HP ProDesk 600 G6 Maintenance and Service Guide - Page 102

POST error messages, Control panel message, Description, Recommended action, Advanced

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Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 103-System Board Failure DMA or timers. 1. Clear CMOS. 2. Replace the system board. 162-System Options Not Set Configuration incorrect. RTC (real-time clock) battery might need to be replaced. Run Computer Setup and check the configuration in Advanced > Onboard Devices. Reset the date and time under Control Panel. If the problem persists, replace the RTC battery. 163-Time & Date Not Set Invalid time or date in configuration memory. RTC (real-time clock) battery may need to be replaced. Reset the date and time under Control Panel (You can also use Computer Setup). If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement. 163-Time & Date Not Set CMOS jumper might not be properly installed. Check for proper placement of the CMOS jumper if applicable. 164-MemorySize Error Memory amount has changed since the last Press the f1 key to save the memory boot (memory added or removed). changes. 164-MemorySize Error Memory configuration incorrect. 1. Run Computer Setup or Windows utilities. 2. Be sure the memory modules are installed properly. 3. If third-party memory has been added, test using HP-only memory. 4. Verify proper memory module type. 201-Memory Error RAM failure. 1. Be sure that memory modules are correctly installed. 2. Verify proper memory module type. 3. Remove and replace the identified faulty memory modules. 4. If the error persists after replacing memory modules, replace the system board. 213-Incompatible Memory Module in Memory Socket(s) X, X, ... A memory module in memory socket identified in the error message is missing critical SPD information, or is incompatible with the chipset. 1. Verify proper memory module type. 2. Try another memory socket. 3. Replace DIMM with a module conforming to the SPD standard. 214-DIMM Configuration Warning Populated DIMM Configuration is not optimized. Rearrange the DIMMs so that each channel has the same amount of memory. 92 Chapter 7 POST error messages ENWW

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Table 7-1
POST numeric codes and text messages (continued)
Control panel message
Description
Recommended action
103-System Board Failure
DMA or timers.
1.
Clear CMOS.
2.
Replace the system board.
162-System Options Not Set
Configuration incorrect.
RTC (real-time clock) battery might need to
be replaced.
Run Computer Setup and check the
configuration in
Advanced
>
Onboard
Devices
.
Reset the date and time under
Control
Panel
. If the problem persists, replace the
RTC battery.
163-Time & Date Not Set
Invalid time or date in configuration
memory.
RTC (real-time clock) battery may need to
be replaced.
Reset the date and time under
Control Panel
(You can also use Computer Setup). If the
problem persists, replace the RTC battery.
See the Removal and Replacement section
for instructions on installing a new battery,
or contact an authorized dealer or reseller
for RTC battery replacement.
163-Time & Date Not Set
CMOS jumper might not be properly
installed.
Check for proper placement of the CMOS
jumper if applicable.
164-MemorySize Error
Memory amount has changed since the last
boot (memory added or removed).
Press the
f1
key to save the memory
changes.
164-MemorySize Error
Memory configuration incorrect.
1.
Run Computer Setup or Windows
utilities.
2.
Be sure the memory modules are
installed properly.
3.
If third-party memory has been
added, test using HP-only memory.
4.
Verify proper memory module type.
201-Memory Error
RAM failure.
1.
Be sure that memory modules are
correctly installed.
2.
Verify proper memory module type.
3.
Remove and replace the identified
faulty memory modules.
4.
If the error persists after replacing
memory modules, replace the system
board.
213-Incompatible Memory Module in
Memory Socket(s) X, X, ...
A memory module in memory socket
identified in the error message is missing
critical SPD information, or is incompatible
with the chipset.
1.
Verify proper memory module type.
2.
Try another memory socket.
3.
Replace DIMM with a module
conforming to the SPD standard.
214-DIMM Configuration Warning
Populated DIMM Configuration is not
optimized.
Rearrange the DIMMs so that each channel
has the same amount of memory.
92
Chapter 7
POST error messages
ENWW