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HP ProDesk 600 G6 Maintenance and Service Guide - Page 135

HP PC Hardware Diagnostics Windows

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Index A access panel illustrated 5 locked 51 removal and replacement 21 Advanced menu, Computer Setup 83 audible codes 95 audio problems 59 B backup, creating 109 backups 109, 110 battery disposal 11, 18, 19 battery replacement 43 beep codes 95 blinking lights 95 boot order, changing 112 booting options Full Boot 91 Quick Boot 91 C cable management 11, 19, 20 cable pinouts, SATA data 11, 19 cables 9 changing a Power-On password 99 changing a Setup password 99 cleaning computer 11, 16 mouse 11, 16, 17 safety precautions 11, 16 CMOS clearing and resetting 99 components front panel 1 rear panel 2 computer cleaning 11, 16 Computer Setup access problem 51 Advanced menu 83 Main menu 76 Security menu 79 Computer Setup Utility 75 country power cord set requirements 121 Customer Support 49 D deleting a Power-On password 100 deleting a Setup password 100 drive cage removal and replacement 29 E electrostatic discharge (ESD) 11, 12 preventing damage 11, 12, 13 error codes 91, 95 error messages 91 expansion card removal 28 F F10 Setup 75 access problem 51 fan illustrated 5 fan shroud removal and replacement 38 flash drive problems 71 front bezel illustrated 5 removal and replacement 23 front panel components 1 G general problems 51 grounding methods 11, 12, 13 H hard drive installation 30 proper handling 11, 18 removal 30 SATA characteristics 11, 19 hard drive problems 57 hard drives 8 hardware installation problems 64 heat sink removal and replacement 39 heat sink with fan illustrated 5 helpful hints 50 hood sensor module removal and replacement 24 HP PC Hardware Diagnostics UEFI downloading 106 starting 105 using 105 HP PC Hardware Diagnostics Windows accessing 103 downloading 104 installing 104 using 102 HP Recovery media recovery 111 HP Sure Recover 112 HP Sure Start 113, 119 I illustrated parts catalog 5 installing battery 43 hard drive 30 ENWW Index 125

Section	Page
Product features	11
Standard configuration features	11
Front panel components	11
Rear panel components	12
Serial number location	12
Illustrated parts catalog	15
Computer major components	15
Mass storage devices	18
Cables	19
Miscellaneous parts	19
Routine care, SATA drive guidelines, and disassembly preparation	21
Electrostatic discharge information	22
Generating static electricity	22
Preventing electrostatic damage to equipment	23
Personal grounding methods and equipment	23
Grounding the work area	23
Recommended materials and equipment	24
Operating guidelines	24
Routine care	26
General cleaning safety precautions	26
Cleaning the computer case	26
Cleaning the keyboard	26
Cleaning the monitor	27
Cleaning the mouse	27
Service considerations	28
Tools and software requirements	28
Screws	28
Cables and connectors	28
Hard drives	28
Lithium coin cell battery	29
SATA hard drives	29
Cable management	30
Removal and replacement procedures	31
Preparation for disassembly	31
Access panel	31
Optical drive	32
Front bezel	33
Hood sensor module	34
Memory modules (DIMMs)	35
Expansion card	38
Drive cage	39
Hard drive	40
Speaker	44
WLAN module	45
Solid-state drive	47
Fan shroud	48
Heat sink	49
Processor	50
Power supply	52
Battery	53
System board	56
System board callouts	57
Troubleshooting without diagnostics	59
Before you call for technical support	59
Helpful hints	60
Solving general problems	61
Cannot access the Computer Setup (F10) Utility when booting the computer	61
Computer appears locked up and will not turn off when the power button is pressed	61
Computer will not respond to keyboard or mouse	61
Computer date and time display is incorrect	61
There is no sound or sound volume is too low	62
Cannot remove computer cover or access panel	62
Poor performance	62
Computer powered off automatically and the power light blinks red four times and then white two time ...	63
System does not turn on and the lights on the front of the computer are not blinking	63
Solving power problems	65
Power supply shuts down intermittently	65
Computer turned off automatically, power light blinks red two times followed by a two-second pause, ...	65
Power light blinks red four times followed by a two-second pause and the computer beeps four times ( ...	65
Solving hard drive problems	67
Hard drive error occurs	67
Disk transaction problem	67
Drive not found (identified)	67
Nonsystem disk/NTLDR missing message	67
Computer will not boot from hard drive	68
Computer appears locked up and will not turn off when the power button is pressed	68
Solving audio problems	69
Sound cuts in and out	69
Sound does not come out of the speaker or headphones	69
Computer appears to be locked up while recording audio	69
Line-in jack is not functioning properly	70
Solving printer problems	71
Printer will not print	71
Printer will not turn on	71
Printer prints garbled information	71
Printer will not print	71
Solving keyboard and mouse problems	73
Keyboard commands and typing are not recognized by the computer	73
Mouse does not respond to movement or is too slow	73
Solving hardware installation problems	74
A new device is not recognized as part of the system	74
Computer will not start	74
Power light blinks red three times and then white two times	75
Solving network problems	76
Network driver does not detect network controller	76
Network status link light never blinks	76
Diagnostics reports a failure	76
Diagnostics passes, but the computer does not communicate with the network	77
Network controller stopped working when an expansion board was added to the computer	77
Network controller stops working without apparent cause	77
Cannot connect to network server when attempting remote system installation	77
System setup utility reports unprogrammed EEPROM	78
Solving memory problems	79
System will not boot or does not function properly after installing additional memory modules	79
Out of memory error	79
Memory count during POST is wrong	79
Insufficient memory error during operation.	80
Power light blinks red five times followed by a two-second pause and the computer beeps five times ( ...	80
Solving USB flash drive problems	81
USB flash drive is not seen as a drive letter in Windows	81
USB flash drive not found (identified)	81
System will not boot from USB flash drive	81
The computer boots to DOS after making a bootable flash drive	81
Solving internet access problems	82
Unable to connect to the internet	82
Cannot automatically launch internet programs	82
Solving software problems	83
Computer will not start up and the HP logo does not appear	83
“Illegal Operation has Occurred” error message is displayed	83
Computer Setup (F10) Utility	85
Using Computer Setup (F10) Utilities	85
Computer Setup—Main	86
Computer Setup—Security	89
Computer Setup—Advanced	93
POST error messages	101
POST numeric codes and text messages	101
Interpreting POST diagnostic front panel lights and audible codes	105
Password security and resetting CMOS	109
Changing a setup or power-on password	109
Deleting a setup or power-on password	110
Using HP PC Hardware Diagnostics	111
Using HP PC Hardware Diagnostics Windows (select products only)	112
Using an HP PC Hardware Diagnostics Windows hardware failure ID code	112
Accessing HP PC Hardware Diagnostics Windows	113
Accessing HP PC Hardware Diagnostics Windows from HP Help and Support	113
Accessing HP PC Hardware Diagnostics Windows from Support Assistant	113
Downloading HP PC Hardware Diagnostics Windows	114
Downloading the latest HP PC Hardware Diagnostics Windows version from HP	114
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store	114
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)	114
Installing HP PC Hardware Diagnostics Windows	114
Using HP PC Hardware Diagnostics UEFI	115
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code	115
Starting HP PC Hardware Diagnostics UEFI	115
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive	116
Downloading the latest HP PC Hardware Diagnostics UEFI version	116
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)	116
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)	117
Downloading Remote HP PC Hardware Diagnostics UEFI	118
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version	118
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number	118
Customizing Remote HP PC Hardware Diagnostics UEFI settings	118
Backing up, restoring, and recovering	119
Backing up information and creating recovery media	120
Using Windows tools for backing up	120
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)	120
Restoring and recovering your system	121
Creating a system restore	121
Restoring and recovery methods	121
Recovering using HP Recovery media	121
Changing the computer boot order	122
Using HP Sure Recover (select products only)	122
Statement of memory volatility	123
Current BIOS steps	123
Nonvolatile memory usage	125
Questions and answers	127
Using HP Sure Start (select products only)	129
Power cord set requirements	131
General requirements	131
Japanese power cord requirements	131
Country-specific requirements	131
Specifications	133

Match case Limit results 1 per page

Index

access panel

illustrated

locked

removal and replacement

Advanced menu, Computer Setup

audible codes

audio problems

backup, creating

109

backups

109, 110

battery

disposal

11, 18, 19

battery replacement

beep codes

blinking lights

boot order, changing

112

booting options

Full Boot

Quick Boot

cable management

11, 19, 20

cable pinouts, SATA data

11, 19

cables

changing a Power-On password

changing a Setup password

cleaning

computer

11, 16

mouse

11, 16, 17

safety precautions

11, 16

CMOS

clearing and resetting

components

front panel

rear panel

computer cleaning

11, 16

Computer Setup

access problem

Advanced menu

Main menu

Security menu

Computer Setup Utility

country power cord set

requirements

121

Customer Support

deleting a Power-On password

100

deleting a Setup password

100

drive cage

removal and replacement

electrostatic discharge (ESD)

11, 12

preventing damage

11, 12, 13

error

codes

91, 95

error messages

expansion card

removal

F10 Setup

access problem

fan

illustrated

fan shroud

removal and replacement

ﬂash drive problems

front bezel

illustrated

removal and replacement

front panel components

general problems

grounding methods

11, 12, 13

hard drive

installation

proper handling

11, 18

removal

SATA characteristics

11, 19

hard drive problems

hard drives

hardware installation problems

heat sink

removal and replacement

heat sink with fan

illustrated

helpful hints

hood sensor module

removal and replacement

HP PC Hardware Diagnostics UEFI

downloading

106

starting

105

using

105

HP PC Hardware Diagnostics Windows

accessing

103

downloading

104

installing

104

using

102

HP Recovery media

recovery

111

HP Sure Recover

112

HP Sure Start

113, 119

illustrated parts catalog

installing

battery

hard drive

ENWW

Index

125