HP Pro x360 Maintenance and Service Guide

HP Pro x360 Manual

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  • HP Pro x360 | Maintenance and Service Guide - Page 1
    Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • HP Pro x360 | Maintenance and Service Guide - Page 2
    back to S Mode. Learn more at Windows.com/SmodeFAQ. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Manuals. Software terms By installing, copying, downloading, or otherwise using any software product preinstalled on
  • HP Pro x360 | Maintenance and Service Guide - Page 3
    Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the
  • HP Pro x360 | Maintenance and Service Guide - Page 4
    ...8 Touchpad components ...8 Special keys ...9 Bottom ...10 Labels...11 3 Illustrated parts catalog...14 Computer major components ...14 Brackets replacement procedures preliminary requirements 34 Tools required ...34 Service considerations...34 Plastic parts...34 Cables and connectors ...
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    support information ...40 5 Removal and replacement procedures for authorized service sink ...56 Power connector cable ...57 29.6 cm (11.6 in) touchscreen display assembly with slim panel 58 Speakers ...70 7 Computer Setup (BIOS), TPM, and HP Sure Start...71 Using Computer Setup ...71 Navigating and
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    hardware failure ID code 78 Accessing HP PC Hardware Diagnostics Windows ...78 Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only 78 Accessing HP PC Hardware Diagnostics Windows from Support Assistant 79 Accessing HP PC Hardware Diagnostics Windows from
  • HP Pro x360 | Maintenance and Service Guide - Page 7
    Nonvolatile memory usage ...88 Questions and answers...90 Using HP Sure Start (select products only) ...92 12 Power cord set requirements ...93 Requirements for all countries...93 Requirements for specific countries and regions...93 13 Recycling...96 Index...97 vii
  • HP Pro x360 | Maintenance and Service Guide - Page 8
    Description Product Name Processors Chipset Digital pen Display HP Pro x360 Fortis 11 inch G9 Notebook PC ● Intel™ Pentium® Silver N6000 ) system memory supporting 8 GB Double Data Rate (DDR)4-3200 dual-channel support (DDR4-3200 downgrade to DDR4-2933) Supports the following configuration
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    Support for Modern Trackpad Gestures Taps enabled as default Power requirements Battery: 3 cell, 42 Whr, polymer, HP Long Life HP Fast Charge Technology Smart AC adapters: 65 watt, HP Smart Adapter (non-power factor correcting (nPFC), EM barrel, 4.5 mm [0.18 in]) 45 watt, HP Smart Adapter
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    Pro 64 Downgrade Win 10 Pro 64 StF MSNA Strategic Windows 11 Pro 64 Entry Windows 11 Pro 64 Entry Chinese Market Windows 11 Pro 64 StF MSNA Entry Windows 11 Pro 64 StF MSNA Entry Emerging Market Windows 11 Pro 64 StF MSNA Standard Windows 11 Pro 64 StF MSNA Strategic FreeDOS Serviceability
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    features top-rated components. This chapter provides details about your components, where they are located, and how they work. Locating hardware Use these instructions to find out what hardware is installed on your computer. ▲ Select the Search icon (select products only) in the taskbar, type device
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    . Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal this guide: ▲ Select the Search icon (select products only) in the taskbar, type HP Documentation in the search box, and then select HP Documentation.
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    blue light emissions when you are using the computer at night or for reading. To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort
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    important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo. Table 2-3 Display and top cover components and their descriptions Component Description (1) WLAN antennas* Send and receive wireless signals to communicate with
  • HP Pro x360 | Maintenance and Service Guide - Page 15
    cover components and their descriptions (continued) Component To access this guide: Description ▲ Select the Search icon (select products only) in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Keyboard area Keyboards can vary by language. Touchpad The
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    Table 2-4 Touchpad components and their descriptions Component (1) Touchpad zone (2) Left touchpad button (3) Right touchpad button Description Reads your finger gestures to move the pointer or activate items on the screen. Functions like the left button on an external mouse. Functions like
  • HP Pro x360 | Maintenance and Service Guide - Page 17
    Table 2-5 Special keys and their descriptions Component (1) esc key (2) Windows key (3) Action keys (4) Power key Description Displays system information when pressed in combination with the fn key. Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.
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    when you troubleshoot system problems or travel ● Service label-Provides important information to identify your computer. When contacting support, you may be asked for the serial number, the product number, or the model number. Locate this information before you contact support. Your service
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    components and their descriptions (continued) Component (3) HP product name Table 2-8 Service label components and their descriptions Component (1) HP product name (2) Product ID (3) Serial number (4) Warranty period Table 2-9 Service label components and their descriptions Component
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    Table 2-10 Service label components and their descriptions Component (1) HP product name (2) Warranty period (3) Product ID (4) Serial number ● Regulatory labels-Provide regulatory information about the computer. ● Wireless certification labels-Provide information about optional wireless
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    improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key
  • HP Pro x360 | Maintenance and Service Guide - Page 22
    Table 3-1 Computer major component descriptions and part numbers Item Component (1) 29.6 cm (11.6 in), LCD, LED, BrightView, touchscreen display assembly with slim panel: Display assemblies in jellyfish blue finish: HD (1366×768), UWVA, 50% CG, eDP display assembly
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    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number HD (1366×768), SVA, 45% CG, eDP, display assembly with HD webcam for use on computer models without WWAN capability; typical brightness: 250 nits N00433-001 (2) Spill-resistant top
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    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number For use in the United Kingdom N00447-031 For use in the United States N00447-001 (2) Spill-resistant top cover/keyboard with touchpad in jellyfish blue finish for use on computer
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    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number For use in the United Kingdom N00448-031 For use in the United States N00448-001 (2) Spill-resistant top cover/keyboard with touchpad in jellyfish blue finish for use on computer
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    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number For use in the United Kingdom N00446-031 For use in the United States N00446-001 (2) Spill-resistant top cover/keyboard with touchpad in jellyfish blue finish for use on computer
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    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number For use in the United Kingdom N00445-031 For use in the United States N00445-001 (2) Spill-resistant top cover/keyboard with touchpad in jet black finish for use on computer models
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    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number For use in Turkey N00451-141 For use in the United Kingdom N00451-031 For use in the United States N00451-001 (2) Spill-resistant top cover/keyboard with touchpad in jet black
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    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number For use in Thailand N00452-281 For use in Turkey N00452-141 For use in the United Kingdom N00452-031 For use in the United States N00452-001 (2) Spill-resistant top cover/
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    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number For use in Taiwan N00450-AB1 For use in Thailand N00450-281 For use in Turkey N00450-141 For use in the United Kingdom N00450-031 For use in the United States N00450-001 (2)
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    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number For use in Switzerland N00449-BG1 For use in Taiwan N00449-AB1 For use in Thailand N00449-281 For use in Turkey N00449-141 For use in the United Kingdom N00449-031 For use in
  • HP Pro x360 | Maintenance and Service Guide - Page 32
    001 Equipped with an Intel Celeron N5100 1.1 GHz processor, 4 GB of system memory, 64 GB eMMC storage, without WWAN capability, and the Windows 11 operating system N00435-601 Equipped with an Intel Celeron N5100 1.1 GHz processor, 4 GB of system memory, 64 GB eMMC storage, without WWAN capability
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    with an Intel Pentium Silver N6000 1.1 GHz processor, 4 GB of system memory, 64 GB eMMC N00440-601 storage, without WWAN capability, and the Windows 11 operating system Equipped with an Intel Pentium Silver N6000 1.1 GHz processor, 4 GB of system memory, 64 GB eMMC N00440-001 storage, without WWAN
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    Table 3-2 Bracket descriptions Item Component The following cables are included in the Bracket Kit, spare part number N00429-001. (1) Connector board I/O bracket (2) Power connector cable bracket (3) Sensor board bracket (4) System board I/O bracket (5) Top cover webcam bracket (6)
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    in]) 65 W AC adapter (non-PFC, USB Type-C, RC, 1.8 m [0.17 in]) 65 W travel AC adapter (non-PFC, USB Type-C) 45 W HP Smart adapter (non-PFC, RC, 2P, 4.5 mm [0.17 in]) 45 W HP Smart adapter (non-PFC, RC, non-slim, 4.5 mm [0.17 in]) 45 W AC adapter (non-PFC, USB Type-C, 1.8 m [6.0 ft], 3 pin) 28
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    adapter USB Type-C-to-USB 3.0 adapter USB Type-C-to-VGA adapter USB Type-C-to-USB Type-A connector adapter Backpacks and bags: HP business 43.9 cm (17.3 in) laptop backpack HP Prelude Pro 39.6 cm (15.6 in) backpack Spare part number 934739-850 226768-001 L43181-001 M85416-001 L43180-001 L43180-002
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    HP Prelude Pro 15.6 top load backpack HP business 35.8 cm (14.1 in) laptop bag Docks: HP Thunderbolt dock with cable (120 W) HP USB Type-C dock with cable HP USB Type-C mini dock HP USB Type-A/Type-C universal dock with cable HP ft) Cases: HP Always On Case (black, 29.6 mm [11.6 in]) HP USB Type-C
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    Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component For use on computer models equipped with WLAN capability only (includes WLAN module shield with adhesive, Ni/Cu boss gasket [PRS, FR], and switch cover gasket) Power cord with ground lead for use in Japan Power cord (
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    Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component For use in Italy For use in North America For use in the People's Republic of China For use in South Africa For use in Switzerland For use in Taiwan For use in Thailand For use in the United Kingdom Power cords (C5, 1.8
  • HP Pro x360 | Maintenance and Service Guide - Page 40
    Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Screw Kit HP reversible 29.6 mm (11.6 in) sleeve Spare part number L64089-001 & N00434-001 L81451-001 Miscellaneous parts 33
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    during disassembly and reassembly can damage plastic parts. Cables and connectors Handle cables with extreme care to avoid damage. IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the
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    Drive handling Note the following guidelines when handling drives. IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the
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    circuit board) 7,000 V 20,000 V Packing PCBs in foam-lined box 5,000 V 11,000 V Multiple electric components can be packaged together in plastic tubes, trays, or polystyrene foam. 10% 35,000 V 12,000 V 6,000 V 2,000 V 11,500 V 14,500 V 26,500 V 21,000 V NOTE: As little as 700
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    ordinary plastic assembly aids and polystyrene foam. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity. ●
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    continues to operate at its best. Use the following information to safely clean the external surfaces of your computer. Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the
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    gently with the moistened cloth. IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or
  • HP Pro x360 | Maintenance and Service Guide - Page 47
    that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information Use this information to find the HP support that you need. 40 Chapter 4 Removal and replacement procedures preliminary requirements
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    : 1. Go to www.hp.com. 2. Place the cursor over Problem solving to display more options. 3. Select Support & Troubleshooting. 4. Type the serial Authorized service providers. To locate diagnosis information and actions: 1. Go to http://www.hp.com/go/techcenter/pcdiags. 2. Select Get Support.
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    . For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 60 screws when you service the parts described in this chapter
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    Table 5-1 Bottom cover descriptions and part numbers (continued) Description In jet black finish Spare part number N00426-001 Before removing the bottom cover, prepare the computer for disassembly (see Preparation for disassembly on page 42). Remove the bottom cover: 1. Loosen the seven Phillips
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    user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the these steps: 44 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: WLAN module 45
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    at an angle. 5. Pull the WLAN module (5) away from the socket at an angle to remove it. 46 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    . If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WWAN module, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 42). 2. Remove
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    the antenna connector, as shown in the following illustration. Reverse this procedure to install the WWAN module. 48 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    Connector board cables To remove the connector board cables, use this procedure and illustration. NOTE: The connector board spare part kit does not include the audio jack cable or the USB port cable. These cables are available using spare part number N05860-001. Before removing the connector board
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    the connector board. Sensor board cable To remove the sensor board cable, use this procedure and illustration. 50 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    NOTE: The sensor board spare part kit does not include the sensor board cable. The sensor board cable is available using spare part number N02670-001. Before removing the sensor board cable, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 42). 2.
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    to install the sensor board. System board To remove the system board, use these procedures and illustrations. 52 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    64 GB eMMC storage, without WWAN N00435-601 capability, and the Windows 11 operating system Equipped with an Intel Celeron N5100 1.1 GHz processor, 4 64 GB eMMC storage, without WWAN N00438-601 capability, and the Windows 11 operating system Equipped with an Intel Celeron N4500 1.1 GHz processor, 4
  • HP Pro x360 | Maintenance and Service Guide - Page 61
    without N00440-601 WWAN capability, and the Windows 11 operating system Equipped with an Intel Pentium Silver N6000 WWAN capability, and N00436-601 the Windows 11 operating system Equipped with an Intel Pentium battery cable ● (11) Keyboard ZIF connector cable 54 Chapter 5
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    ● (12) Touchpad ZIF connector cable ● (13) Top cover webcam module ZIF connector cable 2. Remove the five Phillips M2.0 × 4.5 screws (1) that secure the system board and the system board I/O bracket to the computer. 3. Remove the six Phillips M2.5 × 3.3 screws (2) that secure the system board to
  • HP Pro x360 | Maintenance and Service Guide - Page 63
    heat sink, remove the four Phillips M2.0 × 3.0 screws (1) that secure the heat sink to the system board. 56 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    shows the replacement thermal material locations. Thermal paste is used on the system board components (1) and on the heat sink area (2) that services it. Reverse this procedure to install the heat sink. Power connector cable To remove the power connector cable, use this procedure and illustration
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    Kit, spare part number N00429-001. 4. Remove the power connector cable (4). Reverse this procedure to install the power connector cable. 29.6 cm (11.6 in) touchscreen display assembly with slim panel: To remove and disassemble the display assembly, use these procedures and illustrations. 58 Chapter
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    #1 white WLAN antenna cable connects to the WLAN module #1 Main terminal. The #2 black WLAN antenna cable connects to the WLAN module #1 Aux terminal. 29.6 cm (11.6 in) touchscreen display assembly with slim panel: 59
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    . 8. Rotate the display hinges up and back (1). 9. Rotate the display assembly away from the top cover/keyboard (2). 60 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    (3). Reverse this procedure to replace the display assembly. Speakers To remove the speakers, use this procedure and illustration. Table 5-11 Speaker description and part number Description Speakers (includes cables and 4 rubber isolator grommets) Spare part number N02671-001 Before removing
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    the RTC battery cable from the retention clips (2) and routing channel built into the top cover/ keyboard. 62 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    3. Remove the RTC battery (3). To insert the RTC battery, reverse the removal procedures. Touchpad cable To remove the touchpad cable, use this procedure and illustration. NOTE: The touchpad spare part kit does not include the touchpad cable. The touchpad cable is included in the Cable Kit, spare
  • HP Pro x360 | Maintenance and Service Guide - Page 71
    ). Remove the touchpad: 1. Remove the four Phillips M2.0 × 3.0 screws (1) that secure the touchpad bracket to the computer. 64 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    2. Remove the touchpad bracket (2). The touchpad bracket is included in the Bracket Kit, spare part number N00429-001. 3. Remove the six Phillips M2.0 × 2.3 screws (1) that secure the touchpad to the top cover/keyboard. 4. Remove the touchpad (2). Reverse this procedure to install the touchpad.
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    number N00429-001. 5. Remove the top cover webcam (5). Reverse this procedure to install the top cover webcam. 66 Chapter 5 Removal and replacement procedures for authorized service provider parts
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    Keyboard with top cover The top cover with keyboard remains after removing all other spare parts from the computer. In this section, the first table provides the main spare part number for the top cover/keyboards. The second table provides the country codes. Table 5-15 Keyboard with top cover
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    and troubleshooting the file. Determining the BIOS version To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer. To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ● HP Support Assistant
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    in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Updates, and then select Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most
  • HP Pro x360 | Maintenance and Service Guide - Page 77
    file that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. 70 Chapter
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    Computer Setup, turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. Navigating and selecting in the main Computer Setup screen, press esc, and then follow the on-screen instructions. To exit Computer Setup, choose one of the following methods: ● To exit
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    HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting , follow these instructions: 72 Chapter 7 Computer Setup (BIOS), TPM, and
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    in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Updates, and then select Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most
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    most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. 74 Chapter 7 Computer Setup
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    you have. NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. IMPORTANT: HP recommends that you follow the Restoring and recovery methods on page 76
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    Windows. The System Restore software can automatically or manually create restore points, or snapshots, of the system support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. To recover your system: ▲ Insert the HP
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    ● Platform-specific device drivers ● Software applications, in the case of a custom image To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Follow the on-screen instructions to find your product and locate your documentation. Changing the computer boot order 77
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    such as keyboard, mouse, or audio and video palette, you must perform troubleshooting steps before you can receive a failure ID. ▲ You have several options after you receive a failure ID: ● Select Next to open the Event Automation Service (EAS) page, where you can log the case. - or - ● Scan the QR
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    Windows is installed, follow these steps to access it from HP Support Assistant. 1. Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Troubleshooting and fixes. 3. Select Diagnostics, and then select
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    flash drive by using the product name or number. 1. Go to http://www.hp.com/support. 2. Select Software and Drivers, select your type of product, and then enter file, and then follow the on-screen instructions. Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics UEFI (Unified Extensible
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    scan the failure ID code that appears on the next screen. The HP Customer Support - Service Center page appears with your failure ID and product number automatically filled in. Follow the on-screen instructions. - or - Contact support, and provide the failure ID code. NOTE: To start diagnostics on
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    com/support. 2. Enter the product name or number, select your computer, and then select your operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI Diagnostics version for your computer. Using Remote HP PC Hardware Diagnostics UEFI
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    the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer these steps: 1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. 2. Select Advanced, and
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    , provide helpful information. Table 10-1 Computer specifications Metric U.S. Dimensions Width Depth Height (front to back) 297.0 mm 203.7 mm 21.2 mm 11.7 in 8.0 in 0.8 in Weight Input power Operating voltage and current 1.47 kg 19.5 V dc @ 2.31 A - 45 W 3.24 lb 19.5 V dc @ 3.33
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    product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures. 29.6 mm (11.6 in) display specifications This section provides specifications for your display. Table 10-2 Display specifications Metric Active diagonal size 29
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    11 Statement of memory volatility For general information regarding nonvolatile memory in HP business computers, and to restore nonvolatile memory that can contain personal data after the system has been turned off and the hard drive has been removed, use these instructions. HP business computer
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    Utilities. d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and then follow the on-screen instructions to continue. - or - Clear the contents of the drive using the following Disk Sanitizer commands steps: i. Turn on or restart the computer, and
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    on-screen instructions to continue. NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the computer into an AC outlet before starting. Nonvolatile memory usage Use this table to troubleshooting nonvolatile memory usage. Table 11-1 Troubleshooting steps for
  • HP Pro x360 | Maintenance and Service Guide - Page 96
    Table 11-1 Troubleshooting steps for nonvolatile memory usage (continued) Nonvolatile memory type go to http://www.hp.com/support. Select Identify your product for manuals and specific product information, and then follow the on-screen instructions.) Stores Management Engine Code
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    -screen instructions. 2. What is a UEFI BIOS, and how is it different from a legacy BIOS? The Unified Extensible Firmware Interface (UEFI) BIOS is an industry-standard software interface between the platform firmware and an operating system (OS). It replaces the older BIOS architecture but supports
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    system information) and advanced firmware management and recovery software. HP has provided options in Computer Setup (BIOS) to allow Security menu, select Secure Boot Configuration, and then follow the on-screen instructions. c. At the Secure Boot Configuration window, select Secure Boot, select
  • HP Pro x360 | Maintenance and Service Guide - Page 99
    and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. 92 Chapter 11 Statement of
  • HP Pro x360 | Maintenance and Service Guide - Page 100
    12 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The three-conductor power cord set included with
  • HP Pro x360 | Maintenance and Service Guide - Page 101
    Table 12-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India BIS 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 Netherlands
  • HP Pro x360 | Maintenance and Service Guide - Page 102
    Table 12-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number 7. For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and CSA or C-UL marks. For 240
  • HP Pro x360 | Maintenance and Service Guide - Page 103
    dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the
  • HP Pro x360 | Maintenance and Service Guide - Page 104
    part numbers 30 cautions electrostatic discharge 34, 35 chipset, product description 1 cleaning your computer 38 caring for wood veneer 40 disinfecting 39 HP Easy Clean 38 removing dirt and debris 38 components bottom 10 keyboard area 8 left side 5 right side 4 touchpad 8 computer major components
  • HP Pro x360 | Maintenance and Service Guide - Page 105
    78 installing 80 using 78 HP Recovery media recovery 76 HP Sure Recover 77 HP Sure Start 86, 92 10 power 10 Windows 10 L labels contents 11 locations 11 left side components 5 lights AC adapter and 2 primary storage 1 processors 1 product name 1 serviceability 3 video 1 wireless 1 product name 1 R
  • HP Pro x360 | Maintenance and Service Guide - Page 106
    25, 27 removal 50 spare part number 25, 27, 50 serviceability, product description 3 setup utility navigating and selecting 71 restoring factory speakers location 11 special keys, using 9 specifications computer 84 display 84, 85 hard drive 84 static electricity 34, 35 support information 40
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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.