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HP Pro x360 Maintenance and Service Guide - Page 10

Product components and their descriptions, continued, Table 1-1

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Table 1-1 Product components and their descriptions (continued) Category Description Windows 11 Home 64 Single Language Africa Market PPP Windows 11 Home 64 Single Language APAC EM PPP Windows 11 Home 64 Single Language APAC EM PPP Windows 11 Home 64 Single Language India Market PPP Windows 11 Home 64 Single Language Indonesia Market PPP Windows 11 Home 64 StF MSNA for Higher Education Windows 11 Home 64 StF MSNA for Higher Education Strategic Windows 11 Pro 64 Windows 11 Pro 64 Chinese Market Windows 11 Pro 64 Downgrade Win 10 Pro 64 Windows 11 Pro 64 Downgrade Win 10 Pro 64 Chinese Market Windows 11 Pro 64 Downgrade Win 10 Pro 64 Entry Windows 11 Pro 64 Downgrade Win 10 Pro 64 Entry Chinese Market Windows 11 Pro 64 Downgrade Win 10 Pro 64 StF MSNA Entry Windows 11 Pro 64 Downgrade Win 10 Pro 64 StF MSNA Entry Emerging Market Windows 11 Pro 64 Downgrade Win 10 Pro 64 StF MSNA Standard Windows 11 Pro 64 Downgrade Win 10 Pro 64 StF MSNA Strategic Windows 11 Pro 64 Entry Windows 11 Pro 64 Entry Chinese Market Windows 11 Pro 64 StF MSNA Entry Windows 11 Pro 64 StF MSNA Entry Emerging Market Windows 11 Pro 64 StF MSNA Standard Windows 11 Pro 64 StF MSNA Strategic FreeDOS Serviceability End user replaceable part: AC adapter Product description 3

Section	Page
Product description	8
Components	11
Locating hardware	11
Locating software	11
Right	11
Left	12
Display	13
Low blue light mode (select products only)	13
Keyboard area	15
Touchpad	15
Touchpad settings	15
Adjusting touchpad settings	15
Turning on the touchpad	15
Touchpad components	15
Special keys	16
Bottom	17
Labels	18
Illustrated parts catalog	21
Computer major components	21
Brackets	33
Cables	34
Miscellaneous parts	35
Removal and replacement procedures preliminary requirements	41
Tools required	41
Service considerations	41
Plastic parts	41
Cables and connectors	41
Drive handling	42
Electrostatic discharge information	42
Generating static electricity	42
Preventing electrostatic damage to equipment	43
Personal grounding methods and equipment	43
Grounding the work area	44
Recommended materials and equipment	44
Cleaning your computer	45
Enabling HP Easy Clean (select products only)	45
Removing dirt and debris from your computer	45
Cleaning your computer with a disinfectant	46
Caring for wood veneer (select products only)	47
Packaging and transporting guidelines	47
Accessing support information	47
Removal and replacement procedures for authorized service provider parts	49
Component replacement procedures	49
Preparation for disassembly	49
Bottom cover	49
Battery	50
eMMC storage device	51
WLAN module	52
WWAN module	54
Connector board cables	56
Connector board	56
Sensor board cable	57
Sensor board	58
System board	59
Heat sink	63
Power connector cable	64
29.6 cm (11.6 in) touchscreen display assembly with slim panel:	65
Speakers	68
RTC battery	69
Touchpad cable	70
Touchpad	71
Top cover webcam	72
Keyboard with top cover	74
Using Setup Utility (BIOS)	75
Starting Setup Utility (BIOS)	75
Updating Setup Utility (BIOS)	75
Determining the BIOS version	75
Preparing for a BIOS update	76
Downloading a BIOS update	76
Installing a BIOS update	77
Computer Setup (BIOS), TPM, and HP Sure Start	78
Using Computer Setup	78
Navigating and selecting in Computer Setup	78
Restoring factory settings in Computer Setup	79
Updating the BIOS	79
Determining the BIOS version	79
Preparing for a BIOS update	79
Downloading a BIOS update	80
Installing a BIOS update	80
Changing the boot order using the f9 prompt	80
TPM BIOS settings (select products only)	81
Using HP Sure Start (select products only)	81
Backing up, restoring, and recovering	82
Backing up information and creating recovery media	82
Using Windows tools for backing up	82
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)	82
Restoring and recovering your system	83
Creating a system restore	83
Restoring and recovery methods	83
Recovering using HP Recovery media	83
Changing the computer boot order	84
Using HP Sure Recover (select products only)	84
Using HP PC Hardware Diagnostics	85
Using HP PC Hardware Diagnostics Windows (select products only)	85
Using an HP PC Hardware Diagnostics Windows hardware failure ID code	85
Accessing HP PC Hardware Diagnostics Windows	85
Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only)	85
Accessing HP PC Hardware Diagnostics Windows from Support Assistant	86
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)	86
Downloading HP PC Hardware Diagnostics Windows	86
Downloading the latest HP PC Hardware Diagnostics Windows version from HP	86
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store	87
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)	87
Installing HP PC Hardware Diagnostics Windows	87
Using HP PC Hardware Diagnostics UEFI	87
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code	87
Starting HP PC Hardware Diagnostics UEFI	88
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive	88
Downloading the latest HP PC Hardware Diagnostics UEFI version	88
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)	89
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)	89
Downloading Remote HP PC Hardware Diagnostics UEFI	89
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version	89
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number	89
Customizing Remote HP PC Hardware Diagnostics UEFI settings	89
Specifications	91
Computer specifications	91
29.6 mm (11.6 in) display specifications	92
Statement of memory volatility	93
Current BIOS steps	93
Nonvolatile memory usage	95
Questions and answers	97
Using HP Sure Start (select products only)	99
Power cord set requirements	100
Requirements for all countries	100
Requirements for specific countries and regions	100
Recycling	103

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Table 1-1

Product components and their descriptions

(continued)