3) by sliding the drive back and then up. Ensure that the guide screws (4) (left and right sides) are left in the drive adapter. You are finished with removing a 7-In-1 memory card reader from the drive bay adapter on the S0000 series upgrading and servicing the pc 95 - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 103
, except when you are replacing a diskette drive on the 8000 series, or the 7-In-1 memory card reader on the S0000 series. If you are replacing a diskette drive on the 8000 series, before starting step 1 in the following instructions, you need to fit the diskette drive in a diskette drive adapter - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 104
3 Reconnect the power and data cables to your drive as indicated in the following illustrations. reconnecting the 7-In-1 memory card reader cable on the S0000 series reconnecting the diskette drive cables reconnecting the hard disk drive cables upgrading and servicing the pc 97 - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 105
98 user's guide reconnecting the optical drive cables NOTE: An optical drive for the 8000 series may include a sound cable. Connect this cable also. 4 Complete the procedure described in "reassembling the pc" on page 104. 5 Turn on the PC. reassembling the diskette adapter To replace or add a new - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 106
stores data and instructions on your PC. You can install memory expansion modules in the memory expansion slots in the PC. The procedures for upgrading or replacing these modules are the same for the S0000 and 8000 series. removing a memory module CAUTION: When handling a memory module, be careful - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 107
in your PC with memory of the same type and speed as the memory originally installed in your PC. CAUTION: When handling a memory module, be careful not to touch any of the contacts. Doing so may damage the module. 1 Open both latches of the memory module socket (1). 100 user's guide opening the - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 108
is installed incorrectly or it is the wrong type of memory. Remove and reinstall the memory module. removing or installing an expansion card An expansion card is a circuit board that fits into a PC expansion slot. Your PC contains several expansion slots that can be used to add components to your - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 109
series, continue to step 2. • To remove an expansion card from the 8000 series, skip to step 3. 2 On the S0000 series, on the rear of the PC on the S0000 series 3 Inside the PC on either the S0000 or 8000 series, locate the expansion card from either an S0000 or 8000 series by holding the card at each - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 110
cover screw. 3 For both the S0000 and 8000 series, if you have replaced an expansion card, store the old card in the anti-static packaging that contained your new card. • If you have an S0000 series, continue to step 4. • If you have an 8000 series, skip to step 5. upgrading and servicing the pc 103 - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 111
bracket cover on the S0000 series 5 For both the S0000 and 8000 series, complete the procedure described in "reassembling the pc" on page 104. reassembling the pc 1 Replace the front bezel the chassis until it snaps into place (2). 1 2 104 user's guide replacing the front bezel on the S0000 series - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 112
series, place the side access panel in the proper position on the chassis and slide it into place (1). Ensure that the hole for the thumbscrew(s) align with the hole in the chassis (2), and replace the thumbscrew(s). replacing the side access panel on the S0000 series upgrading and servicing the pc - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 113
replacing the side access panel on the 8000 series 3 Reconnect the power cable (1) to the PC, and plug the cable into an electrical outlet (2). 106 user's guide reconnecting the power cable on the S0000/8000 (S0000 shown) 4 Reconnect the modem/telephone cable, if present. 5 Reconnect all - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 114
troubleshooting, 73 Application Recovery, 78, 82 warning, 82 autoscrolling, mouse, 19 available hard disk space increasing, 64 B browsing the Internet, 34 buttons Compaq, 26 customizing, 29 Eject, 48 E-Mail, 27 Help, 26 mouse, 19 mouse scroll wheel, 19 Mute, 27 Off. See turning off PC On, 10 Power - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 115
locations, 91 drive lock, 94 driver recovery, 78 driver rollback, 77 DSL (Digital Subscriber Line), 31 DVD country/region codes, 54 creating, 58 discs, 58 inserting, 48 keyboard button, 27 opening drive, 48 playing, 52 removing, 49 terminology, 52 troubleshooting, 67 DVD drive installation, 91 - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 116
bracket, 93 LEDs, defined, 22 logging off, 16 M manuals, online, 39 memory installation, 99 location, 99 removing, 99 memory card reader card types, 45 microphone adjusting volume, 44 using, 44 using with multi-channel speakers, 45 Microsoft Recovery Console utility, 81 Microsoft XP Help, 40 modem - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 117
, 68 not working, 74 problem turning on, 75 setting it up, 3 settings, 16 sleep mode. See hibernation mode standby mode, about, 12 standby mode, automatic, 13 standby mode, manual, 12 System Recovery, 78 System Restore, 78 transferring files and settings to new PC, 14 troubleshooting, 67 turning off - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 118
sound, troubleshooting, 68 speaker volume, adjusting, 41 speakers, 41 special offers, 37 Standby button, 26 standby mode automatic, 13 manual, 12 Start button, 16 Start menu contents, 16 Support messages, 37 telephone numbers, 39 surface, using mouse on, 18 System Recovery, 83 starting, if PC is not - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 119
. (See also Internet) browser programs, 33 page, 32 searching the, 34 Windows Media Player, 51 creating CDs, 57 Help, 52, 58 Windows XP, 15 device drivers, 76 Help, 40 WinDVD, 43 control panel, 53 starting, 52 wireless keyboard, 23 wireless mouse, 18 working in comfort, 4 writing CD, 56, 58 DVD, 58 - HP Presario S5000 | Compaq Presario S0000 / 8000 Series Computers - User's Guide - Page 120
If you need to restore the original software on your PC, Compaq has provided a convenient solution right on your hard drive. We call this part of your hard drive the "recovery partition." The recovery partition takes up some space on your hard drive. • No more hunting for lost CDs • Easy to use
Compaq Presario
S0000 / 8000 Series Computers
User’s Guide